Reviews
I was helped by Ryan. He was very pleasant and professional. He delivered as promised and got my truck diagnosed and fixed. He keep me informed throughout the process.
I was helped by Ryan. He was very pleasant and professional. He delivered as promised and got my truck diagnosed and fixed. He keep me informed throughout the process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Paid 48k for a toyota 4Runner that randomly starts. Turns out it has after market gps, remote start and a bunch of other crap that tom wood told me nothing about. Fast forward I now have to pay over 800 dollars to have removed. Not impressed.
Paid 48k for a toyota 4Runner that randomly starts. Turns out it has after market gps, remote start and a bunch of other crap that tom wood told me nothing about. Fast forward I now have to pay over 800 dollars to have removed. Not impressed.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Excellent deal on prices on used vehicules, Also high Quality service at the Deeler that everyone deserve. I will buy a car from here anytime
Excellent deal on prices on used vehicules, Also high Quality service at the Deeler that everyone deserve. I will buy a car from here anytime
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We’re delighted you felt our service matched our prices at Tom Wood Ford. Safe travels, and we’ll be ready to assist when needed.
Great service with high standards customer service , thank you Ryan and I appreciate your service and support
Great service with high standards customer service , thank you Ryan and I appreciate your service and support
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re really grateful for your five stars! Thank you from all of us at Tom Wood Ford and a special thank you to Ryan!
Unethical And unprofessional, Not just with there pricing but with your dishonesty and lack off knowledge and mis diagnostic. And I’m comparing them to other big dealership Would NOT Recommend. Real Mickey Mouse Operation
Unethical And unprofessional, Not just with there pricing but with your dishonesty and lack off knowledge and mis diagnostic. And I’m comparing them to other big dealership Would NOT Recommend. Real Mickey Mouse Operation
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
This feedback is concerning to receive, and I am very sorry that your recent visit with us fell short of your expectations. If you'd be willing to have a more detailed conversation about what happened, our team would be glad to take your call. Thank you, Michael Wright - Service Manager - 317-848-1188
Exceptional from the minute we entered a very welcoming Tom Wood dealership and first met David Knox. David was very knowledgeable of the product we were interested in… Ford Explorer. I really appreciated how there was no hard pressure or speedy techniques used; willing to listen and answer all questions and concerns. We are very happy with our new car and outstanding experience working the deal with David.
Exceptional from the minute we entered a very welcoming Tom Wood dealership and first met David Knox. David was very knowledgeable of the product we were interested in… Ford Explorer. I really appreciated how there was no hard pressure or speedy techniques used; willing to listen and answer all questions and concerns. We are very happy with our new car and outstanding experience working the deal with David.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
KAT, thank you for highlighting David's professionalism and knowledge at Tom Wood Ford! Congratulations on your new Ford Explorer, and we wish you many safe and happy miles ahead!
Clean waiting area. Friendly service staff. Easy access to dealership, Efficient time for service provided
Clean waiting area. Friendly service staff. Easy access to dealership, Efficient time for service provided
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Tom Wood Ford and for sharing your support! It's wonderful to hear that you were so pleased with our efficient service team and comfortable waiting area. We'll see you down the road!
Love availability of mobile service repairs at home! Very courteous and respectful and explained everything easy to understand
Love availability of mobile service repairs at home! Very courteous and respectful and explained everything easy to understand
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It’s wonderful that you enjoyed our mobile service at Tom Wood Ford! Thank you for your support!
Above and beyond customer service provided by Jami and the Tom Wood Ford Service team
Above and beyond customer service provided by Jami and the Tom Wood Ford Service team
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Tom, it was our pleasure to assist you. Thank you from all of us here at Tom Wood Ford!
David Knox was an exceptional salesperson from point of entry into Tom Wood on Monday to every attention to detail when I drove my new car home. Exceptional customer service skills and focused on representing the quality of Tom Wood dealership with authentic loyalty and positivity as well as what is best for the customer. Thank you to Tom Wood and Dave, this is my 8th Ford car purchase in the 56 years that I have been driving and “the Best!”
David Knox was an exceptional salesperson from point of entry into Tom Wood on Monday to every attention to detail when I drove my new car home. Exceptional customer service skills and focused on representing the quality of Tom Wood dealership with authentic loyalty and positivity as well as what is best for the customer. Thank you to Tom Wood and Dave, this is my 8th Ford car purchase in the 56 years that I have been driving and “the Best!”
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We couldn't be happier to hear this glowing feedback about David and our team! Thank you for choosing Tom Wood Ford and for sharing your wonderful experience. Enjoy your new car, and we look forward to being of service for many more years to come!