Reviews
Write a reviewEngineering Technician
2016 Ford Fusion SE. I have bought my last 5 vehicles from Keystone and Randy Hess. Excellent service each time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
I am so happy to have my car. It was not hard to get. I have been working with Jim Rienhour for awhile and he did not stop till I got my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Jeri! Thank you for your positive review. Please let us know if there's anything else we can do for you.
Tire Allignment
Service was done in a timely manner. Ford employees very polite. I had to bring my kids along while I waited and they made our stay while waiting pleasant. thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your strong recommendation of the staff and Keystone Ford. Feel free to stop by if you ever need any more help.
Great Service and Service Advisor Darrian
I really like working with Darrian I just wish the technicians would pay better attention or have more knowledge. I had my 2016 Ford Explorer in for service, I asked to have my tires rotated BUT DO NOT DO ANYTHING WITH THE TIRE PRESSURE.. What happens the service tech puts air into my tires when like I explained from the start not to. The reason I did not want the tire pressure adjusted is my tires have NITROGEN IN THEM. They are DISTINCTFULLY OBVIOUS BECAUSE THEY HAVE A GREEN VALVE STEM CAP THAT SAYS NITROGEN.... What happens the tech puts air in my tires. It just upsets me that he was either not trained or more knowledgeable or just was not or just in a hurry to get it in and out.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great place nice sales men
They where fast and curtious now issue love them I recomend you check them out I sent my boy there and they work great with him too
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are more than glad to be of service, Michael. Don't hesitate to call us if you ever need anything. Be safe on the road.
Great Service Clean Facility
It was a great experience, didn't even have to wait. Very friendly and went over everything that was being done. You just can't ask for better service then that. Thanks Key Stone Ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Dwayne! We are happy to hear of your positive experience with our dealership. Don't hesitate to call us if you ever need anything. Be safe on the road.
focus transmission vibration
the car has vibration in transmission , we were basically told that's how its made .
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
The 2006 Ford Ranger I brought in for service was completed on time, even though, the dealership tried to contact me and I didn't respond to the voice message until late that evening. The following day, Tracey completed the service of 4 new tires, recall update and oil and filter change. I was assured by Tracey that the vehicle would be completed on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Love my new focus
I leased a 2015 Ford Focus, this is the first time I leased a car. The staff was very helpful, to me in making the decision on this purchase. Thank you so much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy to hear of your positive experience with our location, George. Exceptional deals and positive customer service come standard with the dealership. Don't hesitate to call us if you ever need anything. Be safe on the road.
Great service!!
Randy Hess and the rest of the staff at Keystone were a pleasure to deal with. I love my car and the employees services! I have already recommended 3 co-workers to check out Keystone Ford if they are looking for a vehicle. Thanks again, Bobbie Jo and Curtis Thomas
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, Curtis! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. We appreciate your review of our team, and the staff here at Keystone Ford look forward to further serving you in the future!