Braman Motors Miami

I never received a phone call about buying a car that I was interested in purchasing. I never received an email either:-(

I CALLED A DAY PRIOR TO MY BMW PURCHASE WITH VIN NUMBER AND WAS TOLD VEHICLE IS UNDER WARRANTY UNTIL MARCH OF NEXT YEAR BUMBER TO BUMPER BRAKE PADS AND EVERYTHING. I PURCHASED THE BMW 328I AND NOTICED THE BRAKE PADS WERE SKIPPING SO I TOOK IT FOR SERVICE. FROM THE BEGINING IT WAS THE BIG SONG AND DANCE THAT I MADE THE BEST PURCHASE EVER WITH A BMW WHEN I TOLD THEM I PURCHASED IT FROM OFFLEASEONLY THERE ATTITUDE CHANGED (I GUESS THERE SALES DROPPED WITH SUCH GREAT COMPETITION) i LEFT VEHICLE AND RECEIVED A CALL IN 3 HOURS THAT THE BRAKE PADS HAD RUSTED TO THE ROTER AND THEY WOULD NOT COVER IT BECAUSE THE COMPUTER SHOWS THAT VEHICLE WAS NOT DRIVEN FOR MORE THAN 2 MILES IN FOUR MONTHES. ARE YOU KIDDING ME? WHAT IF I WAS ON MILITARYT LEAVE? SICK?TRAVELING? THE SERVISE RECEIT SAID WARANTY NOT COVERED DUE TO WEATHER CONDITIONS. NO HURRICANES,VOLCANOS, TSUNIMIS IN FLOREIDA THAT I CAN RECALL IN THE PAST 4 MONTHES!! STAY AWAY FROM THIS DEALERSHIP IF THIS IS THERE SERVICE DEPARTMENT CAN YOU IMAGINE THIER SALES DEPARTMENT. BMW DOES NOT STAND BEHIND THERE PRODUCT.

I have been to this location for several times & Felipe always made sure all my services were done very patient & keeps me informed on what's going on and the exact pricing. I always get my car back washed.

We found a car that we really liked and came to an agreement on the price. Then the sales person tacks on an additional $800 service fee. We disagreed immediately, after telling us it was Braman policy and he had to charge it. He agreed to take it out of the original price of the vehicle, bringing us back to whole. He then tried to add an additional $155 charge over the standard plate charges, stating this was a processing fee paid to Braman (not the state / county) for processing the plates. Note that this was additional to the state's registration and processing fees. This time he had the nerve to claim that the State of FL was mandating Braman to tack on the fee above their own fees. The salesman then came back with yet another adjusted price, this time the $800 service fee was magically back on the estimate and the salesman did everything he could to not draw attention to it including highlight all the other changes and place his hand over the fee. That was the last straw. Although I liked the car and was offering thousands more than similar vehicles we had already seen, I had reached my limit. My wife and I left the lot without purchasing the vehicle. As we left this sales person had the nerve to ask if we wanted his contact info in case we changed his mind. The answer was a resounding NO THANK YOU! Since leaving we have found review after review about this dealership that all state the same thing. Its a shame the dealer has such individuals driving it's business. Nice car or not, it would take a lot for me to return there again.

I made a mistake 3 years ago when I switched to Audi after leasing BMW's for 18 years. There is no comparison in the drive. Having now returned to BMW with the new 4-series coup; it's not only a better drive but the best of all the cars I have ever owned! It drives like a dream and so comfortable. But I don't know what's better... the way the car drives or the fabulous buying experience I had with Braman BMW. I thought I knew exactly what I wanted, but my sales person, Oscar Pava, made me realize that I was ordering things that did not make sense for me. He actually helped me save money. He is one of those rare sales people that actually cares about the customer. He and his manager, Ricardo Vasquez, and the entire Braman team made my car buying experience terrific!

People in the dealer know what they are selling, nice people and worry about your needs

My experience with BMW service had been the worst. Brian Moore was so rude it's pathetic. I had made an appointment in advanced and he completely ignored me after I waited for 10 mins the girls in the front gave me a drop off slip to fill out. He never came too meet me or anything.When I came back to pick up my car my bill was more then expected so I asked to see him to get an explanation of the bill. He was rude with me and I was insulted. He talked down at me in the front reception area. When I got my car back it was filthy. Not to mention my parents have BOUGHT not lease 7 cars from Braman. NEVER AGAIN!!!

I came in for an issue with my tail light. It wouldn't go off. Also my right turn signal wasn't acting properly--blinking on and off very quickly. BMW corporate said they had a recall on the lighting switch for my car a year ago and I shouldn't have to pay. Once I told Brahman BMW about the recall they of course now say it's something else--even though my car was experiencing ALL the symptons of the recall. At first they told me I probably needed a light module switch (before they could diagnose anything else) then after I bring up the word recall they said you just need new bulbs. Why didn't they tell me that when I first pulled in? So they charge me $300 bucks to replace some bulbs..crazy. To add insult to injury they had my car for 5 days and afterwards everyone is supposed to get a complimentary car wash. Mine came back dirty. And not once did they offer me a loaner. When I inquired about one, they said I'd have to be on a waiting list of 11 people. Of course they also told me I needed other things on my car fixed as well about $1,500 more dollars in suggested repairs. No thanks, you've lost my trust. I will never go to this place again. Oh and did I mention before they even put my car up for diagnosis they told me it would be a two hour labor charge? The service advisor Peter was somewhat personable but it was clear he is a company man and was towing the company line of what ever the shady mechanic was telling him. I could never actually speak to a mechanic, I was told oh they don't have extensions and you have to work through the advisor but I'd go for hours at a stretch before the service advisor would call me back--and when he did there was always some lame excuse. If I didn't stay on these folks my car could have been there for weeks. Like I said they could have diagnosed this as a bulb issue and replaced them the same day. My car was in there 5 days and the mention of the word recall--was the game changer--they knew all I needed was bulbs from the jump. Can you say scam artists? They got me once--never again.

BUYER BEWARE of this dealership. This dealership's finance manager tried to scam me into buying the GAP Protection by telling it is mandatory by Braman Motors. I immediately told him that I didn't want the GAP policy. He lied again by saying, " I will have to cancel the GAP policy in the computer internally and a check will be sent to the bank where I financed the vehicle." Needless to say, he never made the cancellation. It took me several weeks with persistent phone calls to finally get the cancellation done. I made my total dissatisfaction with the dealership known to a few managers, and this dealership definitely lacks great leadership. My advice is review your buyer's order thoroughly and do not take the word of the sales person or finance manager unless it is in writing. Especially, this dealership will try to deceive you. I am a disabled war veteran who currently works in law enforcement. I can imagine all the great people that were ripped off with hidden fees that were not caught with their vehicle purchase.

Requested information on a late model used car and ended up purchasing a new one. The Internet representative was delayed in meeting at the appointed time, so the sales manager quickly assigned another sales agent to me. The agent was responsive, knowledgeable and courteous. I was impressed with the facilities and the various financing alternatives available.