Skip to main content

Keystone Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (607 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (607 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keystone Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Donna Hutson

Everyone is always helpful and friendly. Prices are really great and the quality of service is fantastic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Donna, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

Service performed on my car

Very friendly and prompt service. I was completed satisfied with the time it took to service my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Your satisfaction means a lot to us, and we truly appreciate you choosing Keystone Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

Keystone Ford is my go to dealership

Randy Hess is always great to work with. He is knowledgeable about their inventory and Ford's vehicles. He works with you to find the vehicle that you want. I find it hard to go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I always buy from Keystone!!

I cannot give enough praise to this business. I have been buying my cars from them since 1999. They have always went above and beyond...I will never go to another dealer. Shout out to my number one Clayton.. Stacey in service and Frank in sales you all are amazing thank you for everything you do!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Great salesman and service at Keystone Ford

This was our second purchase at Keystone Ford. We were assisted by Jack Alexander who worked to get us an great deal - we were impressed by his patience in showing us all the electronics. We had our previous F-150 serviced there and the garage staff worked to get us through as efficiently as possible. We would definitely shop there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels.

Carols Explorer

Totally professional and at the same time extreamly personal. Randy Hess takes the extra steep to make buying a vehicle a great experience without all the stress of a major purchase. He follows up months and years after the purchase to make sure you are 100 percent satisfied with your vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Carol, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Keystone Ford. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. -- Thank you!

Warranty recall and bed plates installed

Great customer service and dealership. I live out of state and don?t mind driving 1/2 hour to have work completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi David, thank you so much for your positive comments about Keystone Ford!

2020 Ford Fusion

I went in the day before and they gave me all the information I needed to make an informed decision. The process was simple and relatively quick and pain free. Overall it was about 45min from when I walked in to when I walked out with my 2020 Ford Fusion SE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Chambersburg Quick Lane Service Center

The Quick Lane Service Center in Chambersburg, PA identified several service issues with my 10 year old Ford Fusion. They were able to correct all issues while I waited for the car. The waiting room was clean and customer friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Fred, thank you for leaving such a great review and high star rating. We hope you continue to choose Keystone Ford for all your vehicle needs! Take care!

Keystone Ford

The service at Keystone Ford in Chambersburg is superb. I don't believe I have ever experienced such a pleasant experience at a dealer. From the day I walked through the door to purchase my vehicle and even most recently when I had to have my vehicle serviced; my experience has been nothing short of great. I highly recommend my friends and family to Keystone Ford. The staff there are very kind and helpful. I have only experienced a staff team that works to provide the best and that is what I have received since the first day I walked through the door. Keep up the great work Keystone Ford! Because of the service you provide I will purchase my cars from you in the future. I give you an A rating of excellence. Many Blessings to you all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Debra, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope you continue to choose Keystone Ford for all your vehicle needs! Take care!