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Cody was very polite, accommodating and knowledgeable of
Cody was very polite, accommodating and knowledgeable of all of the features of the car.
Our experience was wonderful from Beginning to end.
Our experience was wonderful from Beginning to end. Everyone was very professional and knowledgeable. We highly recommend it.
Everything about my buying experience was incredible!
Everything about my buying experience was incredible!! From Cody my salesperson to Sam the General Sales Manager & Bryan the finance manager, everyone was absolutely amazing!!! I would highly recommend Pinnacle Nissan to anyone interested in a Nissan vehicle!!!
SALESMAN WAS LACKING IN COMMUNICATION SKILLS.
SALESMAN WAS LACKING IN COMMUNICATION SKILLS. VERY DIFFICULT TO GET IN CONTACT WITH. ADDY WAS GREAT! SHE WAS THE REASON I CLOSED DEAL. LINDA IN FINANCE WAS ALSO VERY HELPFUL. CAR WAS DELIVERED A FEW DAYS LATE AND JUST AFTER MIDNIGHT. DRIVER ADMITTED THIS WAS HIS FAULT.
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Anna Algiene at 480-339-7780 at your earliest convenience.
Do not attempt to buy used from here.
Do not attempt to buy used from here. We tried to buy a used Toyota carolla on Dec 15, 2022. We were told it was having some work done but we could pay then and test drive when it’s done and if we didn’t like it then get a refund. Well over a week later (instead of 1-2 days) we were told it was ready. Drove up to go test drive it and the oil light comes on. Get back to the dealership and tell them and they say ok we will fix it. This was the Friday before Christmas. Get a call Tuesday after Christmas saying that the engine blew, bring back the loaner and we can get a refund or else they can help us find another car. We brought back the loaner same day and (thankfully) got a full refund. The whole time thru this process we had to pressure them for any updates at all, and mostly we’re just dragged along. Now, just a few days after the engine supposedly blew, the car is back up for sale on their website, same price, no disclosure about all the problems, and no updates to its carfax about all the work they supposedly did. Highly doubt they put a whole new engine in a 2005 carolla just to sell for the same price. This deals of a scam. Buyer beware!!!
Thank you for taking the time to share your feedback, Nicole. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so Please contact Anna Algiene at 480-339-7780 at your earliest convenience.
Void of ethical standards
Spent 4 days working with Blake and Jay on the purchase of a 2019 Jetta GLI. Even paid to have the car sent over to VW for an inspection. Car checked out and I agreed to pay asking price. Blake congratulated me on the purchase, said finance would contact me to arrange payment and that he would be sending me contract documents by FedEx. Deal was done. Waited two days to hear from Finance and did not. Sent message to Blake who responded several hours later that he sold the car to somebody who walked in and offered him more. A very sleezy and an ethical business transaction. Elevated to GM and he took and aggressive stance that he didn’t have my money or signed contract. These people ruin the name of used car salesmen and define the stereotype. Will report to better business bureau. Stay away from these people. Zero ethics!
We apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Anna Algiene at 480-339-7780 at your earliest convenience.
The absolute worst experience of a vehicle purchase I
The absolute worst experience of a vehicle purchase I have ever had. The level of dishonesty that permeates throughout the establishment it utterly astonishing, even for a car dealership. Severe lack of communication and blatant avoidance. I had to show up in person any time there was an issue because over the phone they lie and stall. Typical bait and switch game, lies about car being ready to go, lies about issues with the car, lies about what they have done to the car, lies about parts being sent to me directly and when they were sent. Reginald was completely useless. He lied over the phone, he lied in person and then hid in his office for the next 4 days avoiding anything to do with the car deal. He was our salesman, though we spoke to more and spent more time with every other salesperson on the floor. His ability to pass the buck as well as duck and hide is impressive. Nearly a month and a half after purchase and I am still waiting to find out where the Infotainment System is for the 4 Runner I purchased. I have been lied to multiple times saying that it was overnighted, when it was not. I cannot get a straight answer out of anyone. Be very careful with this outfit, the only consistency is their commitment to utter dishonesty.
I had a great experience with the sales manager and the
I had a great experience with the sales manager and the sales associate Jay. They all worked together well and had me and my toddler out sooner than most dealerships that I purchased from in the past. Everyone isn’t perfect but everyone that I encountered at Pinnacle were pleasant and helpful.
Zero stars. Appalling. A sales associate for the dealer contacted my 20 year old son in reference to his listing for his 2008 BMW that he was selling and invited him to the dealership to assess a trade in and see if there was something on the lot that interested him. The dealership offered my so $250 - yes TWO HUNDRED and FIFTY dollars towards is trade in which could easily be sold third party for $15k with all the upgrades and modifications on it! What the actual heck??!! I expected a low ball offer - closer to the $10k mark, but $250???????????????????? Legit. $250. I got on the phone with the sales guy and he said he could only offer auction value. Why did you even have my son come to the dealership in the first place?! The sales guy knew about all the modifications and upgrades on the car as they were listed in the online ad - why waste 2 hours of my son's time showing him new cars and running numbers only to offer $250 for his trade in?? Absolutely disgusting and totally offensive business practice. Awful, awful, awful.
Was at the dealership yesterday with my daughter to
Was at the dealership yesterday with my daughter to purchase a Rogue (her first car, she just turned 16). After she test drove the car and loved it, the salesman (we will keep his name out of it) told us he would only sell us the car for $10,000 over sticker (what a joke - he wanted over $51,000 for a Rogue). As we were walking out upset, the sales manager approached us and said "if i am ready to close a deal immediately, he would sell me the car for sticker price and would discount the car $10,000". RIDICULOUS, There are much better ways to negotiate the price of a car. I am going to purchase a Hyundai Tucson up the street. STAY AWAY FROM Pinnacle Nissan.
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Anna Algiene at 480-339-7780 at your earliest convenience.