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Tom Wood Ford

4.2 out of 5 4.2
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Tom Wood Ford Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2018

Tom Wood Ford in Indianapolis, IN treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

...



Our experienced staff is eager to share its knowledge and enthusiasm with you!

"The Car You Want, The Way You Want"

Service

Tire Rotation

$24 and up*

Oil, Filter Change

$29.95 and up*

Wheel Alignment (FWD)

$99.95 and up*

Battery Service

$19.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
272 lifetime reviews. Includes reviews of Tom Wood Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 18, 2019

    I had a car reserved and told the salesman, Alex McQueary, that I would be in to purchase but couldn’t get there till the afternoon. We were getting ready... to test drive, he told me a tech in the shop bought it. They have first dibs even though I had reserved and there were two more after me. He said they go first even though in the computer it’s saved. I couldn’t believe it. I had asked if I needed to get there sooner but he said the car would be there for me. I think they tech should have waited on line just like the ready of us. It really was dirty and underhanded.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 12, 2019

    My first oil change and was very happy with the care I received. My service writer treated me like a king and my time was well spent

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 24, 2019

    This was my first visit to the dealership and was very pleased with my interaction with DeWayne and Mattie. Both of these service advisors were friendly... and interested in my King Ranch. They exceeded my expectations and will be back when the need arises.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 10, 2019

    Thanks for a quick diagnosis and repair. Great to work with Sean and the Tom Wood service team. Have worked with them over the last ten years and they... have taken care of my vehicles in a professional manner. Thanks again

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 26, 2019

    I had to have my car battery replaced and the back up camera assessed. I had to schedule an appt to bring the car in so I scheduled for 10 am on a Tuesday.... When I brought my car in AT THE APPT time, i was told "I don't think we can get to it today, just leave it here". I asked if I could take the car and call in the morning to see if they could get me in (because I had an appointment). NOPE, you have to leave your car there. WHAT IS THE POINT OF MAKING AN APPT?!?! Like many other people, I depend on my car so that isn't feasible. I did leave the car, they did not get to the car that day...or the next day...or the next day....or the next day. It was a full WEEK later before they even assessed it! Luckily, I was out of town for work that week so it was fine to just sit there. I could've replaced the battery myself, but because how Ford has to decided to build the vehicle, they make it much more difficult to get to. 150 dollars for a new car battery, fine. 150 dollars for labor to replace a battery!?!. My friends with CRV's laughed at me for this. I don't even want to start with the poorly made back up camera. I was told I had to have the camera totally replaced (despite the camera working). The camera worked just fine, there was a shorted wire in the steering wheel so the camera would come on when the wheel was turned a certain direction. Unfortunately, they don't know how or could get into the wiring in the steering wheel, so the whole camera got replaced.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    August 23, 2019

    Purchased a 2018 Focus new from this dealer in Dec. 2017. The young salesman did a good job of getting MSRP for this vehicle with promises that fell through... when it was actually time to sign papers. The service dept. has been really good at making sure service always require additional items that were not on the initial service requests. The faulty lug nuts used on some of the ford models required a $95.00 tow for a flat tire because the lug wrench would not fit the "swelled " lug nuts. A charge of $40.00 per tire to replace the defective lug nuts was the second charge and then a replacement tire cost of $165.00. The new tire which was a different style from the other tires on the car, forced the transmission into 4WD whenever the car was moving. Will definitely use a different dealer and different make of car the next time.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    MARK HUME

    GENERAL MANAGER

    (3.7) 7 reviews

  • 5.0 out of 5
    August 15, 2019

    I Love the way they handle business and love the lifetime powertrain I would recommend everyone to visit Tom Wood Ford on there next purchase

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words. Our job is to help you get what you want. We¿¿¿re glad to know we were successful. Stop by anytime.


    Worked with:
    ERVIN SCOTT

    Sales Consultant

    (5.0) 7 reviews

    Michael Baldwin

    Sales Consultant

    (5.0) 6 reviews

    TYLER SHOGREN

    FINANCE MANAGER

    (4.5) 9 reviews

    MARK HUME

    GENERAL MANAGER

    (3.7) 7 reviews

    Robert Johnson

    Sales Consultant

    NOT RATED

    GREG MOORE

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    August 2, 2019

    explained in detail what they were going to do. In and out in the time they said it would be. Gave me a clean car to drive away with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your business and your kind words. We hope you¿¿¿ll trust us for all your vehicle service needs.

  • 5.0 out of 5
    August 1, 2019

    Kim was very helpful. She listened to my expectations and met them overwhelmingly. Told her what I wanted in new tires and, again, she listened and I am... happy. Highly recommend. Kim and Tom Wood Ford.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your business and your kind words. We hope you¿¿¿ll trust us for all your vehicle service needs.


    Worked with:
    Kim Fast

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    July 29, 2019

    Tom Wood Ford hit a grand slam with their service, ability to diagnose, timely repair and arranging techs to come in just to accommodate our schedule.... Additionally this was the 3rd time that the truck was in a Ford dealership for the same issue within the last 10 days so we were ecstatic that we finally found a dealer to get this issue resolved. The service advisor, Maddie, was as thorough and professional as they come and actually took great delight in understanding what we had been experiencing and helping to find a solution for us. A++

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Vehicle service is important. We¿¿¿re pleased you¿¿¿re pleased with the service we provided. Feel free to ask questions and, if you have other vehicle...s, we can service them, too!


    Worked with:
    Maddie Barton

    Service Advisor

    (5.0) 10 reviews

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