Reviews
Everyone is very helpful and easy to work with! They take very good care of us.
Everyone is very helpful and easy to work with! They take very good care of us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The service was very quick, and Stephanie was a pleasure to work with for my first service on the new Tundra. I had the initial service done early just in case there was any residual debris from the machining process. Not that I doubt Toyota reliability but doing the initial oil change after about 1,000 miles was highly recommended from multiple online forums.
The service was very quick, and Stephanie was a pleasure to work with for my first service on the new Tundra. I had the initial service done early just in case there was any residual debris from the machining process. Not that I doubt Toyota reliability but doing the initial oil change after about 1,000 miles was highly recommended from multiple online forums.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everything was fantastic. Jordan P. was super helpful and knowledgeable in helping me select my new daily driver for a fair deal!
Everything was fantastic. Jordan P. was super helpful and knowledgeable in helping me select my new daily driver for a fair deal!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
CAMJKING, It’s great to hear Jordan made the process helpful and enjoyable while you searched for your new daily driver. We’re happy you found a vehicle that was right for you and felt good about the deal along the way. Congratulations on your new vehicle, and thank you for sharing your experience! Warm Regards, The Toyota of Scranton Team
Everything went very smooth. I was there for a recall told me it was gonna take two hours and they were done in two hours.
Everything went very smooth. I was there for a recall told me it was gonna take two hours and they were done in two hours.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
James, thank you for sharing your experience with us. We’re glad your recall visit went smoothly and that our team was able to complete everything within the timeframe you were given. We appreciate you taking the time to let us know how we did. Warm Regards, The Toyota of Scranton Team
I already wrote a review! Why does Toyota ask every time and now a second one? Did i get enough words??
I already wrote a review! Why does Toyota ask every time and now a second one? Did i get enough words??
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Diane! We understand where you’re coming from and appreciate you taking the time to leave another review. We're so glad you had another five-star visit with us. No word count requirement here :) Warm Regards, The Toyota of Scranton Team
Thank you, Diane! We understand where you’re coming from and appreciate you taking the time to leave another review. We're so glad you had another five-star visit with us. No word count requirement here :) Warm Regards, The Toyota of Scranton Team
Very poor performance on both mechanic and customer service I was treated like I was dumb or something and the dive was involved in was my fault when I was an act of nature if that’s how you treat someone then I would probably never go back to Toyoda of scranton pa
Very poor performance on both mechanic and customer service I was treated like I was dumb or something and the dive was involved in was my fault when I was an act of nature if that’s how you treat someone then I would probably never go back to Toyoda of scranton pa
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Ransomchuck, Thank you for bringing your concerns to our attention. We’re truly sorry to hear that you left your visit feeling that your experience was not handled with the respect and care you expected. We would appreciate the opportunity to learn more about what happened. Please feel free to reach out to us directly so we can better understand. Warm Regards, The Toyota of Scranton Team
Employees are knowledgeable & explains every detail work that needs to be done to my car
Employees are knowledgeable & explains every detail work that needs to be done to my car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
PMUNSAYAC0854, Thank you for sharing your experience! We’re glad you felt well informed about your vehicle and the work it needed. Having everything explained clearly can make such a difference, and we appreciate your kind feedback about our team. With Gratitude, The Toyota of Scranton Team
Ashley really want me to re visit Toyota bc of cool vibes she know how to handle customer
Ashley really want me to re visit Toyota bc of cool vibes she know how to handle customer
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
WOLEXINTERNATIONAL, It sounds like Ashley brought exactly the right energy to your visit! We’re thrilled she made you feel comfortable and well taken care of, and that she gave you such a great reason to return. With Appreciation, The Toyota of Scranton Team
They go above and beyond they make sure you are taking care of they make you are number 1
They go above and beyond they make sure you are taking care of they make you are number 1
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
DAN280, Thank you for such meaningful feedback! We’re delighted to hear you felt genuinely cared for and that our team went above and beyond to make your experience a great one. Our customers are our priority, and it means a lot to know that came through during your visit! With Gratitude, The Toyota of Scranton Team
Jason was informative , pleasant and professional. He kept me updated and answered all my questions
Jason was informative , pleasant and professional. He kept me updated and answered all my questions
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Stellagebhardt834, We’re so pleased to hear Jason made your service experience such a positive one. Keeping you informed and making sure your questions were answered throughout your visit is exactly the kind of attentive service we want our customers to receive. Thank you for sharing your experience! With Appreciation, The Toyota of Scranton Team