Reviews
false advertising
false advertising at its finest. if you list a truck for sale complete with pictures, when you get to the dealer you should expect to pay that amount for the truck plus tax title license fee and a document fee. this particular dealer does a very good job of false advertising. i was looking at their website and found a truck i wanted to go look at. the pictures of the truck were very nice. the price was fair. they had the price listed for the truck as 48500 and had a complete rundown of the truck as well as many associated pictures. when i got my entire family ready to go to the dealer to look at and test drive the truck i was in for a giant shock when they said this particular truck had a dealer addendum of $23000. thats right they wanted what they had the truck advertised for $48500 plus an additional $23000 bringing the total for the truck up to $71000 plus tax title license and doc fee (plus what ever other additions they can make up we didn't get that far) needless to say i will never buy a toyota from them and nor will any of my family. BUYER BEWARE
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Larry Miller Toyota Service Dept.
My service tech was superb! Very polite, listened to my needs and exceeded my expectations.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your review Bob! I'm so happy to hear that your service tech was awesome! Jay Carley, General Manager
Everything was great
Happy with the truck. Just doing this for a free tank of gas and so the sales guy I worked with gets paid. Extra words
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your review! I'm so happy to hear that you love your truck. Jay Carley, General Manager
2010 Corolla 100,000 mile Service
Had 2010 Corolla serviced on 12/26. Rick and team were outstanding as always. Great service department
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your review Richard! I'm so happy to hear that you were treated so well by Rick and the team! I will pass along your kind words. Jay Carley, General Manager
return lease
We where told by a Tanya to be at the dealership by 5 pm to turn in our lease car we arrives at 3 and was told she was gone and they where closed. granted it is christmas eve but I didn't make the appointment. don't like LIARS
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm sorry to hear you were disappointed. Please feel free to reach out to me if you would like to discuss your experience further. 623-876-3400. Irina Krasnova, Customer Retention Manager
Routine Oil Change
I was on a tight time table. I asked that the work be done in no longer than an hour and 15 minutes. They did it in 50 minutes! Everything was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for reaching out and letting us know how we did! I am so happy we were able to complete your service quickly and efficiently! Jay Carley, General Manager
Ahmed was fabulous...
Ahmed was very professional, knowledgeable, friendly and courteous. Very enjoyable to work with him. Thank you very much, Ahmed, for the fabulous experience! Merry Christmas!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review Shelly! I am so happy to hear that you were happy with Ahmed and your visit! Jay Carley, General Manager
Amazed!
We had brought our car for a service check and were leaving the center when we were stopped by salesmen and given an offer to buy a new car. We couldn't resist listening. even though we had no intention of buying a new car. After several offers, we were offered the one we couldn't refuse. Bought a fantastic vehicle for a fantastic offer! The only drawback we experienced was the several episodes of waiting. 2nd Rav 4 we bought at Larry Miller and love them both! Great dealership and salespeople!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for your review Joyce! I am so pleased to hear that you were happy with your experience in our dealership! I hope that we will see you again soon! Jay Carley, General Manager
Unexpectedly good day
Due to a traumatic life event, I was in a very difficult situation needing to get rid of an SUV too big and expensive for me. The salesman and manager were concerned that if I just turned it in I would lose too much money since I had just purchased the vehicle 3 months ago . They worked hard to find something I would enjoy driving in that was more my size and budget and helped me trade in my SUV and used beetle. They took me on 2 test drives to make sure I was happy. It was an unexpectedly pleasant day .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review! I am so pleased to hear that we were able to get you into a car that you like! Jay Carley, General Manager
Salesman Tim was excellent -
Our sales rep was very attentive, but not pushy, which we appreciate. There was a very long wait for financing- over and hour and half. But once we got in there Donnovan was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review Chris! I am so happy to hear that you had a great sales rep! Jay Carley, General Manager
