Reviews
Collin always does a great job. Very professional. Always follows through and is most attentive.
Collin always does a great job. Very professional. Always follows through and is most attentive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review of Collin and Tom Wood Ford!
I worked with the Tom Wood Ford salesman Greg Moore, and he was an excellent salesman and professional representative of the dealership.
I worked with the Tom Wood Ford salesman Greg Moore, and he was an excellent salesman and professional representative of the dealership.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dale, thank you for sharing your experience and kind words about Greg! We hope to see you again at Tom Wood Ford.
i was deceived threw the hole process. the price i was given on my trade in. the interest ratio on my loan. loan changed without authorizing ,extended warranty cost. it was obvious that this is the way they operate. not accidental. vary unhappy. they fixed everything when called out on it.
i was deceived threw the hole process. the price i was given on my trade in. the interest ratio on my loan. loan changed without authorizing ,extended warranty cost. it was obvious that this is the way they operate. not accidental. vary unhappy. they fixed everything when called out on it.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry for the initial issues you encountered during the sales process, but glad to hear that we were able to address and fix everything. We pride ourselves on being transparent and straightforward with our customers, so if you have any further concerns or questions, please don't hesitate to reach out. Thank you, Justin Broeker - Used Car Sales Manager - 317-848-6704
Tom Wood”s remote service program has been amazing for me. As a teacher my time is extremely limited. The remorse service allows me to get my oil changed and more while I stay with my students at work without having to travel to the dealership on a precious Saturday. The service organized by Jami and performed by the talented Techs has been a lifesaver!
Tom Wood”s remote service program has been amazing for me. As a teacher my time is extremely limited. The remorse service allows me to get my oil changed and more while I stay with my students at work without having to travel to the dealership on a precious Saturday. The service organized by Jami and performed by the talented Techs has been a lifesaver!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tyler, we’re glad to hear that Jami and the team made it so easy for you! Thank you for choosing Tom Wood Ford and for your fantastic review! We look forward to assisting you again in the future! Safe travels!
I have received excellent work performed on my car. Collin has been a wonderful and educated resource on the problems with my vehicle, which has been many. He has helped with coordinating my service warranty and the repairs that needed done.
I have received excellent work performed on my car. Collin has been a wonderful and educated resource on the problems with my vehicle, which has been many. He has helped with coordinating my service warranty and the repairs that needed done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arlene, thank you for sharing your outstanding feedback about Colin and the team! We are proud to have your business at Tom Wood Ford.
I was helped by Ryan. He was very pleasant and professional. He delivered as promised and got my truck diagnosed and fixed. He keep me informed throughout the process.
I was helped by Ryan. He was very pleasant and professional. He delivered as promised and got my truck diagnosed and fixed. He keep me informed throughout the process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dave, we're glad to hear Ryan provided prompt and professional service. Thank you for choosing Tom Wood Ford! Safe travels!
Paid 48k for a toyota 4Runner that randomly starts. Turns out it has after market gps, remote start and a bunch of other crap that tom wood told me nothing about. Fast forward I now have to pay over 800 dollars to have removed. Not impressed.
Paid 48k for a toyota 4Runner that randomly starts. Turns out it has after market gps, remote start and a bunch of other crap that tom wood told me nothing about. Fast forward I now have to pay over 800 dollars to have removed. Not impressed.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Rich, I'm sorry to hear about the issues you've faced with your 4Runner and the lack of communication regarding its features. This doesn't align with the straightforward buying process we aim to provide. I will follow up with you shortly. In the meantime, please see my contact details below. Thank you, Tyler Shogren - General Manager - 317-848-6729
Excellent deal on prices on used vehicules, Also high Quality service at the Deeler that everyone deserve. I will buy a car from here anytime
Excellent deal on prices on used vehicules, Also high Quality service at the Deeler that everyone deserve. I will buy a car from here anytime
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We’re delighted you felt our service matched our prices at Tom Wood Ford. Safe travels, and we’ll be ready to assist when needed.
Great service with high standards customer service , thank you Ryan and I appreciate your service and support
Great service with high standards customer service , thank you Ryan and I appreciate your service and support
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re really grateful for your five stars! Thank you from all of us at Tom Wood Ford and a special thank you to Ryan!
Unethical And unprofessional, Not just with there pricing but with your dishonesty and lack off knowledge and mis diagnostic. And I’m comparing them to other big dealership Would NOT Recommend. Real Mickey Mouse Operation
Unethical And unprofessional, Not just with there pricing but with your dishonesty and lack off knowledge and mis diagnostic. And I’m comparing them to other big dealership Would NOT Recommend. Real Mickey Mouse Operation
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
This feedback is concerning to receive, and I am very sorry that your recent visit with us fell short of your expectations. If you'd be willing to have a more detailed conversation about what happened, our team would be glad to take your call. Thank you, Michael Wright - Service Manager - 317-848-1188