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I bought a 2011 VW Jetta from Miami Acura on Monday, September 28, 2020. I was informed that the master cylinder needed to be replaced and the service... department had me stay overnight in Miami in order to replace the part. I drove the car to Gainesville on Monday, September 28, 2020 and on Wednesday, September 30, 2020, my car's traction light came on, my brake pedal is hard, and the car will not move. When I called Miami Acura on Thursday, October 1, 2020, I was told by the service department that they are not responsible for the car. I then called again today, October 2, 2020 and was told that the current issue has nothing to do with the master cylinder repair that was performed on Monday, September 28, 2020. I feel slighted and played. I would not recommend this dealership to my worst enemy.
special Attention great communication with Guys Lazaro and john Sanchez Is very amazing and fast the car is great purchase thank you I hope see again... to buy another one
Nichole from service department is the best!! Always ready to help with a smile. I strongly recommend Miami Acura, they always provide a loaner si we don’t... have to sit and wait.
Traveled all the way from Tampa to Miami Acura (4 hours) to get a good deal on a certified pre-owned 2015 Acura RDX with very low mileage. J Sanchez contacted... me within 10 minutes of my email request and the very next day, less than 24 hours, I was the owner of the vehicle. He answered all my questions professionally, and was very pleasant and patient with me and my husband. Very knowledgeable for his age... No regrets on the long travel as I made a good purchase and also enjoyed every minute of my ride back in my new RDX. Thanks Sanchez, you're the BEST!!! God bless you :)
“ Wesley is awesome! He was extremely easy to work with. He helped me get exactly what I was looking for in a new automobile. Very friendly dealership... - would definitely recommend.
We are very glad to hear you had a great experience with us and thank you for taking the time to leave this review. We wish you many happy miles in yo...ur new Acura!
Went in for my first oil change and Nicole helped me she was fantastic
We are glad to hear you had a great experience with our service department and we thank you for taking the time to leave your feedback!
The service here is great. Everyone there is very nice and attentive. They get you in and out in no time.
We are pleased to hear you have had great experiences with our service department! Thank you for taking the time to leave your feedback.
HAD AN OUTSTANDING EXPERIENCE AT THE SERVICE DEPARMENT. THE SERVICE STAFF IS VERY CURTIOUS / PROFESSIONAL / AND FAST MY SERVICE ADVISOR WAS ON THE MONEY
Awesome, we are glad you had a great experience with us! Thank you for your feedback.
Service Calls go to voicemail and or service people pass the buck to someone else. So irritating!!!
We are very sorry to hear you had a bad experience with our service department. We take all complaints and criticism very seriously and make an effort... to ensure it does not happen again. Please feel free to call me, Serraya, at 305-232-1400 ext 5068 to talk more in-depth. Thank you
Very disappointed in the cx service provided in this dealership very rude and disrespectful , I am a first time buyer and can say that my experience has... been ruined by the salesman in this dealership. Overall wouldn't recommend this place to anyone looking to get a good deal on a car!