Tom Wood Ford

Staff lies…took SUV in for a new battery. They told us it would take days for them to access. Told us the rental may or may not be covered by extended warranty. Once it was determined we needed a new computer, they said they would cover the rental cost as it would not be ready until the next week. They also put over 80 miles on our SUV to access??? Once completed they did not cover the rental and final cost over $1000.00. Discussed with the service manager before leaving the lot and he said he would research and call us back. That was over 3 weeks ago and no one has called, e-mailed or texted. POOR CUSTOMER SERVICE… can’t believe what they tell you.

Stopped in last weekend to look at a new F150. It was the worst time, with rain pouring down. Chandler met me at the door and pulled the vehicle into the service bay so I could take a look and stay dry. Test drive was valuable, negotiations were brief and felt honest and overall reaching a deal was pretty painless compared to other vehicles purchases. Chandler definitely made it easy. All in, from test drive to driving home was a couple hours on a busy day with no appointment. Very easy. And the delivery was solid: top features covered, app set up and carplay connected before ai left the lot. So far, we love the truck!

I’m extremely disappointed with my experience with Tom Wood. I purchased my Mercedes GLB on June 8, 2026, and as of August 13 — 66 days later — the title paperwork is still not ready. I was told this process should normally take around 30–40 days, but we are now well beyond that timeframe. This delay has cost me both time and money. One of the reasons I purchased this vehicle was to use it for Uber and generate additional income, but without the proper title/registration paperwork, I have not been able to use the vehicle as planned. Every additional week of delay represents income that I am losing because paperwork that should have been completed has still not been handled. What has made the situation even more frustrating is the way the finance department has handled my concerns. Instead of taking responsibility, communicating clearly, and trying to find a solution, I felt like my concerns as a customer simply did not matter. I was basically told, “If you want to return the vehicle, return it.” That is not a solution. If I didn’t want the vehicle, I would never have purchased it in the first place. I chose this Mercedes, signed a financing agreement, made my down payment, and expected the dealership to complete its responsibilities within a reasonable timeframe. I have been patient for 66 days, but this situation is unacceptable. I should not be losing time and potential income because of paperwork delays that are outside of my control. Buying a vehicle should not turn into months of chasing paperwork and feeling like nobody cares once the sale is completed. I expected much better customer service, communication, and accountability from Tom Wood.

Service has always been good at Tom Wood. ford, but having someone like David to assist in my service process has been excellent. I will always wait for him to help me.

Received an oil change and tire rotation, one little add on and was out of there in good time.

Dropped off my car and waited for routine oil change Quick efficient and the staff was very informative Actually filmed their inspection as they did it and showed me results at the end Very pleased Will go there again

Had my truck serviced and Jami Phillipe kept me informed the entire time and was very accommodating. She is an awesome employee for the dealership!

Excellent service today wth oil change. Prompt, attentive, helpful, efficient, and excellent waiting area quiet lounge

I purchased a 2025 Maverick from Tom Wood Ford May 2025. I stopped in without an appointment and David Hamilton said he would check and did indeed get me in. My oil change, tire rotation and vehicle inspection took about an hour as was promised in advance. David provided great customer service and I have nicknamed him “Davey Hamilton” for the speedy help he provided in the service department.

Matt Gutierrez….. Best in the business and a huge asset to Tom Wood Ford. Matt knows the service side of the car business inside and out. Matt is very knowledgeable on any work or maintenance that needs to be done and his customer service is second to none.