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INFINITI of Scottsdale

(741 reviews)
Visit INFINITI of Scottsdale
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (480) 389-2396 (480) 389-2396
Used (480) 389-2402 (480) 389-2402
Service (480) 389-3463 (480) 389-3463

Reviews

(741 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Scottsdale from DealerRater.

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Jasmine (salesperson) and Danielle (doctor of finance)

Jasmine (salesperson) and Danielle (doctor of finance) we’re awesome. Professional and competent. They were extraordinarily helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review!

Recommend Infiniti of Scottsdale!

We live in Las Vegas and purchased a used 2019 Q70 Infiniti over the internet from Infiniti of Scottsdale. We dealt with James Bakalar and what a smooth transaction from beginning to end. They handled the transport and had the car delivered to us immediately. We couldn't be more happy with the car and it was a pleasure dealing with everyone at the dealership. I have to say they are really a class act and great customer service!! We would recommend them for anyone that is looking for a new or used car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

We live in Las Vegas and purchased a used 2019 Q70

We live in Las Vegas and purchased a used 2019 Q70 Infiniti over the internet from Infiniti of Scottsdale. We dealt with James Bakalar and what a smooth transaction from beginning to end. They handled the transport and had the car delivered to us immediately. We couldn't be more happy with the car and it was a pleasure dealing with everyone at the dealership. I have to say they are really a class act and great customer service!! We would recommend them for anyone that is looking for a new or used car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Brian, our reputation is one of our top priorities. Your positive review is what we are always striving for!

Not the same dealership anymore, no loylaty programs for

Not the same dealership anymore, no loylaty programs for long term customer buying a $45,000 vehicle off lease. A new customer is treated like royalty, but someone buying their 9th Infiniti is just a number on a sales ledger

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry you had an experience that wasn't worthy of 5 stars. Please contact William Munz, our Executive Manager, at 480-718-3835 to discuss your situation further.

Clean, courteous and efficient dealership. Staff was...

Clean, courteous and efficient dealership. Staff was friendly and helpful. Full service was not available because of the weekend day but the tech service will follow up

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

Alfonso was very thorough and helped make our first...

Alfonso was very thorough and helped make our first buying experience with him fun and exciting. We recommend him for his ease and attentiveness which made buying a car easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

Great Customer service and assistance.... The sale...

Great Customer service and assistance.... The sale person and all of the staff treated me with respect and dignity...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you from all of us here at INFINITI of Scottsdale!

Great over the top 5 Star service from Scottsdale...

Great over the top 5 Star service from Scottsdale Infinity. Alfonso in sales and Bill, GM. were absolutely great to work with. I was impressed and felt comfortable in the dedication, professionalism and loyalty they both have for their customers. Alfonso was very attentive, personable and went over and beyond to make sure I had the right fit for a car that my husband surprised me with. In all the years of car buying have my husband and I been treated so well. The staff at Scottsdale Infinity was also so professional and welcoming. I would challenge others to experience 5 Star service from this dealership. Would definitely recommend this dealership to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

Why would you go anywhere else?

So glad I purchased from this Infiniti Dealer, go out of their way to make you feel welcome from the time you enter the Dealership until you leave. I strongly recommend you come take a look.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

Great customer service and experience. We will definitely...

Great customer service and experience. We will definitely go back to purchase again. They had the exact car and price we were looking for

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.