Reviews
My overall experience with this dealership was pretty great. I really appreciated how TJ and Cade made the process of buying a car easy and not stressful. TJ made sure I was kept up to date on the progress of my car in transit and Cade made the financing portion straightforward. They were both very knowledgeable and pleasant to work with!
My overall experience with this dealership was pretty great. I really appreciated how TJ and Cade made the process of buying a car easy and not stressful. TJ made sure I was kept up to date on the progress of my car in transit and Cade made the financing portion straightforward. They were both very knowledgeable and pleasant to work with!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing that you had a stress-free experience with our team! Thank you for choosing Tom Wood Toyota and for sharing your feedback with TJ and Cade. Enjoy the ride!
DeShawn was friendly and professional. Tom Wood service department was efficient and my service was completed in a short time and to my satisfaction.
DeShawn was friendly and professional. Tom Wood service department was efficient and my service was completed in a short time and to my satisfaction.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Tom Wood Toyota and for sharing your review! It was our pleasure to assist you with everything you needed. Safe travels!
They don't offer replacements or inflate prices arbitrarily; everything they sell is genuine Toyota parts. This is the best store I found.
They don't offer replacements or inflate prices arbitrarily; everything they sell is genuine Toyota parts. This is the best store I found.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jane, thank you for your excellent review. We're glad you found genuine Toyota parts with honest pricing here at Tom Wood Toyota. We look forward to helping you again!
went in for oil change, took off skid plate on tundra, and said could not remount safely. Threw in back of truck, and did not even return bolts or shield screws. Said bolts were stripped, not true, got 3 M8 bolts to thread in and 2 broken off. I did not break off bolts???? Very unhappy.
went in for oil change, took off skid plate on tundra, and said could not remount safely. Threw in back of truck, and did not even return bolts or shield screws. Said bolts were stripped, not true, got 3 M8 bolts to thread in and 2 broken off. I did not break off bolts???? Very unhappy.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Jon, I'm truly sorry to hear about your recent visit with us. I understand how frustrating it can be when repairs are not completed properly. We pride ourselves on providing quality work and excellent customer service, so this falls short of the standard we set for ourselves. If you could give me a call or stop by again I'm confident we can get this resolved to your satisfaction. Thank you for bringing this to my attention, and I look forward to hearing from you soon. Neal Guidarelli - Service & Parts Director - 317-298-9081
We just purchased a used car for our son here. It was by far the best car buying experience we have had. TJ was a great salesman - no pressure, easy to talk to, very informative, and helped us feel great about the purchase of this vehicle. Cade made all of the dreaded paperwork a breeze and was so friendly. Highly recommend and they will definitely get our business in the future.
We just purchased a used car for our son here. It was by far the best car buying experience we have had. TJ was a great salesman - no pressure, easy to talk to, very informative, and helped us feel great about the purchase of this vehicle. Cade made all of the dreaded paperwork a breeze and was so friendly. Highly recommend and they will definitely get our business in the future.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Shannon, thank you for sharing your experience! We're happy to hear TJ and Cade made everything smooth and enjoyable. We truly value your business and kind words. Congratulations to your son on his new car! – The Team at Tom Wood Toyota
Had a great time purchasing my vehicle. Sam answered all my questions and worked tirelessly to get the color of the Camry that I wanted.
Had a great time purchasing my vehicle. Sam answered all my questions and worked tirelessly to get the color of the Camry that I wanted.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Toyota Camry, Jon! We’re delighted that Sam ensured you got the exact color you wanted. Thank you for choosing Tom Wood Toyota!
Kolton was very professional and prompt. This dealer really cares about its customers and it shows!
Kolton was very professional and prompt. This dealer really cares about its customers and it shows!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terry, thanks for the kind words for Kolton and our Tom Wood Toyota team. See you next time!
TJ, Cade, Kevin, what a team! It was a true pleasure to work with you on the deal. Car purchasing as it should be - transparent, relaxed, and I drove away with precisely the car I wanted. Thanks guys.
TJ, Cade, Kevin, what a team! It was a true pleasure to work with you on the deal. Car purchasing as it should be - transparent, relaxed, and I drove away with precisely the car I wanted. Thanks guys.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Enjoy your ride! We’re thrilled you drove away in the perfect car and had such a transparent and relaxed experience with our Tom Wood Toyota team! Here’s to many miles with your new ride!
I had great experience. There were no problems. I like the car and it was well prepared.
I had great experience. There were no problems. I like the car and it was well prepared.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your positive experience with Tom Wood Toyota, Steve!
Scott gives the best in customer service!! Always providing me the best service and value each time
Scott gives the best in customer service!! Always providing me the best service and value each time
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't ask for a better review of Tom Wood Toyota. Thanks so much, Doris!