Braman Motors Miami

great location and customer service is amazing i live in hallandale Beach and i drive down to Braman to get my car service Mr. Bocangel is very professional and i only see him when i go in for service and he keeps me up to date as to what will be done to my car when its in for service and provides me with a loaner vehicle

Braman BMW is a great dealer to purchase a car. They were direct with the buying process, had plenty of vehicle inventory, had car ready quickly, financing process was efficient and friendly. Sales team and manager were super knowledgeable, friendly and professional. Highly recommend to anyone purchasing a BMW.

Marcos was extremely helpful and a pleasure to deal with.

Excellent customer service! Service Specialist was very curteous and looked for specials. Fantastic service provided, it was very Expediant and the car wash was icing on the cake! I will recommend this service to all of my friends that have pertaining vehicles!

From the time Jose Alamo scheduled my appointment, thru the time the vehicle was being worked on he kept me up to date as well as he delivered the vehicle as he had set

Thank you Rodrigo Vanegas for being a problem solver; I bring my car to Braman BMW regularly for service and I feel that I am well taken care of by my service consultant and staff.

This service quality is terrible. Here's my log. Aug 1 : Free Scheduled maintenance. Pick up car in the afternoon. Aug 3 : Heard squeaking sound from windshield and found passenger side wiperblade was loosen and wiper body scratched windshield. Aug 4 : Brought car in to fix the scratches. Aug 6 : Picked up car. Aug 9 : Found distortion in windshield. Aug 10 : Brought car in to fix distortion. Picked in the evening. Aug 11 : Found distortion from other area and a couple chips on windshield. Brought car in. Aug 12 : Called to ask them to replace windshield because I felt I couldn't trust the windshield buffeting work anymore and also for safety. Aug 18 : Picked up car. Many dirty spots on car seats. Windshield glue shows unprofessional installation. Key fob didn't work at pick up, i thought battery ran out. But, 2nd Fob also didn't work. Car didn't recognize fob. I had to put it in to start. Did BMW North America Survey and left complaint. Aug 19 : Called dealer and they said I need to bring it again. I told "Really?". They offered car pick-up. When towing truck came to pick-up, the tower found scratches on my low front bumper. I never had scratches there. Possibly done while car was at service. But, they said they didn't do that. Aug 26 : Went to dealer to pick-up my car. They cleaned up glues from windshield installation but still visible if I look closely. Still some spots left. I cleaned up at home. Sep 2 : When it rained, wiper squeaked and skipped some areas. I thought that's from new blade. But, I found that wiperblade arm from driver side was offset. Positioned higher and interfere my sight. Sep 3 : Called dealer and asked pick-up. They picked up and called me later and said it's ready. I went to pick-up my car. Wiper doesn't make sound anymore. For a month, I visited this dealer 10 times. I lost confidence about BMW service quality. It's worse than any other service dealer. BMW North America doesn't really let me know how they follow this claim up. I requested monthly payment re-imbursement but they said car must be in the service at least a month. Actually, I spent a lot of money and time to drop and pick up. I lost my windshield tinting, which cost over $100. Tolls I paid are quite a lot. One way trip is about 20miles and takes 30 min minimum. Mostly took a lot since I was in heavy after work traffic. My first BMW service experience became a nightmare. I probably never buy BMW again.

Alan totally took care of my Mini, best customer service!

Professional and exellent treatment from the first person we talk to the last one who bring our car when service was done.

The management and sales representatives were very professional and helpful. The general manager and staff resolved all issues. The legal staff also was involved in assisting to resolve the prior issue and did their job well.