Universal Mitsubishi

The customer service was great and the time in there was wonderful Zac got me in a car and a nice one to thank you guys so much for the great hospitality

Excellent staff . Fast and efficient team, specially Paul Tokatyan who is knowledgeable and very accommodating! I've been his customer for 15 years and I'm so grateful!

Excellent service, customer service, and overall experience. Paul and his team are thorough, honest, and fair. Highly recommend.

Armen was very helpful, professional, and friendly throughout the entire process. I really appreciate the excellent communication and customer service.

The service was exceptional. I would highly recommend. .they had great customer service and communication

Everything was handled right away with minimal wait time and courteous service in all departments!

Went in for oil change. The team went above and beyond with my service, was a quick turnaround. Thank you Armen!

Paul was the best of help. Treated my Mitsubishi Evo like it was his, suggested fixes and helped me with the problems I had. Glad to have my Evo running again like new thanks to Paul and his team at 5151 Van Nuys Blvd service center!

Thank you, Armen for your continued help and great service. We are very happy to work with your business team

Shady business — vehicle condition was misrepresented I would strongly recommend doing your own research before purchasing a vehicle from this dealership. When I purchased my car, the dealership showed me a clean Carfax, which gave me confidence that the vehicle had never been in an accident. After the purchase, I ran the vehicle through other vehicle-history reports and discovered that the car had actually been involved in an accident that was not reflected on the Carfax they showed me. I also discovered issues with the passenger seat. It was not the original seat that belonged in the vehicle and appears to have been taken from a different model. On top of that, there was paint/bodywork that appeared to have been covered up. Over time, the cover-up began to deteriorate and the underlying issues became more noticeable. Had I known the true history and condition of the vehicle, I would not have purchased it or would have negotiated a significantly different price. The biggest issue is the lack of transparency. A dealership should be upfront about a vehicle’s accident history, repairs, and condition rather than allowing a buyer to believe they’re purchasing a clean vehicle based on a Carfax report. I would be very cautious purchasing a used vehicle here. Get multiple vehicle-history reports and have the car independently inspected before signing anything.