Land Rover Wilmington

Service was great, but communication from the service department could be better ! Otherwise I’m satisfied with the work that was done . I’m glad my problem was finally fixed !

I have always been extremely happy with the service department. They explain the repairs that are needed before they begin service. The service department is always extremely friendly and knowledgeable. My car always comes back brand new and the drivers are great also!

Excellent Customer service and professional employees! They always make my service an easy, pleasant experience! Highly recommend Land Rover Wilmington and wouldn’t go anywhere else.

I found myself with a blown out tire and then a flat spare and not near my usual dealership. This dealership took me right away and took care of my problems. It turned out to be more money than I expected but I was happy to be helped. The service was great and the customer service was great. My only complaint is there were no loner cars and I had to spend money on a rental. Normally when I go in for service at the Wayne PA dealership I always get a loner. This was the only downfall otherwise I was very satisfied. I would definitely recommend.

People seem nice but the outcomes are horrendous. They apologize a lot but the bad service levels are chronic. Folks have good intentions but are careless in the follow up part.

They were very accommodating and patient with me. They were great! Fast simple and easy They scheduked me quickly and early gave me a loaner. Couldn’t of made it simpler

I have had an ongoing problem with my 2015 Evoque’s muffler. Land Rover fixed it free of charge the first time a baffle inside it “broke” and started making a rattling, vibrating noise but tried to decline fixing it when it recently reoccured a second time. Luckily Sean persisted on my behalf to get them to fix it again. Hopefully it will not break a third time. I greatly appreciate Sean’s assistance in dealing with this issue. So while I am not happy with Land Rover’s attempt to shirk their responsibility to fix this ongoing defect, I am giving Sean 5 stars for advocating for me.

I needed a new tire (punctured and flat) before a road trip for the holiday. Called LR service in a panic and fit me in immediately!

My first time ever having my LR towed to a dealer I was not familiar with. It has been great because of Todd. His kind, professional mannerisms were outstanding. A great example of what a manager should be. He has kept me informed and explained what will be done. The best news is that it’s in the warranty period. I can only say that because of him I will service and buy my next ROVER here!

What a disaster Im dealing with as a result of Service Manager referring me to a local shop for a costly timing chain repair ($5000+) as I was told this shop has a certified RR tech. As they told me in person on Jan 23rd, (I couldnt get a return call, so I went in person) the first available appointment would be 6-8 weeks out, which I didnt have 6-8weeks, my check engine light was already on for a week. While there I asked for pricing on the repair, and had gave service manager all the parts numbers (about 20) per the timing chain kit. His feedback, ill get with our parts guy and get back to you, that never happen. So I went to the referred shop on Jan 24th and car went in on Jan 25th for timing chain repair, needless to say, they destroyed my car, after having it a month. I ended up needing a new engine, and 2 weeks later went back in for fuel injector seals (which should have been replaced prior) and now, im dealing with another issue.  The money ($6500+), and the months of lost time and its still not  100% repaired. Im beyond frustrated when all of this could have been avoided however the service manager at Land Rover didnt see me, or the urgent needed re]  oll no5hp0hun 3l 5-6weeks65pair as a priority as Ive owned my vechicle for 5 years and had taken it to this dealership for years, I waps a loyal customer and this was what I got in return.   On another note, theres a tech, John who is very very knowledgeable and is a true asset hes done repairs when I could get an appointment and have never had any issues or worries. The poor customer service and bad referral I would never reccomend anyone visit this service department unless you have time to waste. 😏 I wish the owners would reach out as I feel the situation Im left dealing with unacceptable per a referral that came from there Service Manager - pure crap for a prior loyal customer!