Mercedes-Benz of Wilmington

Sent video of the vehicle I was interested in. Nice touch. It was just traded. Waiting for the service to finish it.

If you’re considering buying a car from this dealership, I would recommend looking elsewhere. My fiancé called on Monday about a G-Wagon that was listed for sale on their website. He spoke with a sales agent, Kyle, who agreed to evaluate his trade-in. My fiancé’s Cadillac has a clean Carfax, only 48,000 miles, and is in excellent condition with no damage. He was also pre-approved and had everything ready to complete the purchase. He took time off work and drove over an hour to the dealership expecting to trade his vehicle and drive home in the G-Wagon. Instead, he waited for hours while Kyle finished another deal. When Kyle finally came over, he simply said they were about to close and told him to come back the next day. My fiancé then asked if he could at least see the vehicle, but Kyle responded that they were closed and even told him he couldn’t sit in it because he might “scuff up the seats.” That level of customer service was incredibly disrespectful. My fiancé left feeling embarrassed, dismissed, and as though his business didn’t matter, despite being a serious, qualified buyer. The following day, he called and spoke with the manager, Tamara, who was shocked after hearing what had happened. She apologized and assured him that another sales representative would contact him. Unfortunately, no one reached out until 7:00 p.m. that evening, when a salesperson named Tom called only to tell him the G-Wagon had been sold earlier that morning. How does that happen when a customer was already pre-approved, ready to purchase, and had gone out of his way to come to the dealership? There was no communication, no follow-up, and no opportunity given to him to complete the deal. My fiancé owns an Audi R8 and a Lamborghini, and he has never been treated this poorly at any luxury dealership. This experience was extremely disappointing from beginning to end. We expected professionalism and respect, but instead received poor communication, wasted time, and a complete lack of customer care. Based on our experience, I would not recommend this dealership to anyone looking for a luxury vehicle. No customer should be made to feel like their time, money, or business doesn’t matter.

I really wish I had checked the reviews before visiting. The 1-star reviews were absolutely accurate. Unfortunately, I did not read them beforehand and went in anyway, only to have a terrible experience, bad enough that I felt compelled to write a review, which is something I almost never do. From the moment we walked in, it felt like my wife and I were being judged and underestimated based on our appearance. There was no genuine effort to negotiate, and that became obvious almost immediately. It was clear they were more interested in squeezing every last dollar out of a transaction than building any sort of relationship with a customer. That is a short-sighted and frankly embarrassing approach for a supposed premium brand. I asked for $5,000 off the vehicle. After waiting for the salesperson to go back and forth with the manager, the counteroffer came back at a laughable $250. That is not a negotiation, it is an insult. If this dealership does not negotiate, then just say so upfront like CarMax and stop wasting people’s time. Making a customer sit there for that kind of response shows a complete lack of respect. Negotiation is not always about the exact number, it is about the process and mutual respect. That concept was completely lost here. Instead, the manager chose to hide in the back and send the salesperson out to deliver a weak and dismissive offer. I felt bad for the salesperson, who was put in a terrible position while the manager avoided any direct interaction. I left and went to another Mercedes dealership in Pennsylvania a few hours later. I ended up buying a car there and spent about $20,000 more than I would have at this dealership. Let that sink in. It was never about the money. It was about being treated like a serious customer. The difference in professionalism, respect, and overall experience was night and day. For context, I am a professional who manages multi-million-dollar projects where professionalism is the baseline, not an option. This dealership failed to meet even the most basic standard of customer interaction. The entire experience felt amateurish and poorly managed. The reviews here are accurate for a reason. I will not be returning for sales or service, and I would strongly recommend others save themselves the frustration and go elsewhere. I would include names, but I threw their paperwork away before I walked out. That should tell you everything you need to know.

Review for Shelby Donnally – Mercedes-Benz of Wilmington ​Rating: ⭐⭐⭐⭐⭐ ​"I cannot say enough about the incredible experience I had working with Shelby Donnally. ​Back in February 2024, Shelby helped me get into a 2024 GLE450 in Emerald Green. When I decided to trade it in this March, I knew I wanted to stay in that same stunning color—but since Mercedes-Benz has discontinued Emerald Green, I knew I was looking for a needle in a haystack. ​Shelby didn't just find a car; she found the perfect one. She tracked down a GLS450 in that rare Emerald Green with almost identical mileage to my trade-in. Her dedication and attention to detail are unmatched. She stayed committed to exactly what I wanted and made the hand-off seamless. ​If you want a salesperson who truly listens and goes above and beyond to find the impossible, go see Shelby. Thank you for making this dream trade-in a reality!"

Unprofessional service, mishandled paperwork, excessive credit pulls—left with expired tags and no real help.

I’d rather send my car to Joe Blow garage than to this place. I took the car just for a battery change, the bill came out to $1009.00 just for a stupid battery and calibration,. When l drove home, the car drove like an old truck, brakes were not calibrated, the driver’s seat which’s supposed to move front and back when you get in the car was not working, the car was shaking although l paid $225 for calibration, non was done. When l went back and told them about it, they were argumentative when l asked to talk to the manager, he was the nastiest person ,and refused to listen to my complaint. and gave me the keys back and literally asked me to leave. They screwed up my car that has less than 22,000 miles and refused to fix their damage. They are rip-offs nasty manager. Hope the owner of that place read this review. , ,

had a deeply upsetting experience at this dealership due to the unprofessional and offensive behavior of the manager, Brad. From the moment he interacted with me, he carried an air of arrogance and superiority, treating me with blatant disrespect. His attitude made it clear that he judged me based solely on my appearance or background — something that no customer should ever have to face. His behavior felt discriminatory, dismissive, and entirely inappropriate for someone in a leadership position. In sharp contrast, the salesperson Wyatt was polite, respectful, and helpful throughout, which only highlighted how unacceptable Brad’s conduct truly was. Brad’s behavior not only ruined what could have been a positive experience, but also raised serious concerns about how this dealership treats people who don’t fit a certain image. I strongly urge upper management and ownership to take a hard look at how their leadership is reflecting on their business. No customer should be made to feel insulted, judged, or unwelcome. Though in the time we were getting out Drew from dealership approached us trying to lighten the situation promised to reach out on monday let us see how he does

Worst Stealership in America Tried To Dteal My Car Told Me It was Totaled And It Wasn’t Able to Start I Towed It Home It Started Right Up And Took It To West Chester Where They Gave Me Excellent Service And Said I Just Need A New Altenator

Ethical and Legal Concerns Regarding Price Gouging at Mercedes Benz of Wilmington - I am writing to express my deep concern regarding a recent experience at the Mercedes Benz of Wilmington service center. During my visit to address a broken glass panel above the windshield and below the sunroof of my car, I encountered a series of issues that raise serious ethical and legal questions about the practices at this dealership. Attached, you will find proof of a quotation provided to me by Damon Lewis from Mercedes Benz of Wilmington, which states that the price for the glass panel ( is $1531.25 plus tax. However, upon further investigation, I discovered that the same glass panel is listed for $1250.00 on the Mercedes Benz of Wilmington parts website, which operates under the same roof. additionally the seal they are charging me extra $133.40 comes with the glass panel pre installed and there is no additional charge for it since it comes attached. This significant discrepancy in pricing is alarming and suggests potential price gouging practices. Such actions not only undermine the trust and loyalty that customers place in the Mercedes Benz brand but also raise ethical and legal concerns. As a long-term customer who has purchased multiple vehicles from Mercedes Benz, I am deeply disappointed by this experience. Furthermore, during my visit, I was treated in an unprofessional and humiliating manner by the manager, Damon Lewis. He raised his voice at me in front of other customers and employees and instructed staff to remove my car keys and escort me out when I sought clarification on my next steps. This behavior is unacceptable and further erodes my trust in the service provided by Mercedes Benz of Wilmington. I urge Mercedes Benz USA to conduct a thorough investigation into this matter and take appropriate action to address these concerns. Price gouging and unprofessional conduct are not in line with the values and reputation of the Mercedes Benz brand. I request that you review the video footage from the dealership on the day of my visit and assess the ethical and legal implications of their actions. I look forward to your prompt response and resolution of this matter. My confidence in Mercedes Benz has been significantly shaken, and I hope that you will take the necessary steps to restore it.

Disgrace of a dealership, The management has a superiority complex, full of arrogance! The attitude was quite shocking. I will be sending a formal complaint to the parent company on my poor experience. I sold my car myself and will never return.