Camelback Subaru

Bad experience. Agents are highly inexperienced. We're leasing the vehicle for the first time, and wanted to know how the monthly payment is calculated and how the initial money down would be counted towards the principal. They kept most information undercovers until the final signatures with the finance consultant who is a Mr. Know-it-all. Twisted our arm to buy the warranty...the usual scare tactics. We showed TrueCar quote and they agreed to match initially, but when were signing the kept the same original amount...overall really bad experience. Go some place else.

Megan's personal style put me at ease while looking at and driving my new used Outback. We learned the answers to some specific questions together ... or maybe she made it seem that way by conversing rather than trying to show off her knowledge. An altogether enjoyable experience with the Star of the Week. Keep collecting those stars, Megan!

Gabe took great effort to help us find the right car for a great price. He is knowledgeable about the car and understood our needs. We are very satisfied with the experience and recommend the dealer to anyone who wants a Subaru.

Did great, car price and service all perfect. Would buy anther very from Kris. We asked to get done fast and he made it happen

Kaden was incredibly knowledgeable about the Subaru Forester which helped us determine whether or not it was the right vehicle for our family. Tu was very helpful in handling the financing and wasn't pushy in any way. We found this dealership to be professional to work with overall and won't hesitate to return for service. Thank you!

I purchased the exact model, equipment package and color that I wanted. Everyone that I talked to at the dealer was very friendly and helpful. My sales man, Kris Patel was the nicest person and very helpful and full of good information. I would recommend Kris and Camelback Subaru to everyone.

My wife spoke to Airius McClellen over the phone and via email about purchasing a 2019 Subaru Forester. My wife made it clear to both Van and Airius that she had a car to trade-in. She was also very clear when she stated that the condition of trade in wasn't the best and she even gave Van the car's VIN number. Van confirmed that he understood that the car we were trading in wasn't in the best condition after he read the Carfax report but said it was no problem. My wife then informed Airius that we were buying the car cash and asked if they would take $25,000 otd for the Forester. Airius told my wife that with the trade-in he would help her work something out to get that exact price ($25,000), but only if we came into the dealer to speak to him. My wife made it clear via email, that we did not want to waste our time coming in if it was going to be more than that price. Airius told her he would have her trade-in evaluated and that he would push for the highest amount for the trade. We visited the dealership on 8/11/19 for our appointment at 4:30 pm. When we arrived Airius was with other customers, so another sales associate took us on a test drive of the Forester he was nice and took the time to explain everything about the Forester. When we returned we had the displeasure of meeting Van Leser. He came to the cubical we were at and show us a price sheet that said the best they could do was $25,900. My wife told him that we had a car tot trade-in and asked what had happened with that? He also told my wife that she hadn't been honest with him about the condition the trade-in was in. This is after the fact that she had given him the vehicle's VIN number and he had seen the car's Carfax report. Essentially he called my wife a lair in front of me and other customers. Van tried to embarrass and shame my wife and act as if she had no honor or dignity. This is not the way you treat a lady or two customers who came in to buy a car. Van and Airius made promises they didn't intend to keep after the fact that they confirmed with us that there would be no issues. When we got up to walk out, Van,--in a condescending tone--asked if we were going to walk away over a couple of hundred dollars? My wife made it clear that it was $1000 dollars, we then left. By the way, we had an appointment with Airius and we never got to meet him because he was wasn't available even though we had an appointment. Prior to this awful experience, your manager Derrek Kroll was berating an elderly couple in the cubical behind us. He spoke in a very disrespectful manner to the couple in front of a sales rep who was working with them. The first thought that came to me was to never send my parents here. We didn't understand what was taking place, but it made for a very uncomfortable situation for us and the other customers that were there and saw what was going on. The sales rep had to excuse himself to the couple and I heard him say that he had never experienced this before and that he was very sorry. It seems as though Camelback Subaru has a lot of people that should not be facing customers. It has people who make false promises just to get people to come in the door. It has people like Van, who has no social etiquette and behave in a manner that leaves a lot to be desired. I will also be sending a copy of this complaint to Subaru Corporate about our experience because what your dealer is doing is tarnishing a good brand with very poor service.

The sales team were very professional and worked together to get us a great deal on my dream car. They were great with communicating and gave us frequent updates on when my car would be available. We are delighted to be part of the Subaru family and look forward to working with them going forward!

All the staff at Camelback Subaru were so friendly and nice. They definitely make my first car buying experience less stressful. Dennis showed me the car originally for my first test drive and did great! When I returned the next day Gabe Hale was my sales rep who did an excellent job going over every little detail of how the Subaru Crosstrek works. Van Leser was able to get me a better APR than Desert Schools which made it able for me to afford the car! And thanks for Steven Porter for talking me through the GAP insurance. When I returned to have a bumper protector added on, the manager (Darrek Kroll) went out of his way to come congratulate on my new car. Great team!

I knew exactly what I wanted and that’s what I was shown. No one tried to up-sale me or pressure me to add on this or that package. I love my new Subaru Ascent and am very happy with the process of purchase from Camelback Subaru. Kayden was a friendly and helpful sales associate.