Reviews
The communication from Ryan was awesome throughout the process. He noted it would be a few days before it was ready and each day he gave me a status update. The only negative I have is that I paid for the dealership package that included an inspection but an inspection report was not provided. So I paid $130 for an oil change/tire rotation in my eyes. There could be nothing wrong so they didn’t bring it up, but could also make the argument that it wasn’t done if they didn’t not provide proof of the inspection.
The communication from Ryan was awesome throughout the process. He noted it would be a few days before it was ready and each day he gave me a status update. The only negative I have is that I paid for the dealership package that included an inspection but an inspection report was not provided. So I paid $130 for an oil change/tire rotation in my eyes. There could be nothing wrong so they didn’t bring it up, but could also make the argument that it wasn’t done if they didn’t not provide proof of the inspection.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Katie, we appreciate your kind words about Ryan's communication. However, it's concerning to hear that the inspection report was not provided as expected. I'd like to investigate this further and ensure you receive the clarity you're looking for. Please reach out to me at your convenience. Thanks, Michael Wright - Service Manager - 317-848-1188
Tom Wood ford has a amazing sales team Greg Moore took great care of me from our first phone conversation to delivery of my 2027 neptune blue Lariat Super duty. His knowledge and willingness to take care of the customer from our first call to delivery is amazing Greg really works for the customer. Greg Moores knowledge of the ford vehicle's is amazing, he located my truck worked to get it delivered in from another dealer to complete the purchase. I would recommend Greg Moore and Tom Wood ford for new or used car purchase.
Tom Wood ford has a amazing sales team Greg Moore took great care of me from our first phone conversation to delivery of my 2027 neptune blue Lariat Super duty. His knowledge and willingness to take care of the customer from our first call to delivery is amazing Greg really works for the customer. Greg Moores knowledge of the ford vehicle's is amazing, he located my truck worked to get it delivered in from another dealer to complete the purchase. I would recommend Greg Moore and Tom Wood ford for new or used car purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Ford Lariat Super Duty! We're thrilled to hear Greg went above and beyond to assist you from start to finish. We appreciate your business and we hope to see you again at Tom Wood Ford.
I was in for an alignment, headlight replacement and reattachment of undershield. David provided me with an estimate, and arranged for my ride home with Lyft. I was updated through the day regarding timeline of completion. My vehicle work was completed early. I was pleased with the whole experience. The dealership was clean and welcoming, and all staff were pleasant and knowledgeable.
I was in for an alignment, headlight replacement and reattachment of undershield. David provided me with an estimate, and arranged for my ride home with Lyft. I was updated through the day regarding timeline of completion. My vehicle work was completed early. I was pleased with the whole experience. The dealership was clean and welcoming, and all staff were pleasant and knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Tom Wood Ford, J. It is wonderful to hear that you were satisfied with the communication, accuracy, and speed of our service team. We will pass along your appreciation to David and the rest of the crew!
This dealership and staff were all very knowledgeable and friendly. Would definitely recommend to friends and family
This dealership and staff were all very knowledgeable and friendly. Would definitely recommend to friends and family
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Crista, your recommendation means the world to us! Thank you from all of us at Tom Wood Ford.
Collin always does a great job. Very professional. Always follows through and is most attentive.
Collin always does a great job. Very professional. Always follows through and is most attentive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review of Collin and Tom Wood Ford!
I worked with the Tom Wood Ford salesman Greg Moore, and he was an excellent salesman and professional representative of the dealership.
I worked with the Tom Wood Ford salesman Greg Moore, and he was an excellent salesman and professional representative of the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dale, thank you for sharing your experience and kind words about Greg! We hope to see you again at Tom Wood Ford.
i was deceived threw the hole process. the price i was given on my trade in. the interest ratio on my loan. loan changed without authorizing ,extended warranty cost. it was obvious that this is the way they operate. not accidental. vary unhappy. they fixed everything when called out on it.
i was deceived threw the hole process. the price i was given on my trade in. the interest ratio on my loan. loan changed without authorizing ,extended warranty cost. it was obvious that this is the way they operate. not accidental. vary unhappy. they fixed everything when called out on it.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry for the initial issues you encountered during the sales process, but glad to hear that we were able to address and fix everything. We pride ourselves on being transparent and straightforward with our customers, so if you have any further concerns or questions, please don't hesitate to reach out. Thank you, Justin Broeker - Used Car Sales Manager - 317-848-6704
Tom Wood”s remote service program has been amazing for me. As a teacher my time is extremely limited. The remorse service allows me to get my oil changed and more while I stay with my students at work without having to travel to the dealership on a precious Saturday. The service organized by Jami and performed by the talented Techs has been a lifesaver!
Tom Wood”s remote service program has been amazing for me. As a teacher my time is extremely limited. The remorse service allows me to get my oil changed and more while I stay with my students at work without having to travel to the dealership on a precious Saturday. The service organized by Jami and performed by the talented Techs has been a lifesaver!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tyler, we’re glad to hear that Jami and the team made it so easy for you! Thank you for choosing Tom Wood Ford and for your fantastic review! We look forward to assisting you again in the future! Safe travels!
I have received excellent work performed on my car. Collin has been a wonderful and educated resource on the problems with my vehicle, which has been many. He has helped with coordinating my service warranty and the repairs that needed done.
I have received excellent work performed on my car. Collin has been a wonderful and educated resource on the problems with my vehicle, which has been many. He has helped with coordinating my service warranty and the repairs that needed done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arlene, thank you for sharing your outstanding feedback about Colin and the team! We are proud to have your business at Tom Wood Ford.
I was helped by Ryan. He was very pleasant and professional. He delivered as promised and got my truck diagnosed and fixed. He keep me informed throughout the process.
I was helped by Ryan. He was very pleasant and professional. He delivered as promised and got my truck diagnosed and fixed. He keep me informed throughout the process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dave, we're glad to hear Ryan provided prompt and professional service. Thank you for choosing Tom Wood Ford! Safe travels!