Reviews
They were so helpful. I noticed a scratch on the car...
They were so helpful. I noticed a scratch on the car after I left the lot and when I called them the next day they scheduled a appointment for me right away to fix it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your review! It's fantastic to hear that you're pleased with our customer service. We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Brandon Warrick was so helpful again. I decided to...
Brandon Warrick was so helpful again. I decided to purchase my car that I had been leasing and Brandon was so supportive and made the process so easy. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that Brandon was able to assist you with the purchase of your lease. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Being an older & single woman, Brandon made the process of buying my car so relaxing & pleasurable. I just can't say enough about The Henry Brown family. It's a convenient location for me and I will still have Scott Usher as my service person, so I just couldn't be any more happy.
Rigo did a great job in helping us find the truck that we...
Rigo did a great job in helping us find the truck that we wanted. He made the process easy and I would highly recommend Rigo to others. Great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Henry Brown Buick GMC, your feedback and five-star rating mean a lot to us. We're glad Rigo was able to help, and we hope to see you again! Congratulations on your new truck, Mary! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
A Satisfied Customer
Service is always quick and efficient. Heidi makes sure I get only the service I need at this time. She really watches out for the customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words for our service department, John! We look forward to sharing your compliments with Heidi! Please don't hesitate to let us know if we can be of further assistance. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Working again with Tim Bryant has been a pleasure. Being...
Working again with Tim Bryant has been a pleasure. Being able to tell Tim what I wanted and he was able to find the vehicle I wanted, even if it was not onsite. Tim was quick and efficiently with all the paperwork needed and was able to get me to the Finance Department who continued the quality and efficient service. This is why I have purchased four vehicles from Henry Brown and a total of six vehicles from Tim in the last 20 years. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, it's great to hear that Tim and the team have delivered consistently outstanding customer service over the years! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC, we hope you are enjoying your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Dwayne is a rock star. I went into the dealership and I...
Dwayne is a rock star. I went into the dealership and I hoped to dislike him and the car but I fell in love with both. Dwayne made the buying process easy and it was actually fun. He is a no BS kind of guy and you can tell that right of the bat. He seems to have a great rapport with his coworkers and he got me a great deal. I would recommend him to anyone looking to buy a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Henry Brown Buick GMC, it's great to hear that Dwayne provided such a pleasant, stress-free experience! Congrats on your new purchase, and please let us know if we can be of any more assistance. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Rick was great. He was friendly & knowledgeable - not at...
Rick was great. He was friendly & knowledgeable - not at all pushy. Asked questions to help me narrow down what I truly wanted and needed in a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Linda, it's fantastic to hear that Rick provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
There was never any high pressure sales form Butch. He...
There was never any high pressure sales form Butch. He pre-qualified you by asking how much you wanted to spend and what type vehicle you wanted. He took the time to go over all of the features the vehicle had. There was a lot to remember, so Butch reminded us he was only a phone call away. Top notch service from a top notch guy! I will definitely be back for my next purchase. Next was finance there was never any high pressure sales for extended warranty. I felt the whole experience was great. It took less than an hour to do the paperwork.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. Butch, Joe, and our team work hard to make sure our guests have an exceptional experience. We appreciate feedback like yours "Top notch service from a top notch guy I will definitely be back for my next purchase". We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
The salesman and sales manager were the best, we...
The salesman and sales manager were the best, we appreciate your hard work and dedication to providing a great GMC truck. You now have a loyal customer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We hope you'll continue to enjoy your new truck! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
This purchase by far was the best experience I have ever...
This purchase by far was the best experience I have ever had at a dealership, Rick was professional yet fun to work with, almost painless.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Henry Brown Buick GMC! Congrats on your new purchase, and let us know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!