Reviews
Excellent service and everything is on time. I highly recommend Tom Wood Ford to customer for service.
Excellent service and everything is on time. I highly recommend Tom Wood Ford to customer for service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ben! We appreciate your recommendation and look forward to seeing you again at Tom Wood Ford. Have a great day!
David in Express Lube is great. Scheduled online and was done timely and efficiently! The vehicle was washed when I got it back too.
David in Express Lube is great. Scheduled online and was done timely and efficiently! The vehicle was washed when I got it back too.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Tom Wood Ford and for sharing your experience with David. Your positive feedback means a lot, and we’re happy to hear everything was handled so smoothly.
Excellent service and the job itself best the timetable given. Very pleased with my service by Stacie and the crew.
Excellent service and the job itself best the timetable given. Very pleased with my service by Stacie and the crew.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear Stacie and the team provided prompt service. Thank you for choosing Tom Wood Ford and we hope to see you back next time!
Using the service center is the only thing I would trust Tom Wood for. I’m not a fan of their sales team nor their GM. You’re not going to have a good experience using this dealership outside of an oil change. You can find better customer service elsewhere.
Using the service center is the only thing I would trust Tom Wood for. I’m not a fan of their sales team nor their GM. You’re not going to have a good experience using this dealership outside of an oil change. You can find better customer service elsewhere.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your candid feedback. We're sorry to hear that your sales experience didn't meet the standard of our service department. We'd appreciate the chance to learn more about what transpired and how we can improve moving forward. While I search for your information, please feel free to reach out. Best, Michael Wright - Service Manager - 317-848-1188
The communication from Ryan was awesome throughout the process. He noted it would be a few days before it was ready and each day he gave me a status update. The only negative I have is that I paid for the dealership package that included an inspection but an inspection report was not provided. So I paid $130 for an oil change/tire rotation in my eyes. There could be nothing wrong so they didn’t bring it up, but could also make the argument that it wasn’t done if they didn’t not provide proof of the inspection.
The communication from Ryan was awesome throughout the process. He noted it would be a few days before it was ready and each day he gave me a status update. The only negative I have is that I paid for the dealership package that included an inspection but an inspection report was not provided. So I paid $130 for an oil change/tire rotation in my eyes. There could be nothing wrong so they didn’t bring it up, but could also make the argument that it wasn’t done if they didn’t not provide proof of the inspection.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Katie, we appreciate your kind words about Ryan's communication. However, it's concerning to hear that the inspection report was not provided as expected. I'd like to investigate this further and ensure you receive the clarity you're looking for. Please reach out to me at your convenience. Thanks, Michael Wright - Service Manager - 317-848-1188
Tom Wood ford has a amazing sales team Greg Moore took great care of me from our first phone conversation to delivery of my 2027 neptune blue Lariat Super duty. His knowledge and willingness to take care of the customer from our first call to delivery is amazing Greg really works for the customer. Greg Moores knowledge of the ford vehicle's is amazing, he located my truck worked to get it delivered in from another dealer to complete the purchase. I would recommend Greg Moore and Tom Wood ford for new or used car purchase.
Tom Wood ford has a amazing sales team Greg Moore took great care of me from our first phone conversation to delivery of my 2027 neptune blue Lariat Super duty. His knowledge and willingness to take care of the customer from our first call to delivery is amazing Greg really works for the customer. Greg Moores knowledge of the ford vehicle's is amazing, he located my truck worked to get it delivered in from another dealer to complete the purchase. I would recommend Greg Moore and Tom Wood ford for new or used car purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Ford Lariat Super Duty! We're thrilled to hear Greg went above and beyond to assist you from start to finish. We appreciate your business and we hope to see you again at Tom Wood Ford.
I was in for an alignment, headlight replacement and reattachment of undershield. David provided me with an estimate, and arranged for my ride home with Lyft. I was updated through the day regarding timeline of completion. My vehicle work was completed early. I was pleased with the whole experience. The dealership was clean and welcoming, and all staff were pleasant and knowledgeable.
I was in for an alignment, headlight replacement and reattachment of undershield. David provided me with an estimate, and arranged for my ride home with Lyft. I was updated through the day regarding timeline of completion. My vehicle work was completed early. I was pleased with the whole experience. The dealership was clean and welcoming, and all staff were pleasant and knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Tom Wood Ford, J. It is wonderful to hear that you were satisfied with the communication, accuracy, and speed of our service team. We will pass along your appreciation to David and the rest of the crew!
This dealership and staff were all very knowledgeable and friendly. Would definitely recommend to friends and family
This dealership and staff were all very knowledgeable and friendly. Would definitely recommend to friends and family
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Crista, your recommendation means the world to us! Thank you from all of us at Tom Wood Ford.
Collin always does a great job. Very professional. Always follows through and is most attentive.
Collin always does a great job. Very professional. Always follows through and is most attentive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review of Collin and Tom Wood Ford!
I worked with the Tom Wood Ford salesman Greg Moore, and he was an excellent salesman and professional representative of the dealership.
I worked with the Tom Wood Ford salesman Greg Moore, and he was an excellent salesman and professional representative of the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dale, thank you for sharing your experience and kind words about Greg! We hope to see you again at Tom Wood Ford.