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AutoNation Nissan Tempe

(1,280 reviews)
Visit AutoNation Nissan Tempe
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–6:00pm
New (888) 265-9832 (888) 265-9832
Used (877) 736-8147 (877) 736-8147
Service (866) 415-4861 (866) 415-4861

Reviews

(1,280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Nissan Tempe from DealerRater.

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My wife and I had a great experience.

My wife and I had a great experience. Wesley and the rest of the team was great. Wesley worked very hard on our deal. We appreciate all he did for us to get into the vehicle we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

It took them 3 hours to change my oil.

It took them 3 hours to change my oil. Ridiculous! What a waste of my time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Suze, thank you for taking the time to leave us feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

I've been taking my car here for the past few years for

I've been taking my car here for the past few years for servicing and checkups and I have always had outstanding service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Chelsea, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

The dealership and employees seem fine, but it shouldn't

The dealership and employees seem fine, but it shouldn't take an hour to get a ride from their complimentary shuttle service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are deeply disappointed by your experience at AutoNation Nissan Tempe. If you'd like, please contact our General Manager at (480) 630-2829. We'd appreciate the chance to make your experience a positive one.

Great service!

Great service! Everyone is helpful and friendly. They are accurate with times and always communicate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Peggygisel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Left grease prints all over the car outside and inside I

Left grease prints all over the car outside and inside I was already late to call menager to see it.Have pictures ! Over 2 hours for oil change with appointment!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are deeply disappointed by your experience at AutoNation Nissan Tempe. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2829 to discuss what we can do to help.

I've been taking my cars to this dealership for years.

I've been taking my cars to this dealership for years. The last few years the service department has been terrible. I has my appointment scheduled 7-12-22 at 12:30 and took them almost 2 hours abd 45 minutes. Why have an appointment and the oil change (only) take so long. My device advisor Dainel was apologetic but said nothing he can do to speed up process. I may start taking my car to a different place to get service. Who ever is running this department needs lots of work to do!!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate you taking the time to respond. The staff at AutoNation Nissan Tempe take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (480) 630-2829 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Fantastic Experience!!

I decided to trade in my 300 in the hopes of getting reliable little SUV. Originally I had gone to a sister dealership to look at the Kona but they could not get me into one in my price range. Not even a used one with 35K miles. Disappointed I left. I was ready to thrown in the towel with purchasing a vehicle but on a whim I messaged AutoNation Nissan Tempe to see if they could match me with something similar to the Kona AND stay in my very firm budget. Was contacted by Wesley nearly right away and he was very confident that they could! Not only did AutoNation Nissan Tempe work there magic and kept me as close to my budget as possible without demanding money down but they treated me like family. I never felt embarrassed about not having perfect credit or several grand free to throw around. Wesley was able to secure a BRAND NEW 2022 Kicks for me for less than the sister company was trying to get me into a used 2018 Kona at the same price point. Wesley McIver is an outstanding sales member that didn't just brush me off onto someone else or disappear once the papers were signed, he has kept in touch even weeks later to ensure I was still thrilled with my Kicks! I am and I can't wait to send people his way to get their own great deal on their new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Julisa, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

The employee Ivan was super helpful in resolving my

The employee Ivan was super helpful in resolving my issues with my car. The previous Nissan in Mesa said my car was ok and that nothing needed changing and then a few weeks later my car wouldn’t start anymore. The employee went above and beyond to help change the battery and make sure everything else was running smoothly. 10/10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Every time I take my car in for service at Autonation

Every time I take my car in for service at Autonation Nissan the customer service is excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Chino, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!