Bell Ford

My service advisor John Klapp is amazing very professional and honest the best Company Thank you

I just want to thank Bell Ford Phoenix Az for their great customer service which they have serviced my last three Ford vehicles. I’m really enjoying my new Ford F150 lariat!! Nadeem helped me find the exact truck I wanted for my specific news. Shout out going to Zac Big Earl and Kevin. What an awesome team I had the privilege of working with!!! When you have a team like I do with the Ford dealership, I will continue to purchase vehicles at Bell Ford Phoenix, Arizona. Thanks again for all you’ve done.

I recently purchased a 2021 GMC Terrain from Bell Ford. Earl Kester worked with me to find a great vehicle purchase, especially since I live in Tucson. I definitely recommend Earl Kester to find a deal that works for your vehicle needs.

The sales team was top notch as always! Collin Anderson is very knowledgeable and had our best interests in mind in helping us. Zach Ju is extremely respectful and kind in meeting all of our needs, his business ties with Ford credit and lending institutions is very strong and he strives to get you the best deal possible!! Go see them!

Had a fantastic experience. Great people. Explained things and very friendly. Check on use on how we like the bronco.

So easy ordered the car over the phone. It came in. I paid them and picked it up. Great service fair price. I really like working with that Doug Wise.

I arrived at Bell Ford intending to shop for a 2025 Bronco, but not buy unless the deal was great. It turned out that they had the exact bronco I wanted and was able to make a deal without hassle within 1 hour. The salesperson, Reece Berry was great- Knowledgeable but not high pressure. The paperwork experience was also fast and efficient.

We are now 7 purchases in with Bell Ford and their sales/finance team. We have been working with Collin and Zach with every purchase and their level of customer service has been beyond reproach. These two gentleman are very upfront with everything, and work with the us to come to a mutual agreement on any concessions needed from us and anything that is still due from them. Zach with finance has always made sure that we are aligned with our financial commitment for payments as well as discussing and adding service agreements for our vehicles to help us with peace of mind in maintaining our vehicles. We cannot be happier with our purchases and continued business with Bell Ford.

In short, Bell Ford’s service department has the WORST customer service I have ever experienced from a dealership. It’s that simple, but if you want more details about my experience, read on. I made an appointment for warranty work. After dropping off my vehicle, a technician did not look at it for 10 days, then it took another few days to order parts. The service advisor could not be reached for days and I was later told he was out ill. Apparently a customer’s vehicle does not get worked on if their service advisor is out of the office. They had my vehicle for over three weeks before I was told it was ready for me to pick up. They didn’t repair one particular issue, saying it was normal. (BTW, if your front wheel wells covers pull into your tires, that’s not normal.) They also did not fix a major leak caused by a rear window seal. In order to have the leak fixed, Bell Ford told me to call a glass company they partnered with to do the warranty work. When I called the glass company, they said they would be able to do the work the next day and it had to be done at the dealership because they needed parts from the dealership. They also said that Bell Ford never contacted them to fix my vehicle. I coordinated the glass company going to the dealership to work on my vehicle and the problem was fixed in about an hour. I later took my vehicle to Sanderson Ford and showed them the wheel well covers. The advisor acknowledged the issue was not right and they fixed the problem. My vehicle was ready for me to pick up the next business day. I’ll definitely drive an extra half hour to a dealership that takes care of their customers. You couldn’t pay me to go back to Bell Ford.

Kevin in Sales and Zach in Finance we great to work with. They made my. purchase simple and easy. I went to Peoria Ford and they were horrible in sales to work with. Their service department was never an issue.