Yates Buick GMC

My son and I went to Yates this morning to possibly look into the possibility of a car. The salesmen Chris and Ramon’s were very helpful and informative on helping him out. After 4 hours and plenty of talk between us all my son drove out with a beautiful pickup that he wanted and with a great trade in. Thank you Yates for all the help and service you gave my son Chris he is so happy as well as his family, we highly recommend your dealership.

The absolute worst quick lube service ever!! After waiting 2 hrs i found my Pickup in the same spot i left it in with the windows down and no service done. The staff was like DEI hires. Don't waste your time with this joke of a dealership. When you need service DO NOT go here!! I wanted to talk to the manager and was told no that the service adviser was in charge of me and I could not talk to the Dealership Manager. Imagine that, the Patients run this Asylum. When you buy the top of the line Pickup you expect at least decent customer service. NEVER AGAIN. I hope the management takes this seriously.

Traded my 2018 hyundai elantra for a new car. Was offered 3000 they said that was fair market and couldn't offer anymore and then turned around 2 days later and put it on the market for 9900 and sold it 1 week later. Never responded to my review to the dealership where they say they respond to all reviews. What a bunch os @&×!. Never will buy from Yates Buick again

Marco is a great salesman. He’s very knowledgeable and answered all of our questions and worked to get us the best deal.

We purchased a used vehible from Yates a few weeks ago. We realized that the horn was not working so called to bring it back in. It was still under warranty, but they had us take it to a different dealership for the service. They provided no loaner car and had the vehicle for over 10 days. We could not get any communication back from Yates and the other dealership could not get a hold of Yates either. We ended up paying for the repair because we were out of a vehicle for so long. The repair was over $300. We have tried to reach out to our salesman, service department, and supervisors without even a return call back. The other dealership that completed the repair has had the same issue in regard to communication. This is the second vehicle that we have purchased from Yates, but will not complete another transaction with them. This dealership is not trustworthy and we would NOT recommend purchasing from them.

Crooked business tactics, they tag on to the bill a bunch of ridiculous fees so they can use them to negotiate the price that they want to get. Better business bureau should look into this matter.

They sold my daughter an unsafe vehicle. they lied to us about what was wrong with the vehicle and now we cant get a response from anyone. next step is legal action.

Zero stars for me. At this point I'm soon tired if dealing with this dealership. I don't recommend this place to any. We had nothing but problems with our "Lemon" car. I've called them after writing a review, and left messages for them to call me back. And still nothing. All I want is for them to fix the problem that should of been done before buying my car. I've told them about this issue with the Vehicle the fist month. now I have to pay out of pocket a large sume of money and still making payments.I would not recommend this dealership to no one.

Zero stars for me if I could. Well first of all I got sold a Lemon car. So many problems with this car that I only had for 6 months. They refuse to fix it, when we took it to Toyota they pulled up sooo much work they had already done with it which was not on Carfax. When Toyota got it in they said it had check engine light on and was messed up pretty bad. I would be extremely careful when you buy a car from this place. Now we have to pay 2600 just to get my car fixed. Which should of been done before the car was sold. Do better Yates and get right with the Lord.

We received a safety recall letter for our Buick enclave in March 2024. Call to make an appointment and they told me they did not have the parts but that they would order and let me know in about 5 days when they had the part to schedule the repair. Tried to make an appointment in April since I never received a call back. Yates said they did not have a part even though the letter said the parts were in. Tried again in May. Yates said they would order the part. Tried again in June. They said they would order the part. Tried to get in July and they told me the part was back ordered, however, the next day they called and said they had the part. I was leery at this point since it had taken them all of these months and multiple stories regarding this recall part almost reluctantly, I set up an appointment one week later to have part installed. Letter says it will take 35 minutes to install. Eight and a half hours later I got my car back. (You would think when they give you an appointment, your car would be serviced at the appointment time. Why give me an 8:00 a.m. appointment when you're not even going to begin working on the car until 3:00 p.m.?) I got my car back at the end of the day, and they didn't even bother to snap back the floor cover that they popped open to get to the battery. I really do not like this place. I don't fault my service rep Ashley, she's kind of caught in the middle and was very professional. I feel bad that they must take a lot of heat from dissatisfied customers. Although I did not give her any heat. I understand that service reps sometimes take the wrath of people while they ownership laughs all the way to the bank In addition, I was hesitant to go to Yates because of two prior bad experiences over the years, but I figured I'd give him another shot since this was a simple recall part install that supposedly would only take 35 minutes according to the letter. On a prior visit some years ago, I was looking at a used vehicle.The salesman assured me that the used car I was looking at had a 172 point inspection. So I took it to have it checked at Brakes Plus. The list of repairs it needed would have totaled over $3,000. I stopped at another garage and was told virtually the same thing. When I took it back to the salesperson questioning the so-called 172 point inspection that they claim they do, he said "hey I can only tell you what they told me" and then walked away from me smiling. Talk about a con man! They also tried to pawn a used crummy Buick LeSabre to my in-laws some years back. My gosh it didn't even have electric windows but they wanted about $2, 200 more than Kelley Blue book said it was worth. My advice, if you live in our around Goodyear, go to CarMax if you're going to get a used car. And go to any other service center for car repairs such as Wilhelm or Christian Brothers. Stay away from Yates!