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Tom Wood Toyota

(1,648 reviews)
2014 state dealer award
View 6 awards
2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2026 consumer dealer award 2021 consumer dealer award

Reviews

(1,648 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Wood Toyota from DealerRater.

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My overall experience with this dealership was pretty great. I really appreciated how TJ and Cade made the process of buying a car easy and not stressful. TJ made sure I was kept up to date on the progress of my car in transit and Cade made the financing portion straightforward. They were both very knowledgeable and pleasant to work with!

My overall experience with this dealership was pretty great. I really appreciated how TJ and Cade made the process of buying a car easy and not stressful. TJ made sure I was kept up to date on the progress of my car in transit and Cade made the financing portion straightforward. They were both very knowledgeable and pleasant to work with!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We love hearing that you had a stress-free experience with our team! Thank you for choosing Tom Wood Toyota and for sharing your feedback with TJ and Cade. Enjoy the ride!

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DeShawn was friendly and professional. Tom Wood service department was efficient and my service was completed in a short time and to my satisfaction.

DeShawn was friendly and professional. Tom Wood service department was efficient and my service was completed in a short time and to my satisfaction.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for choosing Tom Wood Toyota and for sharing your review! It was our pleasure to assist you with everything you needed. Safe travels!

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They don't offer replacements or inflate prices arbitrarily; everything they sell is genuine Toyota parts. This is the best store I found.

They don't offer replacements or inflate prices arbitrarily; everything they sell is genuine Toyota parts. This is the best store I found.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Jane, thank you for your excellent review. We're glad you found genuine Toyota parts with honest pricing here at Tom Wood Toyota. We look forward to helping you again!

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went in for oil change, took off skid plate on tundra, and said could not remount safely. Threw in back of truck, and did not even return bolts or shield screws. Said bolts were stripped, not true, got 3 M8 bolts to thread in and 2 broken off. I did not break off bolts???? Very unhappy.

went in for oil change, took off skid plate on tundra, and said could not remount safely. Threw in back of truck, and did not even return bolts or shield screws. Said bolts were stripped, not true, got 3 M8 bolts to thread in and 2 broken off. I did not break off bolts???? Very unhappy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jon, I'm truly sorry to hear about your recent visit with us. I understand how frustrating it can be when repairs are not completed properly. We pride ourselves on providing quality work and excellent customer service, so this falls short of the standard we set for ourselves. If you could give me a call or stop by again I'm confident we can get this resolved to your satisfaction. Thank you for bringing this to my attention, and I look forward to hearing from you soon. Neal Guidarelli - Service & Parts Director - 317-298-9081

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We just purchased a used car for our son here. It was by far the best car buying experience we have had. TJ was a great salesman - no pressure, easy to talk to, very informative, and helped us feel great about the purchase of this vehicle. Cade made all of the dreaded paperwork a breeze and was so friendly. Highly recommend and they will definitely get our business in the future.

We just purchased a used car for our son here. It was by far the best car buying experience we have had. TJ was a great salesman - no pressure, easy to talk to, very informative, and helped us feel great about the purchase of this vehicle. Cade made all of the dreaded paperwork a breeze and was so friendly. Highly recommend and they will definitely get our business in the future.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Shannon, thank you for sharing your experience! We're happy to hear TJ and Cade made everything smooth and enjoyable. We truly value your business and kind words. Congratulations to your son on his new car! – The Team at Tom Wood Toyota

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Had a great time purchasing my vehicle. Sam answered all my questions and worked tirelessly to get the color of the Camry that I wanted.

Had a great time purchasing my vehicle. Sam answered all my questions and worked tirelessly to get the color of the Camry that I wanted.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Congratulations on your new Toyota Camry, Jon! We’re delighted that Sam ensured you got the exact color you wanted. Thank you for choosing Tom Wood Toyota!

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Kolton was very professional and prompt. This dealer really cares about its customers and it shows!

Kolton was very professional and prompt. This dealer really cares about its customers and it shows!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Terry, thanks for the kind words for Kolton and our Tom Wood Toyota team. See you next time!

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TJ, Cade, Kevin, what a team! It was a true pleasure to work with you on the deal. Car purchasing as it should be - transparent, relaxed, and I drove away with precisely the car I wanted. Thanks guys.

TJ, Cade, Kevin, what a team! It was a true pleasure to work with you on the deal. Car purchasing as it should be - transparent, relaxed, and I drove away with precisely the car I wanted. Thanks guys.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Enjoy your ride! We’re thrilled you drove away in the perfect car and had such a transparent and relaxed experience with our Tom Wood Toyota team! Here’s to many miles with your new ride!

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I had great experience. There were no problems. I like the car and it was well prepared.

I had great experience. There were no problems. I like the car and it was well prepared.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing your positive experience with Tom Wood Toyota, Steve!

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Scott gives the best in customer service!! Always providing me the best service and value each time

Scott gives the best in customer service!! Always providing me the best service and value each time

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We couldn't ask for a better review of Tom Wood Toyota. Thanks so much, Doris!

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