Pacifico Marple Ford Lincoln

You sold me a defective vehicle. The car should have been checked out before it was sold. The part is back log and can take a month to come in. This is unacceptable for a so called brand new vehicle (2026 Lincoln Nautilus).

I’ve never experienced treatment this unprofessional from any business. When I recognized that Frank in service was too frazzled to handle the call, I politely said I’d reach out another time. He then called me back—unprompted—just to swear at me repeatedly and end the call with “F*** you.” What’s worse is that upper management has not responded to any of my emails. The silence suggests that this behavior is either ignored or tolerated, which is extremely concerning.

This was my second time leasing a vehicle through Pacifico, and once again, the experience exceeded my expectations. The entire team demonstrated exceptional time, patience, and dedication throughout the process. At no point did I feel pressured, which made the experience both comfortable and reassuring. Domenic was especially understanding of my financial needs and worked diligently to ensure I was able to lease the vehicle I wanted within a price range that was truly affordable for me?without any sense of pressure or judgment. I am extremely satisfied with every experience I have had at Pacifico, and my most recent visit was truly outstanding.

Great experience. Took the time to go over everything with me. I?ve dealt with Pacifico before and had a good service so didn?t question going back to them.

This is my 4th F150 from Pacifico but between all my family over the years 28th vehicle from here. This is the only dealership we use.

We traveled from South of Pittsburgh to Pacifico Marple Ford Lincoln. We communicated with Joe over the phone. We had a quote within minutes. Joe was able to check off everything on our list. From our trade to the final price. We traveled and Mike took care of us. He made this transaction stress free. Professional but more so; this dealership has a warm and family feel. We will be referring this dealership to friends and family. We will be back when we are ready to upgrade again.

Just purchased my new Escape. The process was easy and the Salesman was very knowledgeable. All in all it was a pleasant process

I stopped at 4 Dealerships and got offered between 7,000-9,400 for my trade. Pacifico offered me $2,500 and was selling their truck for for the same discount. Furthermore they didn’t have a lady’s room. Only a transgender bathroom and a men’s room only. So my daughter felt very much uncomfortable. I don’t recommend them.

Great experience. No pressure sales people. Got none of usual red flags when looking at cars. No one asked about trade ins, payment ability, financing etc. no dealer market adjustments Joe Conway was a great rep. Kyle in internet department made the process easy. Made the 1 hour plus drive worth it

I recently moved to the area and called in to schedule an oil change and annual inspection and was told they do not service any vehicles between 50,000 to 100,000 miles. I'm unsure what kind of management sets that type of policy for a simple oil change but I will be sure to avoid using them in the future and hope others buyers are aware of this too. And I was considering to trade in my 2017 Lincoln early next year so I'll just go to another location instead.