Reviews
Collin was well informed on the vehicle and communication
Collin was well informed on the vehicle and communication was excellent. Worked well over the phone and was patient with my decision.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had a great experience working with Joey Gromley.
I had a great experience working with Joey Gromley. He helped me find and purchase the truck I wanted without ever being pushy or making me feel pressured. Joey took the time to actually listen to my needs, answer my questions, and make sure I was comfortable with my decision. It’s refreshing to work with someone who genuinely cares about helping you find the right vehicle rather than just making a sale. I really appreciate Joey’s honesty, patience, and professionalism. I would definitely recommend him to anyone looking for a new truck and a great buying experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience working with Joey Gromley.
I had a great experience working with Joey Gromley. He helped me find and purchase the truck I wanted without ever being pushy or making me feel pressured. Joey took the time to actually listen to my needs, answer my questions, and make sure I was comfortable with my decision. It’s refreshing to work with someone who genuinely cares about helping you find the right vehicle rather than just making a sale. I really appreciate Joey’s honesty, patience, and professionalism. I would definitely recommend him to anyone looking for a new truck and a great buying experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Cherri, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always professional, courteous, and doing their best to
Always professional, courteous, and doing their best to make sure customers are completely satisfied with their customer service. I especially appreciate their pick-up and return service so that I don't need to sit in the waiting room.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great people no rush.
Great people no rush. Will use their service for both of my fords. My F 150 and the new Expedition
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great service, dropped off car early with no problems and
Great service, dropped off car early with no problems and got it back early. Kept me informed on progress and I liked the video link to watch mechanic working on car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.
Not happy with this last service on my 2021 Bronco.
Not happy with this last service on my 2021 Bronco. Went in for an oil change, just had brand new tires put on so rotation was not needed. Also, when we dropped off vehicle the 5th tire was not rotated, wasn't offered or anything. I realize its a $20.00 up service, but it should not be since the owners manual recommends it. Also when I went to pick up vehicle the owners book folder was on passenger seat, the locking lug nut key was nowhere to be found, they had to go ask the tech where it was. And alot of items from glove box on floor. I put the locking lug nut in the drink holder in the first place & every other tech puts it back in same location afterwards. Husband also requested a call back on his 2022 Broncos window alignment & has not YET been called. He has had his in at least a dozen times for the drivers side window being out of alignment, the actuator needs to be replaced but all the service people seem to think just bringing it in on a workday will fix it. We work Monday through Friday so this is not an option. On my vehicle, we dropped off at 7am which was our appointment time, No service advisor actually helped, just said they'll take it back.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Best car purchasing experience!
Best car purchasing experience! Shandeya Parkhurst was excellent! She answered all my questions I had on a specific car, made a video of it for me and her attention to details was amazing! Matt her manager was a pro as well and the whole experience was smooth and professional and friendly. Joshua in financing was helpful and very prompt as to not waste time. I would highly recommend this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
My Service Agent, John Klapp is awesome in customer
My Service Agent, John Klapp is awesome in customer service, even though the service technician could not identify the issue, John kept me to update and in the loop. John is a ROCK star!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
John kept me informed on the progress of my truck.
John kept me informed on the progress of my truck. This is my 4th Truck, Bell Ford is a Fantastic Dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!