Reviews
BMW Dealer
We were very satisfied with the help and attention from Keith Darden at Chapman BMW Chandler. He quickly helped find and delivered the BMW that we wanted without a lot of effort. Keith was great to deal with and I would recommend anyone who wants a great new or used BMW to see him at Chapman Chandler BMW.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Dpw001, for your purchase and review. We are so happy to hear that you had a good experience working with Keith and Austin. Please let us know if there is anything else we can do for you. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202
WARRANTY/RECALL ISSUES AND OIL CHANGED AND SERVICE
Vince Adams and the entire Chapman Service Team always takes great care of us and our car. I came in for a recall fix and also asked them if they could do an oil change and check into a couple of issues inside the car that I thought should be covered under warranty. Vince got everything done for me in a little over two hours and detailed the car as well. I am very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Barry V. Thank you for your review. We are very glad to hear that you have been so happy with your service visits. We know how valuable your time is and don't ever want to waste it. Please let us know if there is anything else we can do for you. Shane O’Hanrahan - General Manager Chapman BMW Chandler 480-344-4202
Damage
The first time I went because my sunroof imploded I was told it was rock damage and I was liable. After calling HQ they said they would replace it free of charge. While replacing the sunroof they broke both visors and chipped the cluster. They replaced the visors but didn't report the chip in the cluster. At my next oil change I asked them to look at cluster. They agreed it was chipped but that it was my fault. They said it was caused by a tool or something like that in order to cause the chip in the glass. Do they think I drive around with tools in my hand? I don't have anything in my vehicle that would do that. So the techs used tools to replace my sunroof but I'M the one who caused the damage? C'mon guys.....
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Speakup, Thank you for visiting Chapman BMW Chandler, and for your review. We are sorry that you are frustrated with the events that occurred and hope you appreciate our concern about the series of events, as well. When you first arrived with damage to your sunroof, we explained there is no defective glass or anything with the sunroof mechanism that would have caused that damage, so we surmised that it could be rock damage. Even though we are not liable for damages such as this, we replaced your sunroof so that you did not have to make an insurance claim or even pay for the replacement. When you returned 8 months later, you claimed that we damaged your navigation screen. While we understand your frustration, this damage was very significant, the kind of damage that if it happened during the replacement of your sunroof would have been noticed immediately. Again, we are truly sorry for your trouble but we hope that you can agree that our original gesture to replace your sunroof at no cost to you means that we do care about you as a customer. We hope this clears up the confusion. Shane O’Hanrahan | General Manager Chapman BMW Chandler | 480-344-4202
The replacing of the sunroof was not a "kind gesture". There are many reports about the sunroofs in your vehicles imploding. Mine was not the one time occurrence. And the damage to the navigation screen was not "significant" as you claim. It was a tiny chip that was noticed until a car cleaning company got in to clean it and brought it to my attention. I did not bring it in right away to the dealership because it was so minimal and everything still worked. I pointed it out when I brought it in and was told that a "tool" would have caused that. Again, the only tools used in my vehicle were at the time of the sunroof replacement. And during that time both visors were broken as well. Those were replaced. But not the navigation screen. I figured the visors were inexpensive items to fix.... But the screen is not. So blame the customer and have them pay.... Because you I drive with tools in my hand all the time. Seriously?!?!?
Second time a charm
This is the second time I used this dealer for warranty work. The first time the at Chapman I had an A/C noise problem that my Palm Springs did not solve after reporting the problem several times. The service adviser assigned to me said I needed to go back to Palm Springs, but I now live hear. Called BMW/USA customer service, they were really surprised since it should have been solved. This time the service adviser Mike Reeves was excellent. Warranty work for a different reason. I also investigated purchasing another car and met with Timothy Smith. He is great to work with, very calm and listens to your needs. For these two reasons I will try this dealer again, since I own several BMWs.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John Pedersen, Thank you for your review and for giving Chapman BMW Chandler another chance. We are very happy to know that you had a good experience. We look forward to working with you in the future and giving you the same good experience that we strive to provide all of our clients. Shane O’Hanrahan | General Manager Chapman BMW Chandler | 480-344-4202
It is the best service!
I have worked with Kris Mason for two years and he is the best. He answers my many questions and remembers previous conversations. He gets me in and out really fast.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Luvmyfamily2002, Thank you for your review. We appreciate your business over the last two years and are happy to know that Kris Mason is able to provide such good service. We want all of our customers to feel like family and happy to visit Chapman BMW Chandler for all of their service and sales needs. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202
Beat all expectations!
As a investor in owner of American based companies. One who has been critical of foreign competition whom anyone whom knows me will testify ... Well I bought a late model Bmw to new to believe that some wear on the steering wheel should it be happening. I only got a Bmw because I wanted a electric car and felt the i3 posed a perfect valuation for running around . All this to say I was blown away they fixed everything I requested under warranty got me a new Bmw loaner post haste to which I went to s local breakfast and wasn’t finished when they called to say everything except needed to ordering the steering wheel. Which they received the next day and installed . When I returned they had my loaner waiting and I literally wasn’t there 2 min to drop off and drive away on s loaner . What can I say !?!? I never felt so moved to review anyone especially a company whom is competition to the ones I invested in . They exceeded my every imaginable expectation !!! And believe me I NEVER believed I would be saying this !👍😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for your review and purchase. We know how concerning it can be to need any service on your vehicle but here at Chapman BMW Chandler, we want to do everything in our power to make the process as easy for our customers as possible. If there is anything else we can do for you please do not hesitate to reach out. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202
Friendly staff and helpful.
Since I got my car about a year ago I have been assigned to Jacob Malburg Service Advisor. Jacob is extremely helpful, knowledgeable, very polite and always friendly! He is the example of a great customer service and beyond. Jacob should be recognized for that! In my humble opinion Jacob deserves great pay. We need people like him to do business and buy BMW products. Thank you 😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much, Renata for your review and kind words. We are very happy that Jacob is able to give you such excellent service when you visit. It is our goal and expectation that all of our clients have the best possible experience every time they visit. Please let us know if there is anything else we can do for you. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202
EXCELLENT SERVICE CENTER
Tony DiSalvo was my service advisor. He had outstanding customer service and really made me feel like family. They had me in and out fast even though it was busy! I have had great experiences at both Chapman BMW locations!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Dkev for your review. We are very happy to hear that you had a good experience during your visit to Chapman BMW Chandler and that Tony was able to give you such good customer service. It is our goal that all of our customers are treated like family and that we are as efficient yet thorough as possible during your service visit. Please let us know if there is anything else we can do for you. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202
Policy Change without Notice
I was disappointed to learn that the policy regarding loaner vehicles had changed. When I purchased my 2017 vehicle, I specifically asked and was assured that loaner cars would be available whenever you brought your car in for any type of service. We are a one-car family. Our prior dealership offered such that service. And if I had been told differently I would have considered other options. After only a year, the policy has changed and loaners are no longer available for warranty work.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
sherman - Thank you for your review. We always do our best to ensure we work as efficiently as possible and that you are as comfortable as possible during the time of your service. Services that take 1 hour or less, we would ask that the client wait for the service to be completed. If the service is not completely done in an hour, we will give you the service for free. We also want you to know what we are always willing to work with you and if a loaner car is needed and one is available, we will be more than happy to arrange for you to have a loaner car. Please let us know if there is anything else we can do for you. Tiffany Buitrago Customer Advocate Direct: 480-344-4226 Email: Tiffany@ChapmanBMW.com
100% Improvement
Had a very poor experience last time so much so we bought another car elsewhere as well as ove for our daughter elsewhere. Our hService Advisor Andrew made sure we received A#1 service and customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pajeb, We are very sorry to hear that you didn't have the best possible experience previously. We are, however, very happy to hear that Andrew was able to give you such good customer service during your last visit to Chapman BMW Chandler. We hope that we were able to earn back your trust and look forward to working with you again in the future. -Shane O'Hanrahan | General Manager