First Honda

Rude and untrustworthy. On top of being rude when we come in for service, or sales. They also scammed my wife by overcharging her for a maintenance package. They gave her a brochure stating it was going to cover tire rotations, and fluid changes. But, once we come in for service, they tell us it only covers oil changes. We paid $1,076 for the package, which if it only covers oil changes, means we’re paying around $145 per oil change by purchasing the contact. THEY ONLY CHARGE $89.95 FOR AN OIL CHANGE! So by buying a maintenance plan from them you get to over pay for your service. There are so many Honda dealerships in east drive from this location, GO TO ANY OTHER HONDA DEALERSHIP!

I purchased a used Honda Civic in 2004. Of course, it had a paper license plate on the front of the car which says 1st Honda of Simi Valley and a regular license plate was on the rear of the car. It was my understanding that I would be getting the front license plate from them soon. It has now been about 16 1/2 years, and I still have not received my front license plate!!!!!! I went there in person to find out about it a while back, and I was told to call DMV. The holding time for DMV was one hour! I didn't have an hour to wait. Now, with the pandemic, etc., the DMV was closed for a while. Oh, yes, I was stopped by the police once because I only had a paper license plate on the front of my car.

SHADY AS xxxx. The truck we were looking at was in Ventura. We stopped in at 1st Honda to see if we even liked the model before we drove to Ventura. Ara told us they were bringing the truck to 1st Honda for us. We didn't commit to a deal because we had to sell our old car. We didn't hear from 1st Honda until the following day, when they told us Ventura had sold the truck already. Quite a coincidence as we had only been out of touch for a few hours. We made the trip to Ventura the following day AND BOUGHT THE TRUCK 1ST HONDA TOLD US THEY HAD ALREADY SOLD. 1st Honda flat out lied to us! Their loss - Ocean Honda in Ventura got our business. DO NOT TRUST 1ST HONDA. They are liars.

CUSTOMER REP WAS FRIENDLY AND HELPFUL, WAS HELP WITH OTHER ITEMS THAT MAY REQUIRE ANOTHER VISIT AT A FUTURE DATE

It was fast and I had no problem getting in when I wanted to. The staff was nice and not pushing to upsell.

Michael was incredible to work with and made this entire process so easy. Best experience I?ve had buying a car so far.

The communication was great and your service members are always very helpful. I've had to reschedule a few times and the team members are always accommodating.

The dealers are really nice and kind to customers. Try hard to make a good deal for customers. Definitely recommended dealership for customers Best price and service.

Facility was well organized and clean first of all. Great staffs, great customer service. I really appreciate their follow ups after my purchase..making sure I'm satisfied with my purchase.

I like the prompt response on all my questions & excellent customer care. I also like the price they gave me.