Reviews
Write a reviewExcellent Service Provider
Professional attitude with excellent and timely service!! Would recommend buying a car from, and maintaining that car at this facility. Delaware Subaru has what you need from Subaru!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. We look forward to serving you again in the future! Best regards, Bob Dominick, Client Relations Manager, bdominick@autoteamdelaware.com, 302.656.3100
Service Department
Steve is my service rep and it's a real pleasure dealing with him. He always greets me by name and is very helpful in answering questions I may have. The type of service that Steve and Ron show to customers is hard to find at dealerships today. That's part of the reason my next Cadillac purchase will be made at Delaware Cadillac. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this amazing review of our dealership. We strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that Steve did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best regards, Bob Dominick, Client Relations Manager, bdominick@autoteamdelaware.com, 302.656.3100
Delaware Subaru has great customer service
Jim was an excellent sales rep. He made me feel very comfortable with my purchase in knowing I made the most economical decision for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I sincerely thank you for going out of your way to write this review about Kia of Wilmington. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new vehicle. If you have any further needs, please come back to see us. Regards, Bob Dominick, Client Relations Manager, bdominick@autoteamdelaware.com, 302.656.3100
What a great experience!
Very pleasant experience, no pressure, worked within my set budget. Salesman Jim was just great!!! Would definitely recommend to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Meixell, it is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Kia of Wilmington. Thank you so much for your business and please let us know if there's anything else we can do for you. Regards, Bob Dominick, Client Relations Manager, bdominick@autoteamdelaware.com, 302.656.3100
great service
the sales persons answers your questions which in my case were very specific and the sales style is not rushed
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
King, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Kia of Wilmington! If there is anything else we can do for you just give us a call! Regards, Bob Dominick, Client Relations Manager, bdominick@autoteamdelaware.com, 302.656.3100
Great service
They are always timely in providing their service. They take time to ask additional questions before the service and then thoroughly explain everything that was done after completion. They provide a clean comfortable area for customers to wait while their car is being serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Melissa, thank you for sharing this great feedback with us. We feel our service department is what makes Kia of Wilmington special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Bob Dominick, Client Relations Manager, bdominick@autoteamdelaware.com, 302.656.3100
New Car purchase
The staff were very professional, friendly and helpful. They took the time to explain the terms and conditions as well as features on the vehicle.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review!
Great service!
There is a feeling of welcome and concern about whatever the car matters are. I was there for a regular checkup and it took a little less than an hour. I was also able to charge my phone while there with their charger!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, it's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Kia of Wilmington, we value our customers and we look forward to seeing you on your next visit. Regards, Bob Dominick, Client Relations Manager, bdominick@autoteamdelaware.com, 302.656.3100
Did not have to wait. Staff were curteous.
It was fine. Got out in a timely fashion. Staff was courteous. That's all folks. Not much else I can say.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Hedvika. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Kia of Wilmington, we value our customers and we look forward to seeing you down the road. Regards, Bob Dominick, Client Relations Manager, bdominick@autoteamdelaware.com, 302.656.3100
Airbag recall service
Very friendly personnel at the service desk. Noticed How clean the facility was. Felt area for dropping off car was limited.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Barbara. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Regards, Bob Dominick, Client Relations Manager, bdominick@autoteamdelaware.com, 302.656.3100