Braman Motors Miami

Got my first car - a BMW, here. Everyone was very helpful and patient. I didn't feel like anyone tried to upsell me on anything and the whole process (test drive, paperwork, financing) took hardly any time. I've yet to get any repairs done but so far a very positive experience. Would recommend.

Extremely satisfied with the Service Department. Great service advisor, great repair performed.

My experience with the service dept at Braman BMW has been abysmal, to say the least. It's impossible to reach a live person in the service dept. and I've left multiple voicemails for Service Advisor Chris Pagan, but have yet to receive a call back. I asked to speak with a Manager, and guess what? I had to leave him a voicemail...and he never called back! Not impressed...

I searched the internet for a certified BMW 3series convertible.. I found the one I was looking for in Miami at Braman BMW. I called the sales number and spoke with Amir Moayeri. Living 600 miles away in Charleston, SC should have been a logistics nightmare. Amir walked me through the process and I made arrangements to fly to Miami to close the deal. I was treated like an old friend. After all the paper work was completed and a through inspection of the vehicle and Amir's expert instructions of all the systems and nuances of the car, I drove this beautiful car back to South Carolina. There is no way that I could be any happier with this transaction. I tip my hat to Amir, Braman BMW, and Louella Monte.

We bought a brand new 2011 BMW 335i Convertible to use it on weekends, the car has 10K miles on it and still under warranty but Dealer said that brakes lost the warranty because the car is not driven enough. It is clear that warranty does not cover an abused car but lose warranty for not be driving enough sounds weird.

Car was in a minor-medium front collision. Airbags did not deploy. Hood, bumper, radiator support and headlights are the major things that had to be replaced. Hood did not have major damage. Along with AC Condenser because it was damaged... I definitely had AC working good (even after the accident) when I brought my car to BMW Braman Body Shop in Miami for repairs. I know this because I drove my car for at least a week after the accident and AC was working just fine. I brought the car to Braman on Oct 15 and Duwayne Hughes accepted my car for repair. Repairs took about two weeks! After two weeks of not having my car I finally got it back on October 30, 2014. Repair cost was about $8,000. I was happy to get it so I did not check everything right away. From what I did check I noticed that hood was not aligned very well and was grinding on the left side when being closed. I did mention it to them and they took additional 20 min to realign it. I also noticed that left headlight was fogged up from condensation, I really wanted my car back so I did not mention it right away. Later that day I turned on the AC and had only warm air coming out. I also noticed right away that when turning the AC on I could not hear the Compressor start when standing outside or having the door open. So to me it seemed like Compressor issue. I came back to them the same day at 5pm and was told to come back the next day to get the car checked out. With all these issues its obvious that Bramans Collision Center quality control is close to non-existent Next day I came at 9am, they took the car back in to check whats happening. First they said its freon. They refilled it. Then they thought its some springs or other connectors that connect to Compressor and my rep told me the are a lot of them. After this runaround and waiting at their Collision Center for almost half a day until 12:30pm, I was told to wait another 30 min. I decided not to and left with their shuttle service and said I will come back at the end of the day, since the car will be ready. Receptionist told me that shuttle runs until 5, so I made sure to call them at 3pm and schedule it with the same receptionist for 4pm. She took my phone number and I considered my shuttle scheduled. At 4pm I get a call from my rep saying that they will not be able to finish that day and that I can come and get a loaner, they are doing me a huge favor. I said I already scheduled a shuttle for 4, he told me that it stopped running at 3, and that receptionist gave me the wrong info twice! Fine, I got a ride with a colleague and got the loaner. Keep in mind that after making me wait half a day, telling me 20-30 min multiple times, messing up with the shuttle, and with misaligned hood and fogged headlight, not one person told me "We are sorry for the inconvenience, we will make it right". Everyone seems offensive or defensive there. Next day I come to the body shop to get updates and they told me that they connected the diagnostic computer (I know it was connected since the day before at least since 12, because I went to my car to get my laptop from the trunk and saw it connected...) and its telling them that its the Compressor thats faulty. After a few days on Nov 4, 2014, I get a call from my INSURANCE and not Braman, and they are giving me the update, telling me that they cant cover it because its not related to the accident. To me its a little bizarre that I got a call from my insurance... Another proof of Bramans non-existent customer service. I call Braman and they are offering me to either take the car as is or they will give me an estimate for the repair that I will have to pay out of pocket. I personally went to Braman to talk to my rep but all for nothing, they don't care that I gave them a car with working AC, all they know is that its not working now and to fix it I have to pay... So all of this after giving them a car with working AC and getting it back with broken AC!

the salespersonwas so tricky and rude, with no interest in sale nothing(Juan Restrepo ), even I was a loyal BMW customer, not recommend this dealer to anyone, I have been leasing BMW for more than 10 years from this dealer, but with the experience that I encountered this time, I decide to go to another dealer, Pembroke Pine

i am completely flabbergasted at my recent experience at Braman. The car sales man that are currently representing the brand are overly arrogant. I have never dealt with one person in Braman who has a dose of humility.....Unbelievable what happened to the "customer always being right?"... My experience was not a pleasant one here we go... The first two minutes of the conversation with the sales guy is him having the courage to say "are you gonna buy a car today or are you gonna make me waste my time like I did yesterday with this other family that made me stand in the hot sun for 40 minutes" Then he has the audacity to say that he will only show us the cars if we are completely interested because it's in the other lot in Midtown (which is only a 5 minute drive away).. I mean hello I am here trying to buy a car ... OFFCOURSE I wanna take a look in the scorching August sun at what you have .... Then we go to the lot and he says alright let's stay in the car and from the inside we can just drive around and when you see one you like we will get down... What the xxxx??.... No thank you we got down to walk and see the cars ... He was in no mood what so ever to stand outside and show us the car it almost appeared as though he was doing US a favor to be standing in the heat or like he was Norman Braman himself and was to important to sell us anything..... I was so in shock at this whole thing that I just ran out of there. It made any car I ever wanted look so un tasteful that the only thing I wanted to do was leave and go to any other dealership but this one. All I could think of was if this was the way I was being treated when I was going to buy a car I can't even imagine when I would have the car serviced... Thankfully I had such an experience like this to avoid all future costs of disasters and frustration. To the sales men: congratulations for driving us interested informed customers away. Looks like this dealership can only cater to uneducated, uninformed, gullible buyers.... To all others I suggest driving the extra mile to VISTA or FT.Lauderdale because this is just an utter disaster.

Higher prices across the State. Trying to add fees and more fees. I would not recommend this dealer. Worst prices ever, bad experience.

I never received a phone call about buying a car that I was interested in purchasing. I never received an email either:-(