Reviews
Sharrieff McIntosh offered great customer service. I had...
Sharrieff McIntosh offered great customer service. I had not purchased a new car in 13 years so had not been in a car dealership in a very long time. As much as I was dreading the experience Sharrieff made it very simple and painless. I leased a 2013 Toyota Venza. He spent quite a bit of time showing me how to use all of the new gadgets inside the car, setting up my blue tooth etc. I really appreciated his patience and willingness to work with me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! I am happy to hear that Sharrieff McIntosh provided you with excellent customer care upon your first visit to a dealership in over a decade! We certainly hope you are enjoying your new 2013 Toyota Venza and look forward to working with you some more in the future for any additional needs you may have. Thank you for choosing Legends Toyota! Bests—Duce Lett, General Manager
Leo Bernal helped us purchase our vehicle. Leo was open,...
Leo Bernal helped us purchase our vehicle. Leo was open, honest, and timely with his communications back to us. We liked working with Leo because he truly listened to what we wanted and needed in a vehicle. He worked hard to find the perfect vehicle for us. The vehicle was in Omaha, and he brought it down to KC for us. We are very pleased with our purchase. Leo will be our first choice when buying our next car. Dave K.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for spending a couple minutes to share your recent experience with Legends Toyota. Leo Bernal is a valuable member to our team and I am pleased to hear that he was able to provide you with a positive purchasing experience. Our team has no problem going above and beyond to find our customers the perfect vehicle that fits their budget and lifestyle. I certainly hope you enjoy your new vehicle and look forward to working with you some more in the future. Thank you—Duce Lett, General Manager
Javan was very patient and understanding while working...
Javan was very patient and understanding while working with me. He considered my needs as well as my budget when helping me find a reliable and dependable vehicle of my choice. As a college student I was looking for a dependable car that would be able to get me through school. While I was a bit worried about having a car payment Javan assured me that he would do his best to make sure I did not exceed my budget. In doing as he promised I was able to drive off the lot in a brand new 2013 Toyota Corolla. Thanks Javan for all your hard work, I love my Corolla!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback! I am pleased to hear that Javan was patient, understanding and was able to find you a vehicle that fits your needs within your price range. The 2013 Toyota Corolla is a fine choice and a reliable vehicle. We are confident you will be more than satisfied with your decision. We look forward to working with you some more in the future for any sales or service needs you may have! Find us on Facebook and Twitter for future savings. Thank you—Duce Lett, General Manager
We bought a Prius from Chris and had an excellent...
We bought a Prius from Chris and had an excellent experience. We are very happy with our car and the service we received. We will return in the future.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for allowing us the opportunity to earn your business! Our primary goal is to ensure our customers’ satisfaction and I am pleased to hear that you are happy with your new Prius! Don’t hesitate to contact us for addition sales or service needs you would like assistance with! We look forward to working with you some more in the future. Bests—Duce Lett, General Manager
I had been searching for a deal on a new toyota camary...
I had been searching for a deal on a new toyota camary hybrid. I had emailed legends about my interest but had ended up making a deal with another KC area dealership after much haggling which I absolutely hate. Why not give me the best deal you can and move on. So just to make sure I was getting a good deal I ended up going to legends. I had exchanged emails with Charlie Ross but he had gone home for the day by the time I got to legends. I ended up talking with Chevis. I was in the dealership maybe 20 minutes with a better deal than I had gotten after 6 hours or so of dealing with the other dealership. All dealerships should take example of this from Lengends. My son had a similar experience with them around 6 months earlier as he purchased a new Prius from them as well. This is why Legends get all 5s in my book.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you sharing your experience with Legends Toyota. Car shopping is exciting but can also be time consuming and that is why our goal is to make the experience smooth and pleasant while offering competitive pricing! I am glad to hear that we were able to get you in your new Toyota Camry Hybrid at an affordable price. We look forward to working together some more in the future for any sales or service needs you may have. Find us on Facebook and Twitter to take advantage of upcoming discounts in the new year! Thank you—Duce Lett, General Manager
Purchased a 2006 Infinity.. Asked them if everything...
Purchased a 2006 Infinity.. Asked them if everything worked properly and if it needed brakes or rotors.. They said it was all good and needed nothing.. Found out That it needed relay switch for fan 297.00 .. Then Infinity said they told previous owners 5 months before they traded it in to Legends that it needed back brakes .. Very dishonest dealership. Tried talking to the GM but he hung up on me and then lied and told the receptionist to tell me he was with a client and had his do not disturb sign on his door .. They also over charged me about 1500 on the car and snuck in a 275.00 finance charge on me .. Watch out .. They are Professional Crooks ...
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I would first like to apologize that you have poor feelings about your experience with us. I would however like you to know that I certainly didn't and would never hang up on you. After we became disconnected, I tried several times to call back, I also left a message for you. I stopped calling, because I assumed you were aggrivated with the result of our conversation. As we explained to you at the time we spoke, our store offers all of our customers an extended service policy. After reviewing your paperwork, we discovered that you had in fact purchased an extended service policy for your vehicle (which was a fantastic decision) at the time you purchased your vehicle. Unfortunately, you opted to cancel the extended coverage one day after purchasing the vehicle. Please understand, we try and take care of any reasonable needs that our customers may have within a reasonable time frame. The switch went out in your Infinity almost 8 months after you purchased the vehicle. While this is an unfortunate situation, this is the exact reason that we offer the extended service policy on every vehicle that we are able to. We feel like we have tried to be as fair as possible with you, however, we pride ourselves on our customer service and we are always looking for ways to improve. If you would like to visit about any other portion of your purchase, I would be happy to go over any detail of your purchase with you, in as much detail as you would like. I have reviewed your paperwork and I can not see any part that shows any additional undisclosed fees. I look forward to hearing from you. Duce Lett General Manager Legends Toyota
Considering that this whole process took 8 weeks due to...
Considering that this whole process took 8 weeks due to scheduling problems I would say that we had an excellent experience with no pressure and a very well informed staff. I would recommend this dealership without hesitation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking a few minutes to share your experience with Legends Toyota. I am happy to hear that we were able provide you with a stress free and pressure free purchasing experience. Find us on Facebook and Twitter for future savings! Thank you –Duce Lett, General Manager
My entire experience was great, Aaron spent almost his...
My entire experience was great, Aaron spent almost his entire day helping me. The finance side of it too was great, they got me a great rate on a used car and did everything they said they would.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am happy to hear that you are completely satisfied with your new car! Customer service is very important to us at Legends Toyota and I am happy that Aaron was able to assist you with finding the best vehicle for your needs. Thank you--Duce Lett, General Manager
I worked with Chevis and Charlie on the first car I...
I worked with Chevis and Charlie on the first car I bought new in June 2012 Camry Hybrid XLE. They both did an excellent job. Bottom line they did what they said they were going to do and that's what counts with me. They also had the best price in town. My son was involved in an accident in the Camry five months later and the insurance company totaled it. My first call was to Charlie and Chevis for another new car which I bought from them a week ago. I would highly recommend them to anyone who likes a no hassle, pressure free buying experience. Thanks again guys.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your recent experience with Legends Toyota. Our sales staff truly care about each customer and I am happy to hear that Chevis and Charlie were able to find you the best deal on your new Camry Hybrid XLE. Thank you for thinking of us for your most recent purchase also. Find us on Facebook and Twitter for future savings in our service department! Thank you—Duce Lett, General Manager
I have been wanting a new car for some time now and I...
I have been wanting a new car for some time now and I just loved my Corolla S and think that Toyota are great little cars to own. I just needed something more room and having a carseat in the back gets a little cramped for my long-legged passengers. I showed up to the Legends Toyota and Jake Willis the sales consultant was very quick to come out and help me find the perfect vehicle. I had looked at RAV4's online and I was leaning towards those and Jake was very friendly and helped me pick out the perfect RAV4 for my family. I walked out of Legends Toyota on Tuesday night the very proud owner of a 2012 Toyota RAV4!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your recent experience with Legends Toyota. I am happy to hear that Jake Willis was able to find the perfect vehicle for you and your family. We hope you enjoy your new 2012 Toyota Rav4 and look forward to working with you some more in the future. Thank you—Duce Lett, General Manager