Reviews
Write a review1999 Mercury Tracer
I have an old (1999 Tracer) and have had several minor issues in past months. My latest problem was that my brake lights would not go off. Each time I spoke to Joe Kerwick he had me bring my Tracer in and the problem was handled quickly. I am extremely pleased with the service I have received from Joe and Kennedy Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Buying Exprience
My salesperson was knowledgeable and easy to work with. No pressure. I felt I was treated fairly and both the sale and the use of he car has been a great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service!!!
Great service as always! Chris at Service is extremely professional. We've been clients for a long time. Keep up the great work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2013 Explorer SPORT A/C Repair
My repair took a little longer than expected and Benjamin was kind enough to provide us with a rental car at no charge!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pleasant experience
The employees are very pleasant I was not at all intimidated by anyone . Nice atmosphere to wait in. Overall very good experience and they washed my car which was a very pleasant surprise..
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The best!!
Everyone at Kennedy Ford takes the time to ensure that I'm completely satisfied. I'll definitely be returning soon to have any other service issues with my car taken care of.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
GREAT SERVICE AND GREAT FACILITY
2014 FORD ESCAPE SERVICED. CAROL WAS MORE THAN THOUGHTFUL !!! SHE SCHEDULED MY INSPECTION APPOINTMENT ON 6/24/15. DUE TO MY MEDICAL HANDICAP, SHE ADVISED ME OF LESS WAIT TIME IF I ARRIVED AROUND 10AM. ALSO,SHE REASSURED ME THAT THE CARGO COVER THAT WAS PROMISED TO BE INSTALLED WHEN ESCAPE WAS PURCHASED BY GM WULD BE HONORED. I AM HONORED AND GREATLY APPRECIATE EXCELLENT SERVICE !!! :-)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Review of service
Courteous, explained everything clearly, had an added service of the shuttle to and from my home which made everything quite convenient. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Easy breezy
I love being able to schedule my appointment and know that I won't sit around waiting for my car to be worked on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ford Fusion Hybrid
Service met expectations. It included annual inspection and oil change. I recommend including vacuuming as a courtesy service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
