Braman Honda

Thank you for the five-star rating! We’re glad the maintenance and oil change on your CR-V were completed quickly and that you felt well cared for by our service team. Paulas Charles General Sales Manager [email protected]

We’re glad you found our service team friendly and that we kept you informed. Knowing you felt respected and that each step of the Honda Civic service was clear means a lot to us. Paulas Charles General Sales Manager [email protected]

Sebastian, we are surprised to see this review posted again FOR THE THIRD TIME, as it repeats the same concerns that were previously addressed. Unfortunately, it still does not accurately reflect what occurred during your visit. From the moment you arrived at our dealership, you stated that you would not accept a warranty repair and instead demanded that your new vehicle be replaced. Our sales management team spent considerable time attempting to address your concerns and explain that the manufacturer’s warranty provides for the repair of warrantable defects. Despite our efforts to answer your questions and work toward a resolution, you continued to insist on a replacement vehicle, and the discussion became increasingly confrontational. Our Service Manager, Alex Vizoso, then stepped in to further explain the manufacturer’s warranty process and again offered to have your vehicle repaired under warranty. Unfortunately, you declined that offer, and the interaction escalated to the point that your conduct became disruptive. For the safety of our customers and staff, law enforcement was contacted, and you were asked to leave the premises. We strive to treat every customer with professionalism and respect, and we stand behind the actions of our team in handling a difficult situation. While we regret that we were unable to meet your expectations, we remain committed to honoring the manufacturer’s warranty and providing quality service to all of our customers

Knowing that you count on us for every car need means a lot to our service team. We’re glad our team consistently delivers excellent care for your Honda Accord. Paulas Charles General Sales Manager [email protected]

Knowing the buying process felt easy and transparent is truly rewarding for our team. We’re pleased we could offer upfront pricing and complete your paperwork quickly for your new Honda Accord. Congratulations on your purchase! Paulas Charles General Sales Manager [email protected]

JD, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Manny and our team would appreciate the opportunity to address your concerns. Paulas Charles General Sales Manager [email protected]

Thank you for noting the professionalism and expertise you experienced during your Honda Pilot service. We’re glad the timing fit your schedule and that you had a great visit. Paulas Charles General Sales Manager [email protected]

Louis, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Manny and our team, and we look forward to working with you again. Paulas Charles General Sales Manager [email protected]

Hearing about your positive experience with our team’s attention and fast delivery is wonderful. We’re glad the service quality met your expectations on your new Honda Civic. Hector and the rest of our crew look forward to assisting you again. Paulas Charles General Sales Manager [email protected]

Thank you for sharing your feedback on the service for your Honda Civic. We’re glad the work was completed on time and met your expectations. We appreciate your review and look forward to serving you again. Paulas Charles General Sales Manager [email protected]