Reviews
Excellent deal on prices on used vehicules, Also high Quality service at the Deeler that everyone deserve. I will buy a car from here anytime
Excellent deal on prices on used vehicules, Also high Quality service at the Deeler that everyone deserve. I will buy a car from here anytime
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service with high standards customer service , thank you Ryan and I appreciate your service and support
Great service with high standards customer service , thank you Ryan and I appreciate your service and support
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re really grateful for your five stars! Thank you from all of us at Tom Wood Ford and a special thank you to Ryan!
Unethical And unprofessional, Not just with there pricing but with your dishonesty and lack off knowledge and mis diagnostic. And I’m comparing them to other big dealership Would NOT Recommend. Real Mickey Mouse Operation
Unethical And unprofessional, Not just with there pricing but with your dishonesty and lack off knowledge and mis diagnostic. And I’m comparing them to other big dealership Would NOT Recommend. Real Mickey Mouse Operation
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
This feedback is concerning to receive, and I am very sorry that your recent visit with us fell short of your expectations. If you'd be willing to have a more detailed conversation about what happened, our team would be glad to take your call. Thank you, Michael Wright - Service Manager - 317-848-1188
Exceptional from the minute we entered a very welcoming Tom Wood dealership and first met David Knox. David was very knowledgeable of the product we were interested in… Ford Explorer. I really appreciated how there was no hard pressure or speedy techniques used; willing to listen and answer all questions and concerns. We are very happy with our new car and outstanding experience working the deal with David.
Exceptional from the minute we entered a very welcoming Tom Wood dealership and first met David Knox. David was very knowledgeable of the product we were interested in… Ford Explorer. I really appreciated how there was no hard pressure or speedy techniques used; willing to listen and answer all questions and concerns. We are very happy with our new car and outstanding experience working the deal with David.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
KAT, thank you for highlighting David's professionalism and knowledge at Tom Wood Ford! Congratulations on your new Ford Explorer, and we wish you many safe and happy miles ahead!
Clean waiting area. Friendly service staff. Easy access to dealership, Efficient time for service provided
Clean waiting area. Friendly service staff. Easy access to dealership, Efficient time for service provided
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Tom Wood Ford and for sharing your support! It's wonderful to hear that you were so pleased with our efficient service team and comfortable waiting area. We'll see you down the road!
Love availability of mobile service repairs at home! Very courteous and respectful and explained everything easy to understand
Love availability of mobile service repairs at home! Very courteous and respectful and explained everything easy to understand
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It’s wonderful that you enjoyed our mobile service at Tom Wood Ford! Thank you for your support!
Above and beyond customer service provided by Jami and the Tom Wood Ford Service team
Above and beyond customer service provided by Jami and the Tom Wood Ford Service team
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Tom, it was our pleasure to assist you. Thank you from all of us here at Tom Wood Ford!
David Knox was an exceptional salesperson from point of entry into Tom Wood on Monday to every attention to detail when I drove my new car home. Exceptional customer service skills and focused on representing the quality of Tom Wood dealership with authentic loyalty and positivity as well as what is best for the customer. Thank you to Tom Wood and Dave, this is my 8th Ford car purchase in the 56 years that I have been driving and “the Best!”
David Knox was an exceptional salesperson from point of entry into Tom Wood on Monday to every attention to detail when I drove my new car home. Exceptional customer service skills and focused on representing the quality of Tom Wood dealership with authentic loyalty and positivity as well as what is best for the customer. Thank you to Tom Wood and Dave, this is my 8th Ford car purchase in the 56 years that I have been driving and “the Best!”
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We couldn't be happier to hear this glowing feedback about David and our team! Thank you for choosing Tom Wood Ford and for sharing your wonderful experience. Enjoy your new car, and we look forward to being of service for many more years to come!
Staff lies…took SUV in for a new battery. They told us it would take days for them to access. Told us the rental may or may not be covered by extended warranty. Once it was determined we needed a new computer, they said they would cover the rental cost as it would not be ready until the next week. They also put over 80 miles on our SUV to access??? Once completed they did not cover the rental and final cost over $1000.00. Discussed with the service manager before leaving the lot and he said he would research and call us back. That was over 3 weeks ago and no one has called, e-mailed or texted. POOR CUSTOMER SERVICE… can’t believe what they tell you.
Staff lies…took SUV in for a new battery. They told us it would take days for them to access. Told us the rental may or may not be covered by extended warranty. Once it was determined we needed a new computer, they said they would cover the rental cost as it would not be ready until the next week. They also put over 80 miles on our SUV to access??? Once completed they did not cover the rental and final cost over $1000.00. Discussed with the service manager before leaving the lot and he said he would research and call us back. That was over 3 weeks ago and no one has called, e-mailed or texted. POOR CUSTOMER SERVICE… can’t believe what they tell you.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Terry, I'm really sorry to hear about your frustrating experience. It's concerning to see that there was a lack of communication regarding the rental coverage and final cost. We pride ourselves on providing honest and reliable service, so this feedback is disappointing to receive. I would appreciate the chance to discuss this with you further and see how we can help. We'll be reaching out to you shortly to discuss this matter in greater detail. Thank you, Michael Wright - Service Manager - 317-848-1188
Stopped in last weekend to look at a new F150. It was the worst time, with rain pouring down. Chandler met me at the door and pulled the vehicle into the service bay so I could take a look and stay dry. Test drive was valuable, negotiations were brief and felt honest and overall reaching a deal was pretty painless compared to other vehicles purchases. Chandler definitely made it easy. All in, from test drive to driving home was a couple hours on a busy day with no appointment. Very easy. And the delivery was solid: top features covered, app set up and carplay connected before ai left the lot. So far, we love the truck!
Stopped in last weekend to look at a new F150. It was the worst time, with rain pouring down. Chandler met me at the door and pulled the vehicle into the service bay so I could take a look and stay dry. Test drive was valuable, negotiations were brief and felt honest and overall reaching a deal was pretty painless compared to other vehicles purchases. Chandler definitely made it easy. All in, from test drive to driving home was a couple hours on a busy day with no appointment. Very easy. And the delivery was solid: top features covered, app set up and carplay connected before ai left the lot. So far, we love the truck!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Matt, we're glad that Chandler and the team made the experience smooth and enjoyable despite the rain. We hope you enjoy your new F150 and we appreciate your business. Thank you for choosing Tom Wood Ford!