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I took my care for repairs. As far as I know now, the...
I took my care for repairs. As far as I know now, the repairs were done right.I gave them a discount coupon. I reminded them of the coupon and was told it would be applied. It wasn't. I got an email asking me to rate them. I pointed out the coupon issue. They emailed me back to contact them to resolve. They know who I am, why put it again on me? But I did contact them on their web chat. Still no response. That is bad customer service period.
Thank you for taking the time to share your recent experience at Del Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Erin Bauer - email@example.com
Spent $28000.00 for a used 2017 santa fe sport love the...
Spent $28000.00 for a used 2017 santa fe sport love the car, but its been a month now and not one call see how my experience was from sales man he wasn't even there when i picked it up .I knew this but come on well it sucks once i paid and drove off that was the end of the sale i would never send anyone there. these car stealerships are taking advantage of the market right now .I cant wait till things turn around people will remember how they where treated.
We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Erin Bauer - firstname.lastname@example.org
There response is the same to all bad reviews word for word ,but now they want to talk after all this time and a not so good review now let’s talk no thanks
Worst dealership ever, never met such rude dealership...
Worst dealership ever, never met such rude dealership manager. We were told that we can use their charging station when they tried to sell their EV to us, and that's one of the main reasons we purchased the car as we live close by. After a few weeks, when we were charging at their station, they started to unplug the charger and the dealership manager told us that our car will be towed if we leave it charging. Also, they have intended to occupy the charging station with their new EVs so that no one could actually use it. A total fraud. Also, no registration after two months of purchase.
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Erin Bauer - email@example.com
Bought my lease
Terrible stay away. If you must buy Chevy head to Armen Chevy you will be pleasantly surprised!! Unfortunately I had a lease with them and decided to purchase it. I can’t wait to get out of the equinox completely.
We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. Erin Bauer - firstname.lastname@example.org
Purchased a company truck and after THREE months, still...
Purchased a company truck and after THREE months, still NO REGISTRATION!! DON'T WASTE YOUR TIME, MAKE YOUR PURCHASE ANYWHERE, JUST DO NOT GO TO DEL!!!
Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Erin Bauer - email@example.com
Truck was dirty inside and out. Tim said it was re-done then and it was still dirty inside and out. Tire shine looked slapped on and we asked if it would spray up on the truck. Tim said it wouldn?t but it did. We spent hours the next day cleaning the truck ourselves. Antenna was not attached properly. It was wobbling. We had to tighten it up. When we sat down to complete purchase paperwork, Bill stated, ?You?re not interested in the extended warranty, are you?? We pressed him on some kind of info that was written down to explain costs and coverage. Bill had no info for us. We asked him to send it to us. We?re still waiting. We purchased truck on 9/19. On 9/30, I again asked for info on extended warranty. This time I asked Tim. He said he?d get it to me. We?re still waiting. I guess we don?t need the extended warranty, according to Tim and Bill.
Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact me at your earliest convenience. Erin Bauer - firstname.lastname@example.org
Get It In Writing
This place wasn't great from the very beginning. I drove two hours to look at and test drive a used vehicle, which went fine. However, when I asked about my mechanic being able to look at it (I'm from out of state), they wouldn't allow it because of liability reasons. Okay, fair enough. I asked if my mechanic could come to the dealership; yes, but they can't put it on a lift for him, because more liability issues. So his only option was to make a 4 hour round trip to crawl underneath of a vehicle for someone else? That's asking an awful lot of someone. I eventually agreed even without an inspection, and put a deposit down on the vehicle (**which the manager approved**; keep that in mind), and made arrangements to go back there a few days later to finalize the purchase (loan was already secured through my bank, everything was ready to go). While making said arrangements, I asked about a spare key for the vehicle, and was told they only had the one key because the previous owner only gave them the one. Okay, that happens. I asked about having one programmed while the paperwork was being signed, and was told the vehicle was being sold "as-is", which included only one key. Seriously? I'm about to drive two hours and buy a $49,000 vehicle from you, and you can't have someone walk in the back and program a key? They cost maybe $150 and take 10 minutes to program and cut? $150 is the only thing standing between your dealership and bankruptcy? This isn't Cousin Jim's Used Cars, Gutter Cleaning, and Taxidermy, operating on a razor-thin profit margin; you're part of a Chevrolet dealership chain, not to mention that having a spare key should be standard with any vehicle - If you didn't receive one, walk in the back and make one, or order one if you can't make it, before you even list the vehicle for sale. It's not like I'm asking for a new paint job or upgraded wheels, just a spare key. Irritating, but I wasn't gonna argue; I just wanted the vehicle. Well, arrangements are made and I line up insurance, in order to speed up the process when I arrive. 36 hours after the deposit is made which, again, the manager approved, I get a phone call saying that they actually CAN'T take deposits on used vehicles, and the vehicle that I had made a deposit on, which the manager approved, and which I'd made arrangements to purchase that weekend, had been sold that morning. So, all of that, for nothing. Moral of the story - I won't ever be shopping at this dealership again. The salesman was nice enough and profusely apologized for the catastrophe, and the deal on the vehicle was pretty good, but there were a lot of red flags throughout the process, not the least of which is the fact that they seemingly have no idea what the policy is regarding deposits and the manager apparently has no real power in any of it, which honestly makes it almost a relief that the whole thing got squashed. Don't get me wrong, I'm incredibly disappointed because I had my heart set on the vehicle, went through the process of making a deposit, securing the loan and getting a cashiers check for the down payment, and fantasized about how good it was going to look in the driveway... but the whole time I had a funny feeling. All the stars were lined up for it, but my spider-sense was still tingling, so maybe it's a blessing in disguise. Obviously other people have had luck here, but I definitely did not. I won't be trying this dealership ever again, even if they called me today and said they have an identical vehicle, for half of what I was going to pay the first time. Burn me once, etc. I'm not going to actively warn people away from this dealership, but I will say to tread very carefully, because they don't do much to oblige even seemingly small requests and, even if you're willing to accept it and roll the dice, a managers word/approval doesn't seem to mean anything. Until the papers are signed and the one and only key is in your hand, don't assume everything is good.
Brian, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Erin Bauer - email@example.com
Service Advisors Help
I purchased a 2013 Chevy Avalanche out of state. This vehicle had a little over 100,000 miles but appeared to be well maintained. As a precaution I purchased an extended warranty. I had Dell Chevrolet take a second look at the vehicle to identify any potential issues. Dell identified and repaired “minor” problems and informed me of a major issue. The warranty company was hesitant to move forward on the claim believing the major issue was a known pre-existing condition. With the help of service advisors Thomas Koch and Joe Holbrook, all maintenance issues were resolved. Dell management should give them an “on the spot” award for excellent customer service.
Mel, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Erin Bauer - firstname.lastname@example.org
After trying to get more money than the advertised price they sold us a vehicle they claimed had been run the shop and all necessary repairs had been complete the control arm broke 2 days later.
Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Erin Bauer - email@example.com
Del Chevrolet- The Best!!
If you are looking for a new or used car or for service go to Del Chevrolet in Paoli PA where they are the best from the owner Jack Dell right through the sales folks like Mark Hutchinson, the service manager, Joe Holbrook, the Supervisor Tom April, the mechanics like Scott and the cashiers- all friendly, knowledgeable and the Best! Bob Wert
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Erin Bauer - firstname.lastname@example.org