Reviews
Once out the door they are through with you!
First Review I've ever written and I hate to but it's honestly the worst customer service I've ever encountered! Long story short I purchased a used Honda Insight and had driving issues from the start where the car jerks during take off. My vehicle began not starting as well which they did fix but said they won't pay for the original issue of the car jerking during take off. Also DVD players in the headrests don't work. I spoke with so many people and was promised call backs each time and not once did they call back.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I appreciate you reaching out to us with your concerns. Please know they are taken very seriously by myself and the team here at Paramount Kia of Hickory. We are always striving to improve and give our customers top notch customer service. I would invite you to please contact me at your earliest convenience so I can not only learn more, but, if possible, resolve your situation with you. I hope to hear from you soon. Sincerely, Dave Estes | destes@paramountauto.com
Very helpful
Great Service is very helpful. Nick Thomas took his time to explain and help me out every way he could. Im happy the way it turned out and I recommend you go down there and see him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! I'm very happy to hear that Nick was of such great help to you. He is a great asset and we appreciate all that he does. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best, Dave Estes | destes@paramountauto.com
Professional Staffe
I was very satisfied I had a trade that I was still making payments on they were able to help me get into a new car. And trade in mine they answered all my questions I had regarding my trade. It was the best experience I had thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, Dave Estes | destes@paramountauto.com
Super accommodating and understanding. Highly recommend!
My experience was exceptional. I had been working with the Paramount in Asheville, NC and Justin was more than willing to get caught up on my experiences there and whatnot. The car I was interested in was cleaned and detailed before I arrived and I did not feel rushed at all through the test driving experience (something I often felt when test driving elsewhere.) I never once felt a sense of frustration from the team and they were able to walk me through the process, step by step. I would honestly recommend this dealership and felt that all the sales persons were communicative and kind. Thanks so much for helping me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure to read about your purchasing experience working with Justin. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Best, Dave Estes | destes@paramountauto.com
Great experience
Chris was very professional and helpful in our vehicle purchase. Understanding in meeting our new car needs. Helped me understand everything through the whole process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience working with Chris! He's great with people and focuses on the guest's needs. I’m glad he was able to help with your purchase and provide you with a great experience. If you need anything else in the future, please feel free to contact or visit us anytime! Best, Dave Estes | destes@paramountauto.com
Great experience
Micheal was so helpful. He worked very hard to get us the deal we needed. Michael went above and beyond to make sure each part of our experience was perfect. I highly recommend the Kia place and Michael Blackwood.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this marvelous review and congratulations on your new car! I am so pleased that Micheal was able to provide you with such exceptional service. Enjoy your new ride! Best, Dave Estes | destes@paramountauto.com
Wonderful salesman
Our salesman was the best I ever had. He helped us get the perfect car at a great deal We didn’t have to sit and wait all day we were in and out of there with our car in just an couple of hours Most of the time you spend all day sitting at the dealership The salesman also took lots of time to explain all the Features on the car he was a top notch salesman I would recommend him to anybody
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this review, Cheryl Marie. I am happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you please feel free to come back and see Paramount Kia of Hickory anytime! Take care. Best, Dave Estes | destes@paramountauto.com
2017 ford f 150
Chris did an amazing job! Very knowledgeable, friendly, made it a great experience. He understand my time contsraints and worked very diligently to make everything happen.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback! I am happy to hear Chris did a great job in assisting you in your purchase. Congratulations on your 2017 ford F-150! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Dave Estes | destes@paramountauto.com
The best experience
I spoke with Nick Thomas about buting a vehicle. He was very knowledgeable about the vehicle i had questions about he sounded very honest and up front. Would recommend him to anyone i know!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing this fantastic review! We appreciate your recommendation of Nick and your kind words about your experience with him at our dealership. Please let us know if we can ever help you in the future. Take care! Best, Dave Estes | destes@paramountauto.com
2013 Kia Soul
The people here are very friendly and respectful. You couldnt ask for any better. When i called in looking for a vehicle they guaranteed me they would get me imto a vehicle and Chris Gallegos did just that and it was within my budget.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your car shopping experience with us. I'm happy to hear you were able to find what you were looking for, including great customer service from Chris and the rest of the Paramount Kia of Hickory team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Best, Dave Estes | destes@paramountauto.com