Reviews
Walters Mercedes is always organized, courteous, quick
Walters Mercedes is always organized, courteous, quick and knowledgeable! Justin is my Service Representative and he is AWESOME, COURTEOUS, KNOWLEDGEABLE he always keeps me informed of my service & he goes ABOVE & BEYOND!!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! We are glad Justin provided you with a quick and informative experience. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182
I honestly can’t say enough good things about my
I honestly can’t say enough good things about my experience with Christian! From the moment I walked in, he was friendly, professional, knowledgeable, and genuinely cared about helping me find the right vehicle. He made the entire process easy and stress-free without ever making me feel pressured. Christian went above and beyond to answer all my questions, explain everything clearly, and make sure I was comfortable with every part of the deal. You can tell he takes pride in what he does and actually cares about his customers—not just making a sale. If you’re looking for a great car-buying experience, ask for Christian! I would absolutely recommend him to friends, family, and anyone looking for a vehicle. He’s the kind of salesperson that makes you want to come back when it’s time for your next car. 5 stars all the way! Christian is the man! ⭐⭐⭐⭐⭐
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Austin, Thank you for leaving Christian this wonderful review and recommendation! We work extremely hard to ensure our guests are comfortable throughout their visit, and we are glad Christian was helpful and informative. It is our pleasure to assist you in any way possible. On behalf of the entire team- congratulations on your new vehicle! Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182
Always helpful and prompt and always keep you updated on
Always helpful and prompt and always keep you updated on the progress of your vehicle.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your kind review! We are glad our team consistently takes great care of you and keeps you well informed throughout the process. We hope you continue to choose us for all of your future automotive needs. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182
I had an outstanding service experience at Walter's
I had an outstanding service experience at Walter's Mercedes Riverside. Service advisor Mr. Alex Ramirez is highly professional with utmost care for his clients. He explained me all the service needs for my vehicle and kept me posted while my vehicle was under service. He delivered the vehicle in timely manner as promised. Mr. Alex is an absolute pleasure to work with. He ensures complete client satisfaction with high level of professionalism.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent review! It is always our goal to ensure our guests are comfortable with their experience, and we are glad Alex provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182
Super nice place good friendly people Ashley Botello
Super nice place good friendly people Ashley Botello great person helpful she goes the xtra mile helping me out
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing the positive experience you had with Ashley! We are glad she was kind and helpful. We strive for 100% customer satisfaction and we hope for an opportunity to work with you again. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182
This was my first visit after purchasing my vechicle.
This was my first visit after purchasing my vechicle. Overall the team was professional and good service.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star rating! We are glad our team provided you with top-notch service during your recent visit. It is our pleasure to serve you and we hope you continue to choose us for all of your future automotive needs. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182
Morris and Joshua made my experience seamless and pain
Morris and Joshua made my experience seamless and pain free. Impossible is possible here. Justin the finance manager was also very friendly and efficient.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Raj, thank you for your positive review! We are so glad Justin and Morris took great care of you and made your visit with us hassle-free and efficient. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again! Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182
Had a poor experience with my lease end with Mercedes.
Had a poor experience with my lease end with Mercedes. There were concerns with my contract that was not explained clearly and their representative did not follow through with response to address my concerns and provide requested information. It was astonishing how the customer service was so poor for this luxury brand. I wound up going with another company as they were proactive, responsive and worked diligently to get my business.
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- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share this feedback, and please accept my sincere apologies for the experience you had with your lease-end process. What you've described — unclear contract explanations and a lack of follow-through from our team — falls well short of the standard we hold ourselves to, especially for a Mercedes-Benz customer. I understand you've since moved forward with another company, and I respect that decision given how things unfolded. Even so, I'd like the opportunity to understand exactly where we let you down, both to make things right if possible and to ensure we address this internally so it doesn't happen to others. If you're willing, please reach out to me directly at (951) 441-6182. I'd genuinely appreciate the chance to hear more about your experience. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182
I've been going to Walter's Mercedes-Benz of Riverside
I've been going to Walter's Mercedes-Benz of Riverside for 26+ years and my experience has been excellent. J.R. Rodriguez in service is top notch always accommodating. I'm always treated like family. Excellent dealership.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! It is an honor to have earned your confidence and loyalty, and JR and the team will certainly continue to provide you with the A+ service you deserve. Please do not hesitate to give us a call if we may ever be of further service to you. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182
I had an outstanding experience purchasing my
I had an outstanding experience purchasing my Mercedes-Benz, and the credit goes entirely to Travis Rhodes. Before making my decision, I contacted sales representatives from eight different Mercedes-Benz dealerships. Out of everyone I spoke with, Travis was the only one who consistently stood out for being professional, polite, respectful, and genuinely helpful. He never pressured me into making a decision and instead took the time to answer all of my questions honestly and thoroughly. From our first conversation through the delivery of my vehicle, Travis made the entire buying process smooth, transparent, and stress-free. His knowledge, responsiveness, and commitment to customer satisfaction were exceptional. If you're looking for someone who truly values his customers and provides a first-class buying experience, I highly recommend asking for Travis Rhodes. He set the standard for what a Mercedes-Benz sales professional should be, and he's the reason I chose to purchase my vehicle from this dealership. Thank you, Travis, for making this one of the best car-buying experiences I've ever had!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Syed, congratulations on your new Mercedes-Benz! We realize you have several options when choosing a dealership, and we are honored you picked us. We are glad Travis provided you with the A+ service you deserve. Thank you for your kind review! Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182