Reviews
New tires and oil change.
Great service. Dean is a good advisor! We had our car aligned, new tires and an oil change. Also new windshield wipers. We were very pleased with the service. We like the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am so happy to hear that you were impressed with Dean! I will make sure he hears about your kind review. I hope that you will come see us for your service appointments again! Jay Carley, General Manager.
costumer service
I Love the people at your dealership,they are friendly ,curtious , and very caring about there costumers. I Love Larry Miller Toyota Thank you so much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your kind words Patrick! I am so happy to hear that you have been treated with courtesy and care! Jay Carley, General Manager.
Larry Miller Toyota
Good customer service, both sales and service dept.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for your review Mike! I am so happy that you have been treated so well! We hope to see you again! Jay Carley, General Manager.
Margie Martinez Sienna 2008
I wish they would have told me that I needed to change the filters. I would have done them. They told me when the car was finished. I hope they ask me next time and don't say on the paper that I said no. That was the only thing I didn't like. I have been with you guys for years and I think is respect. Thanks anyway.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your feedback Dean! I will make sure the service crew hears about your suggestions. We always appreciate hearing how we can improve from our customers. Jay Carley, General Manager
Routine check up
Visit to the service department was easy, fast and efficient. I arrived early and was taken immediately and the car was returned within an hour. Waiting area is warm and inviting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your review! I am so happy to hear that your service went well. I hope you will continue to think of us when your car needs a service appointment! Jay Carley, General Manager
First service, not good
I have concerns of if my oil was even change period. There is absolutely no evidence of my skid plate even being removed to access the oil filter and no markings on the oil filter housing. If it was removed, there would be some sort of finger print, wrench or tool mark indicating it was removed. This skid plate is large and would be almost impossible to remove without leaving some sort of mark on it or disturbing the dirt and dust on the plate itself. Had to laugh also when my vehicle was pulled up to the service delivery area and Amanda stated they topped off all the fluids, rotated my tires and filled my windshield washer bottle. My windshield wipers and washer fluid has never even been used yet and I would hope at 1800 miles my vehicle would be full on the fluids from the factory.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for reaching out to us Shannon! We can easily explain why it looks like your oil wasn't changed, because your 5,000 mile service doesn't require an oil change. Because your vehicle uses synthetic oil it only requires an oil change every 10,000 miles. Your 5,000 mile service included a tire rotation, topping off of any fluids that were low, and resetting the maintenance light. I hope you find this helpful! Please feel free to reach out to me if you would like to go over this further or have any questions! Thank you. Rick Depke, Service Director - 623-876-3536
Maintenance Light
The maintenance light came on in the car. I stopped by the Toyota dealership to have it turned off. Dean my service person checked my records and the car was due for an oil change to my surprise. Time had gone by fast. He scheduled me the very next day to bring car in for the oil change and tire rotation. Very prompt service, didn't have to wait long. The waiting area has plenty food and TV's to pass the time. Excellent follow up for service that time had gotten away from me. Bonnie Harrison
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your review! I am so happy to hear that you were treated well, and that Dean took great car of you and your car! I will make sure to pass along your kind review! Jay Carley, General Manager
Honest and easy to understand
I go to Rick Emerson; he prioritizes the items that needs fixing and explains how serious each one is . I feel I can trust what he say.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for letting us know that you have been happy with your service appointments! I am happy to hear that you have been treated with courtesy and professionalism! I will pass along your kind words to Rick and the rest of the crew. Jay Carley, General Manager
Great Service
Rick always keeps me in the loop and prioritizes the work that needs to be done. He also gives me a heads up on current deals that may apply to the service I need. Keep up the great work Rick!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your review! I am so happy to hear that you were impressed with Rick. He is definitely a credit to our dealership! I will make sure he hears about your kind review! Jay Carley, General Manager
Car purchase
I needed a newer car and I started the process online and was contacted immediately. That evening I went in and that evening I drove home with a newer car with low miles and a great payment!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your review Richard! I am so happy to hear that you were well taken care of! I hope you love your new car! Jay Carley, General Manager
