Reviews
Had to make 3 additional trips back to service department to complete my repair work
Had to make 3 additional trips back to service department to complete my repair work
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
DEVAZQUEZ, Thank you for taking the time to share your feedback. We sincerely apologize that your repair required multiple return visits. We understand how frustrating and inconvenient that must have been, and it's not the experience we want for our guests. Your comments have been shared with our team so we can review what happened and identify opportunities to improve our repair and quality control processes. We appreciate your patience and the opportunity to learn from your experience. I was unable to reach you earlier today. Please contact me at 570.702.8776. Thank you, Mary Jo Preno VP Guest Experience Toyota of Scranton
Stephanie McNair was such a joy to work with. She made sure I was aware of what has happening with the servicing of my vehicle. She went out of her way to make my experience one of the best. I highly recommend her and Toyota of Scranton for your servicing needs.
Stephanie McNair was such a joy to work with. She made sure I was aware of what has happening with the servicing of my vehicle. She went out of her way to make my experience one of the best. I highly recommend her and Toyota of Scranton for your servicing needs.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
CAROLCOWS64, Thank you so much for your wonderful review and recommendation! We’re delighted to hear that Stephanie McNair made your service experience such a positive one. Keeping our guests informed and providing exceptional care are priorities for our team, and we're thrilled Stephanie went above and beyond to make your visit one of the best. We truly appreciate your kind words and your trust in Toyota of Scranton. We look forward to taking care of you and your vehicle for many years to come! Warm regards, The Service Team Toyota of Scranton
Tylor Miller was outstanding in the work performed on my car. The shop was very clean
Tylor Miller was outstanding in the work performed on my car. The shop was very clean
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
JOSEPH_KELLY38, Thank you for your wonderful review! We're delighted to hear that Tyler Miller provided outstanding service and that you were pleased with the quality of the work performed on your vehicle. We're also glad you enjoyed our clean and welcoming facility. We truly appreciate your feedback and look forward to providing you with another exceptional experience at your next visit. Warm regards, The Service Team Toyota of Scranton
Excellent service fixed what needed and clear communication. He answered all my questions and reassured me with everything. We’re definitely come back and wouldn’t recommend other people.
Excellent service fixed what needed and clear communication. He answered all my questions and reassured me with everything. We’re definitely come back and wouldn’t recommend other people.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
ANNABELLAMASSARO, Thank you for your wonderful review and for recommending Toyota of Scranton! We're thrilled to hear you received excellent service, clear communication, and that all of your questions were answered with confidence. Providing a transparent and reassuring experience is what we strive for every day. We truly appreciate your trust and look forward to welcoming you back. Thank you for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton
The dealership is always clean. Quiet atmosphere and friendly employees. The best service too. I enjoy my experience there.
The dealership is always clean. Quiet atmosphere and friendly employees. The best service too. I enjoy my experience there.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
SAMSAD100, Thank you for your wonderful review! We're delighted to hear you enjoy your visits and appreciate our clean dealership, welcoming atmosphere, and friendly team. Providing exceptional service and making every guest feel comfortable are always our goals. We truly appreciate your kind words and look forward to welcoming you back to Toyota of Scranton for your next visit! Take care, The Service Team Toyota of Scranton
Always pleasant to have my vehicle worked on at Scranton Toyota. Stephanie is prompt and organized
Always pleasant to have my vehicle worked on at Scranton Toyota. Stephanie is prompt and organized
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
TPATTEN42, Thank you for your wonderful review! We're so pleased to hear that it's always a pleasant experience having your vehicle serviced at Toyota of Scranton. Stephanie will be thrilled to know her promptness and organization made a positive impression. We truly appreciate your continued trust in our team and look forward to providing you with the same exceptional service at your next visit! Take care, The Service Team Toyota of Scranton
Great customer service, great Professionalism, great hospitality, fantastic business, great prices, amazing staff, great communication with staff and customers👍🏽
Great customer service, great Professionalism, great hospitality, fantastic business, great prices, amazing staff, great communication with staff and customers👍🏽
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
MAURICEMH, Thank you for your outstanding review! We truly appreciate your kind words about our customer service, professionalism, hospitality, communication, and team. It's wonderful to know you had such a positive experience and found value in both our staff and our pricing. Your feedback means so much to all of us at Toyota of Scranton. Thank you for choosing our dealership, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team
Great service from time in to time out. Typically wait for my car and it is done in a timely manor
Great service from time in to time out. Typically wait for my car and it is done in a timely manor
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ronnie, Thank you for your 5-star review! We're delighted to hear you receive great service from the moment you arrive until you're back on the road. It's wonderful to know that your vehicle is consistently completed in a timely manner while you wait. We truly appreciate your continued trust in Toyota of Scranton and look forward to serving you again at your next visit! Warm regards, The Service Team Toyota of Scranton
The service was very good and the work was spot on. If I have an issue it would be the labor cost.
The service was very good and the work was spot on. If I have an issue it would be the labor cost.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
HI Tom, Thank you for your 5-star review and for taking the time to share your feedback. We're delighted to hear you were pleased with the quality of the service and that the work performed met your expectations. We also appreciate your honest comments regarding labor costs. We understand that repair expenses are an important consideration, and we strive to provide skilled, factory-trained technicians, quality Toyota parts, and repairs completed correctly the first time to deliver the best value possible. Thank you for choosing Toyota of Scranton. We truly appreciate your business and look forward to serving you again in the future. Thanks again, The Service Team Toyota of Scranton
David is a true professional! Quick service,very polite. Took the time to make sure I was happy before I left.
David is a true professional! Quick service,very polite. Took the time to make sure I was happy before I left.
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- Buying process
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
D.CURE, Thank you for your wonderful review! We're delighted to hear David provided such a professional and courteous experience. Taking the time to ensure every guest is completely satisfied before they leave is exactly the level of care we strive to deliver. We'll be sure to share your kind words with David and recognize him for a job well done. Thank you for choosing Toyota of Scranton, and we look forward to serving you again! Thanks again, The Service Team Toyota of Scranton