Reviews
Great experience
I came in for a problem with my tire pressure, but you offered to squeeze in my 10,000 mile check up while I was there which was very convenient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Maintenance
It was completed on a timely basis. Disappointed that the service did not fall under the 3-year free maintenance. Car is only two years old and the rotors had to be turned and the tires aligned.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review, Stephen and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Great Salesman
Mohamed Is a very friendly, great, honest and willing to go above and beyond to make a deal and a deal that is worth it. What ever we needed he took care of it for us. Would definitely recommend him.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Mike Nasrat – General Manager – mike.nasrat@sloaneautos.com - (484) 329-7300
Prompt and competent service.
Prompt and competent service. I waited for the car and did not have to wait longer than an hour. Pleasant waiting area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Excellent service, great facility and staff
It was great! Very organized. Staff keeps you informed regarding service. Everyone is very pleasant and the job is done well. I appreciate the shuttle service, too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Cool guy!
I received complete service advice for service needs. He allowed me to pick and choose from his suggestions. I appreciated his wisdom and advice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Dennis Hoffman - Service Manager d_hoffman01@sloaneautos.com - (484) 329-7300
Great buying experience
Great Sales team assistance. Fast, friendly and professional service. From the initial phone call to the follow up test drive the Sales team at Sloan was easy to deal with accommodating and provided all the information I needed. Among my best car buying experiences.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Mike Nasrat General Manager mike.nasrat@sloaneautos.com - (484) 329-7300
Excellent Customer Servicw
Having managed a retail pharmacy for many years customer service is key for me. Sloane went above and beyond with respect to customer service.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Mike Nasrat General Manager mike.nasrat@sloaneautos.com - (484) 329-7300
Took our $1000 deposit and didn’t hold the car
So we called and explained we wanted to buy our father another new vehicle, but we would be away, would there be any way to hold the car. We spoke to Jason Discolo and he said no problem we can do it especially since two other cars from them. He asked us for $1000 to HOLD the car. We called yesterday and again spoke to Jason and said we were back and would be there first thing in the morning, no problem. My 82 year old father is excited and we get there — they had sold the car and offered us a different car and didn’t want to give us our deposit back — NO Way! We did get that back but this is terrible service and we will never go here again, drove to Downington and bought a car from them. We do not recommend Sloane.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I am very sorry to hear about your recent experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Sincerely, Mike Nasrat – General Manager – mike.nasrat@sloaneautos.com - (484) 329-7300
Mo's 5 Star service
Mo helped me get a brand new car back in 2016. Every time I came in with my car to get it serviced. He always went out of his way to greet and talk with me. Not only did he work with me, but also helped my mother get her car as well. My mother passed away this passed January and Mo walked us step by step to handle the transfer of titles. Today I came in to get my oil change and inspection. Mo pulled me to the side and was able to get a new 2018 car with less of a car payment. If you need a car you have to see him in Malvern. Always 5 Star service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Thank you for choosing Sloane Toyota of Malvern! Sincerely, Mike Nasrat – General Manager – mike.nasrat@sloaneautos.com - (484) 329-7300