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JM Lexus

(9,600 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(9,600 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

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I recently purchased my third Lexus from JM Lexus and as

I recently purchased my third Lexus from JM Lexus and as always JM Lexus did it again with their world class experience. Steve M. Was the sales associate, his personal touch as far as delivering my vehicle was excellent from start to finish.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued trust in JM Lexus! We're delighted to hear that Steve provided an excellent experience from start to finish with your third purchase. Enjoy the new ride!

We had been looking at cars for several weeks when we

We had been looking at cars for several weeks when we finally met Steven McNeeley at JM Lexus. The number of different dealerships we had been to, including another Lexus dealership, was probably in the teens. All of that changed when we walked into JM Lexus and met Steve. The entire dealership makes you feel welcome and at home immediately. It is clean and beautiful and comfortable. We drove both an NX and a UX. They were both dreamy but I love something a little out of the ordinary so the UX was definitely for me. Steve pulled up the inventory and the second we saw a red one, my husband knew we were finished. Steve was nice enough to bring the red UX around so that I could drive it. Even though I had driven a different one earlier. Honestly some dealerships and many salesmen would have flat out said, “It will drive just like the other one.” But not Steve. He happily pulled it up and went on yet another test drive. My husband and I could not be happier with our Lexus experience at JM, from start to finish. We got an excellent value for our trade-in and the purchase of my new UX was seamless. Steve made sure that I understood the many features of the car and walked me through signing up for my new Lexus account. He even offered to put the bow on the car, which was not necessary. I didn’t want to wait that long to drive the car again! We highly recommend Steve and JM Lexus. I still open the door into my garage and smile.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience at JM Lexus! We're delighted to hear that Steve and our team made the car-buying process enjoyable and seamless. Enjoy every moment with your new red UX, and we appreciate the high recommendation!

Very accommodating and I like how we were able to look

Very accommodating and I like how we were able to look around without being mobbed by salespeople. It was a great experience and I love my car.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear you enjoyed your experience at JM Lexus and love your new car! Thanks for sharing this positive feedback.

JM Lexus has come a long way since I bought my last few

JM Lexus has come a long way since I bought my last few Lexus vehicles. Alexander Issa is an excellent person, caring, attentive, personable, competent, knowledgeable and could not have been more helpful. The best sales associate I have ever dealt with. An impressive young man who goes out of his way to satisfy.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Alexander provided such exceptional service during your visit to JM Lexus. Thank you for sharing this wonderful feedback!

It was a pleasure dealing with Steve McNeely at JM Lexus.

It was a pleasure dealing with Steve McNeely at JM Lexus. Steve is very knowledgeable about the Lexus line up of models and helped make our choice easier than ever. We love the car we got and can’t wait to take a roadtrip to TN in it. We look forward to dealing with Steve again in 4 months when the lease on our other car is up.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Christine, we're delighted to hear that Steve made your experience at JM Lexus so enjoyable and informative. Enjoy your new car and have a fantastic road trip!

Johnathan was excellent.

Johnathan was excellent. I love my new car! He took great care of me and helped me find the exact vehicle I wanted. Thank you!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Steven, we're delighted to hear that Johnathan provided excellent service and helped you find the perfect car at JM Lexus. Enjoy your new ride!

Great place to buy/lease a car.

Great place to buy/lease a car. I’ve been going there for many years.

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Thank you for being a loyal JM Lexus customer! We look forward to your next visit!

Amazing service from the Tech manager Reggie he helped me

Amazing service from the Tech manager Reggie he helped me out with pairing my phone and understanding the Lexus app which I did not actually get at JM but he made it very easy.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Chris, we're delighted to hear that Reggie provided such helpful service at JM Lexus. Thanks for sharing your experience!

Daniel Wilson made the entire experience stress free he

Daniel Wilson made the entire experience stress free he had the perfect car already for me. I highly recommend working with him.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Andrea, we're delighted to hear that Daniel made your experience stress-free at JM Lexus. Thanks for the recommendation!

I received an excellent and very professional service

I received an excellent and very professional service from Tim and Jonathan. You have high class customer service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Tim and Jonathan provided you with excellent service at JM Lexus. Thank you for recognizing our high-class customer care!