Reviews
Logan was kind, informative and patient. Also honest which was most important. Didn’t try to sell me things I didn’t need during my service. Which is the reason I keep coming back.
Logan was kind, informative and patient. Also honest which was most important. Didn’t try to sell me things I didn’t need during my service. Which is the reason I keep coming back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dawn, we love hearing that Logan's honesty and professionalism earned your loyal business! Thank you for choosing Tom Wood Subaru and for sharing your experience with Logan. See you next time!
Trustworthy and dependable. Can be counted on to give good advice. Did not get complementary car wash which has been the practice in rather past
Trustworthy and dependable. Can be counted on to give good advice. Did not get complementary car wash which has been the practice in rather past
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Don, we’re pleased to hear our team earned your trust with their helpful service. We'll be sure to pass along this feedback, and we look forward to seeing you at Tom Wood Subaru Service again!
Lied about availability of loaner cars to give their rental business in the same lot more money. Then again, regardless of your situation, this is a car dealership - they lie about everything.
Lied about availability of loaner cars to give their rental business in the same lot more money. Then again, regardless of your situation, this is a car dealership - they lie about everything.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’d like to clarify how our loaner program operates. While we do maintain an extensive loaner fleet, these vehicles are typically reserved well in advance for scheduled service appointments. Loaners are primarily allocated for warranty repairs and for customers who purchased their vehicle from Tom Wood Subaru, though we do try to offer flexibility when availability allows. Please note that walk‑ins or tow‑ins do not take precedence over existing reservations, even if loaner vehicles are visible on the lot. Those vehicles may already be assigned to incoming customers later that day. We understand that this can be frustrating and may not align with how the situation appeared at the time. However, we want to assure you that our team is always transparent and works within the limits of the resources available to provide the best experience possible. While we recognize we may not be able to accommodate every request, we genuinely strive to serve all of our customers fairly and professionally. We appreciate your understanding and the opportunity to explain this process more clearly. Thank you, Russell Stevens - Service Manager - 317-705-7024
I have determined that my next car purchase will be at Tom Wood. Service is Outstanding and I trust their process. Camryn kept me informed and is top notch! Love my Subaru & Tom Wood!
I have determined that my next car purchase will be at Tom Wood. Service is Outstanding and I trust their process. Camryn kept me informed and is top notch! Love my Subaru & Tom Wood!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Judy! We're thrilled you had such a positive experience with Camryn and our team! Thank you for choosing Tom Wood Subaru and for sharing your feedback. See you next time!
I was in a real bind with my 2019 Forester. I was dealing with Caleb Baker. He’s a young guy, who really has a great deal of knowledge and and equally impressive personality. I was able to get the Forester Wilderness that I wanted/needed because of its expanded towing capacity. Because of the issues with my ‘19, I would’ve been without a vehicle. Caleb was able to make sure I had a loaner vehicle, until my new car was ready for delivery. Tom Wood Subaru really treated me great! I would recommend Tom Wood and Caleb Baker to anyone looking for a Subaru!
I was in a real bind with my 2019 Forester. I was dealing with Caleb Baker. He’s a young guy, who really has a great deal of knowledge and and equally impressive personality. I was able to get the Forester Wilderness that I wanted/needed because of its expanded towing capacity. Because of the issues with my ‘19, I would’ve been without a vehicle. Caleb was able to make sure I had a loaner vehicle, until my new car was ready for delivery. Tom Wood Subaru really treated me great! I would recommend Tom Wood and Caleb Baker to anyone looking for a Subaru!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Todd, we're glad Caleb and our team were able to help you out and get you into a new Subaru Forester Wilderness. We appreciate your recommendation and we hope to see you again at Tom Wood Subaru. Congratulations on your new car!
From pulling into the service area I was treated respectfully and very professionally. They went over everything to make sure everything was done right and I was informed thru the process.
From pulling into the service area I was treated respectfully and very professionally. They went over everything to make sure everything was done right and I was informed thru the process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dave, thank you for choosing Tom Wood Subaru and for sharing your experience! We’re glad to hear everything went smoothly. See you next time!
I have purchased 5 Foresters over the years from Tom Wood Subaru. This is the best dealership I have ever worked with in purchasing a car. Friendly, efficient, and prepared. The service department is excellent, and that alone is enought to keep me coming back
I have purchased 5 Foresters over the years from Tom Wood Subaru. This is the best dealership I have ever worked with in purchasing a car. Friendly, efficient, and prepared. The service department is excellent, and that alone is enought to keep me coming back
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bill, hearing that you’ve returned to our team five times makes us so proud! Thank you for choosing Tom Wood Subaru and for sharing your support for both our sales and service teams. We look forward to seeing you again!
From the time I got there for my 930 appointment. Everything was on time. Everyone was very professional.. Wilford was very professional.
From the time I got there for my 930 appointment. Everything was on time. Everyone was very professional.. Wilford was very professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Carol, we're happy to hear about your great experience with Wilford and the rest of our team here at Tom Wood Subaru. Thank you for your kind words! Safe travels!
Curtis Wade was a very knowledgeable and efficient salesman. Everyone we interacted with was very professional.
Curtis Wade was a very knowledgeable and efficient salesman. Everyone we interacted with was very professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Christine, it's great to hear you had such a positive experience with Curtis Wade and our team. Thank you for choosing Tom Wood Subaru!
Austin and team were a pleasure to work with from beginning to end. The team took time to answer questions, explained options and helped me get the exact car I wanted.
Austin and team were a pleasure to work with from beginning to end. The team took time to answer questions, explained options and helped me get the exact car I wanted.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Robert, thank you for choosing Tom Wood Subaru and for sharing your experience with Austin and the team. We appreciate your business!