Reviews
I scheduled an oil change at11:00. AM. I arrived at 10:40 AM and the finished at 1:45PM! THIS IS OUTRAGEOUS!!!!
I scheduled an oil change at11:00. AM. I arrived at 10:40 AM and the finished at 1:45PM! THIS IS OUTRAGEOUS!!!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Ralph, Thank you for sharing your feedback. We sincerely apologize for the extended wait time you experienced during your recent oil change visit. We understand how frustrating it is when a scheduled appointment takes significantly longer than expected. Your time is valuable, and this is not the level of service we strive to provide. We would appreciate the opportunity to learn more about your visit and discuss your experience with you directly. Please contact me at your convenience. Sincerely, Jason Horack General Manager 317-645-5504
Wonderful customer service from Reanu Simpson and the finance team. Reanu goes above and beyond and takes care of his clients.
Wonderful customer service from Reanu Simpson and the finance team. Reanu goes above and beyond and takes care of his clients.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
I walked away from Hare Chevrolet and I have no regrets. I came in with a hefty down payment, excellent credit, and was ready to purchase a 2023 Chevy Tahoe. My salesman was Corbin. Here is what I experienced: - The vehicle had a badly damaged rim and a chunk missing from the sidewall roughly the size of a nickel and a penny deep right where the rim was damaged. This is not road safe and is a blowout waiting to happen. Anyone with common sense could see that tire was a serious safety concern. - When I asked how that tire passed their inspection, Corbin told me his mechanic looked at it and said it was structurally sound. I explained that you cannot plug a sidewall the rubber is too thin, and tires expand and heat up at highway speeds. That is an accident waiting to happen. He did not care. - I had to fight just to get the tire replaced. Corbin then suggested I purchase a tire and rim warranty and within 30 days go to another dealership and file a claim saying I hit a pothole. That is insurance fraud and I was not willing to do that. - Throughout the entire process, Corbin repeatedly tried to guilt trip me. He reminded me he came in early to fuel up the Tahoe and have it ready. He told me he was pulling people from other departments just to track down a replacement tire. These are not favors that is called doing your job and selling a vehicle that is safe to drive off the lot. - The remaining tires had little tread left. They refused to replace them or reduce the price so I could do it myself. - The passenger side wiper was broken. Only that one was replaced but wipers, like tires, should be replaced in sets. - No vehicle walkthrough was offered. Corbin handed over the keys, said it had a full tank, told me to go have fun, and that was it. - When they couldn't replace the tire that day, Corbin wanted me to sign papers and have someone drive the car halfway to meet me Monday or Tuesday. I live two hours away. I was not going to sign for a vehicle with a dangerous tire and wait days for someone to deliver it halfway. Not happening. After I left and walked away from the deal, I received a text from Corbin letting me know he had replaced the tire and the wiper. Too little, too late. It should not take a customer walking out the door for a dealership to do the bare minimum. I stood my ground, and I am glad I did. I went to another dealership, was treated with complete respect, and drove home in a Tahoe I love for a better deal with fewer miles. Do yourself a favor and shop elsewhere.
I walked away from Hare Chevrolet and I have no regrets. I came in with a hefty down payment, excellent credit, and was ready to purchase a 2023 Chevy Tahoe. My salesman was Corbin. Here is what I experienced: - The vehicle had a badly damaged rim and a chunk missing from the sidewall roughly the size of a nickel and a penny deep right where the rim was damaged. This is not road safe and is a blowout waiting to happen. Anyone with common sense could see that tire was a serious safety concern. - When I asked how that tire passed their inspection, Corbin told me his mechanic looked at it and said it was structurally sound. I explained that you cannot plug a sidewall the rubber is too thin, and tires expand and heat up at highway speeds. That is an accident waiting to happen. He did not care. - I had to fight just to get the tire replaced. Corbin then suggested I purchase a tire and rim warranty and within 30 days go to another dealership and file a claim saying I hit a pothole. That is insurance fraud and I was not willing to do that. - Throughout the entire process, Corbin repeatedly tried to guilt trip me. He reminded me he came in early to fuel up the Tahoe and have it ready. He told me he was pulling people from other departments just to track down a replacement tire. These are not favors that is called doing your job and selling a vehicle that is safe to drive off the lot. - The remaining tires had little tread left. They refused to replace them or reduce the price so I could do it myself. - The passenger side wiper was broken. Only that one was replaced but wipers, like tires, should be replaced in sets. - No vehicle walkthrough was offered. Corbin handed over the keys, said it had a full tank, told me to go have fun, and that was it. - When they couldn't replace the tire that day, Corbin wanted me to sign papers and have someone drive the car halfway to meet me Monday or Tuesday. I live two hours away. I was not going to sign for a vehicle with a dangerous tire and wait days for someone to deliver it halfway. Not happening. After I left and walked away from the deal, I received a text from Corbin letting me know he had replaced the tire and the wiper. Too little, too late. It should not take a customer walking out the door for a dealership to do the bare minimum. I stood my ground, and I am glad I did. I went to another dealership, was treated with complete respect, and drove home in a Tahoe I love for a better deal with fewer miles. Do yourself a favor and shop elsewhere.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Kasey, we’re sorry to hear that your visit did not result in the experience you expected. Vehicle safety is extremely important to us, and any concerns regarding tires, wheels, or overall condition should always be taken seriously and addressed appropriately. We also expect all communication and recommendations to be handled professionally and transparently. If there was any misunderstanding during the discussion around tire replacement or warranty options, that is something we would want to review internally. While we respect your decision to purchase elsewhere, we appreciate you bringing your concerns to our attention. If you would like to discuss anything further, I’m available to you directly. Best, Jason Horack General Manager [email protected] 317-645-5504
My salesman, Renee worked very hard to find me exactly the truck. I was looking for with all the features that I wanted and worked with me to get a fair deal. Everyone at the dealership from the sales to the mechanics as well as the Financial. We’re all extremely helpful I couldn’t be more pleased with the whole experience.
My salesman, Renee worked very hard to find me exactly the truck. I was looking for with all the features that I wanted and worked with me to get a fair deal. Everyone at the dealership from the sales to the mechanics as well as the Financial. We’re all extremely helpful I couldn’t be more pleased with the whole experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Efficient, customer friendly, and just a good overall experience. Will definitely go back for future service.
Efficient, customer friendly, and just a good overall experience. Will definitely go back for future service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We always appreciate positive reviews! Thank you, and happy motoring!
Travis Fuchs is the reason I bring my vehicle to Hare. He continues to go above and beyond and always takes care of his customers.
Travis Fuchs is the reason I bring my vehicle to Hare. He continues to go above and beyond and always takes care of his customers.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
AWind, thank you again for taking the time to let us know how we did!
We always receive excellent service at Hare Chevrolet. This time specifically, our service person, I believe his name was Nick, was helpful and communicated well. We also received our car back after its repair in a timely manner.
We always receive excellent service at Hare Chevrolet. This time specifically, our service person, I believe his name was Nick, was helpful and communicated well. We also received our car back after its repair in a timely manner.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you smileatthefuture! We hope to be of service to you again!
Very friendly and knowledgeable. Clear explanation of what was going on with the car and what was needed. Service Manager Travis Fuchs was very professional, explained the process and helped us get scheduled. Since the repair was going to take a couple days Manager Travis arranged a loaner car for us to drive. No stress, just a professional and friendly experience and our car working well again. .
Very friendly and knowledgeable. Clear explanation of what was going on with the car and what was needed. Service Manager Travis Fuchs was very professional, explained the process and helped us get scheduled. Since the repair was going to take a couple days Manager Travis arranged a loaner car for us to drive. No stress, just a professional and friendly experience and our car working well again. .
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Ron, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
I dont even know where to start! I cannot say enough good things about Joe at Hare Chevrolet! This experience has been one of the best out of my 25 years of buying vehicles! I traveled over 7 hours from PA....spent a total of 10 minutes inside the dealership (signed papers, and was handed my key) Everything was ready to go when I got there! The detail was amazing, looked like it came right off of the showroom floor! None of this has ever happened to me at any dealership in PA! From the time Joe called me after I showed interest in the vehicle the process was so easy and extremely fast! I am happy to have made a new friend in the process and plan to continue to travel this distance to give them all of our company business as well! I was treated like gold! Thank you Joe for everything! Its been a pleasure! Also thank you to Keith and Mike!!
I dont even know where to start! I cannot say enough good things about Joe at Hare Chevrolet! This experience has been one of the best out of my 25 years of buying vehicles! I traveled over 7 hours from PA....spent a total of 10 minutes inside the dealership (signed papers, and was handed my key) Everything was ready to go when I got there! The detail was amazing, looked like it came right off of the showroom floor! None of this has ever happened to me at any dealership in PA! From the time Joe called me after I showed interest in the vehicle the process was so easy and extremely fast! I am happy to have made a new friend in the process and plan to continue to travel this distance to give them all of our company business as well! I was treated like gold! Thank you Joe for everything! Its been a pleasure! Also thank you to Keith and Mike!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We really appreciate this positive review! Thanks so much!
Travis is awesome, I will definitely keep bringing my car back to hare for service.
Travis is awesome, I will definitely keep bringing my car back to hare for service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
thomasgarner1234, we are delighted to see this rating! Have a great day!