AutoNation Nissan Tempe

Service department is grossly understaffed. Day started off poorly, needed to wait nearly 30 minutes just to complete check on for drop off. Dropped car off at 8am requesting advisor to reach out with any service recommendations beyond oil change. At 3:30pm had still not heard anything and tried to reach someone at the dealership. Phone calls either looped through automated system and hung up. Was able to reach somebody from sales on the phone who just transferred me to voicemail or back to the automated phone system. Tried to contact someone through chat on the website, not available for service. Tried chatting with someone from sales to get through, several people ended my chat without resolution. At 4:45 I finally received a call from the service advisor indicating that the car was ready for pickup. What? I had requested a call to discuss any additional services that may be needed. Picked up my vehicle shortly after 5pm and found that the rear window had been left down when it went through the car wash. Back seat was soaked!

Service advisor explained what all was part of required service and they completed all work as outlined.

Great service and friendly staff. Sometimes hard to get through and schedule appointments. Thank you

My husband was at the dealership for 3hrs. They didn’t let us know that only one tech guy showed up for work. Until he was there for 3hrs. (Poor dude that was there alone needs a raise) I wish they would have called us and we wouldn’t have wasted our time. It became closer to 4hrs and our car still wasn’t ready for the oil change. Our appointment was at 9am, so our oil change never happened.

Good experience here, smooth and plenty of communication that kept me informed and at ease!

Everyone we met at Tempe Nissan was very kind and pleasant to work with. From your Sales Manager to our car sales man and rest of your personal! They made us feel at home by asking us if we were okay while waiting and by offering bottle of water…I would recommend my family and friends…Great Team 👍🤩

Great customer service always willing to take the time to explain all the questions I have regarding my vehicle. They make it very easy to get my needs taken care of

Love Tempe Nissan! Bought my 22 Rogue here and just had my first experience in service and it was great!

Jack helped us find the car we were looking for and the car buying experience was very pleasant.

Jack was super helpful and friendly right off the bat! Cut to the chase, got us a great deal. No gimmick, no games and very direct in a positive way. Would highly recommend! :)