Al Piemonte Chevrolet

Worst dealership experience I've ever had. They were the stereotypical sleazy used car dealers.

I always love coming here for service. Carlos and team are all very friendly and thorough. They have always taken great care of my car and me.

Carlos es muy amable y nos atienden todas esas necesidades para nuestro camioneta. Gracias por todo Carlos

Please don't waste your time coming to this dealership. Came in today with full intentions to buy the 2017 GMC Acadia that's listed for $11950 but after the test drive they sit me down and tell me about the special package that they have on the car which she wasn't sure about but told me in the range of $2095 and I'm like ok but after she had talked to her manager he decided to come over to talk to me because I was paying cash for the vehicle and not financing it, he came to me and said he's not going to take a $5k loss on the vehicle and that he's not selling the car for $11k but for $18k. I politely got out of my chair and laughed the entire way out of that dealership. Don't advertise one price but expect someone to pay $7k over the advertised price because you decided to add all of these things onto the car. Nobody is going to pay that price for a car with 121k miles on it. Now I understand why it's been sitting on the lot since May. After reading the reviews I still took a chance at this dealership drove an hour and 40 minutes from Wisconsin to experience the same as everyone else. If you're not financing a car and don't want to be fooled with ridiculous hidden fees please don't waste your time coming to this dealership. Marisol I'm sorry you work there and have to be put in such a tight spot. You did a great job and you were upfront and honest with me. You just didn't know the numbers and that's not on you, that's definitely on your manager for trying to push his losses onto the customer that's financing these vehicles. Saying that 99% of the customers finance so forget the 1% that wants to come and do cash business with you because you're not going to make a profit off the vehicles you're trying to sell. You're not into sales, you're into storage because that's exactly what you're doing with these vehicles. The reviews I read are truly accurate and it's unfortunate. As much as I loved the car it's not worth $18k. No matter how much you've added to it. It still has 121k miles so you're going to take a loss on this car no matter what you're asking for because of the miles alone.

Went to look at a car we saw online. I planned on buying the car cash. The salesman was nice we went for a test drive and we liked it. The car was priced at $12,240. Told him I wanted to buy, i figured another $1,200 for tax’s he comes back with total of over $18,000! Told him I didn’t want anything there offering just the car for the price as advertised plus tax. The best the manager could do was 16,500. We walked right out. The wanted us to pay there $3,000 package for dings and dent protection and who knows what else. We couldn’t waive that add on. He showed me the disclaimer that the prices are not always accurate. I walked out wasted my time.

Salesman made many mistakes, allowed us to go on test drive alone without him which we thought was ok, but did not collect our insurance and do paperwork then lied and said he told us we could not take the car alone on the test drive. Sales manager Darwin Brown, was the icing on the cake. Cold demeanor, very short, did not want to negotiate after finding out we had our own financing. Couldn’t even make eye contact LOL. Pathetic. Do not go here.

Marisol was amazing to deal with! The entire sales staff and finance team made my purchase a very pleasant experience!

I normally don’t leave reviews, but my recent experience with Al Piemonte Chevrolet in Dundee, IL was so poor that I feel obligated to share, in hopes of sparing others the same frustration. It started with a simple online inquiry about a specific vehicle. I received an initial response from a representative named Sophia, but after that, communication abruptly stopped. By the end of the next day—with no further reply—I submitted a general inquiry to the sales team. That’s when I heard back from Manish. We exchanged a few emails, and I eventually made a fair offer on the vehicle. Manish replied, asking if I planned to finance, to which I responded that my offer was independent of financing. After that—radio silence. Multiple follow-ups to both Manish and Sophia were ignored. At that point, I assumed they just weren’t interested in doing business. (Pro tip: don’t ignore people trying to give you their hard-earned money.) About a week later, I noticed the same vehicle was still listed for sale. Still interested, I decided to try their “Buy Online” process to see if that would finally get someone’s attention. It worked—this time, I heard back from a sales manager named Darwin. To his credit, Darwin was responsive, and over the next day or so, we came to an agreement on purchasing the vehicle. I live in Wisconsin—about two hours away—so I planned to make the drive down that Saturday. Before making the trip, I wanted to double-check the final numbers. Unfortunately, Darwin was off that Friday. I called the dealership to speak with Sophia (who didn’t start until noon), and once again, communication dropped off during what should have been the final step. Eventually, I was passed along to another sales manager named Volkan Bulakbasi. By around 3pm, after several back-and-forths, we seemed to finally be on the same page. I had plans to drive down Saturday morning and complete the purchase. Then at 5pm Friday—just as I was finalizing everything—I received a call from Volkan stating that the vehicle had just been sold to someone else. His excuse? “First come, first served.” Never mind that I had gone through the GM credit checks, had a cashier’s check ready, had switched over my insurance, and we had a confirmed deal in place. To say I was shocked and angry would be an understatement. I sent an email to everyone involved, letting them know exactly how I felt about these shady practices. Then—about 45 minutes later—Volkan called me back, saying the other buyer “was no longer interested” and the car was now magically available again, but only if I put down earnest money immediately. I was already on my way back to cancel the cashier’s check. I told him, in no uncertain terms, that I no longer trusted the dealership or its practices. It felt like an underhanded tactic to either drive up the price or pressure me into a rushed, emotional decision. Whether the “other buyer” ever existed is anyone’s guess—but I wasn’t about to play games. To be fair, Darwin called me the next morning in an effort to salvage the situation. He offered some incentives and asked if I would reconsider. While I appreciated the gesture, it was too little, too late. The damage had already been done—my trust was gone. In the end, I found the exact same vehicle the following week at a local dealership and had a fantastic buying experience. No games, no pressure, no last-minute bait-and-switch. Bottom line: I would not recommend Al Piemonte Chevrolet in Dundee to anyone. The lack of communication, questionable tactics, and sheer disregard for a serious buyer's time and effort made this one of the worst dealership experiences I’ve ever had. Buyer beware.

Professional scammer. Women beware. 198 PER HOUR for diagnostic and provide ZERO paperwork on diagnostic.

Drove over an hour to see this car. Liked it and was ready to buy only to find out that that they would not sell it to me for the advertised price. Very shady and they did not care.