Reviews
The treatment I received when purchasing a car at Legends...
The treatment I received when purchasing a car at Legends from Jeffery Massey was excellent. I have purchased three cars from Performance and now Legends. Each time the sales staff and finance officers have been great. I have all my service done here also. I recommend this dealership highly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is great to hear that Jeffrey Massey was able to provide you with such an excellent purchasing experience at Legends Toyota! We appreciate you sharing your feedback and look forward to working some more with you in the future for any sales or service needs you may have! I hope you enjoy many safe and pleasant drives in your new vehicle. Thank you—Duce Lett, General Manager.
Even though I paid cash for the vehicle, I had to go...
Even though I paid cash for the vehicle, I had to go through a lengthy credit process so my personal info could be used for marketing purposes. Also I was charged a $300. administration fee to gouge the customers because they aren't making enough money on a $30,000 vehicle. When you get ripped off it doesn't matter how nice they are.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Charlie did a great job informing us of all the...
Charlie did a great job informing us of all the options,was very thorough,and followed through with everything. I would highly recommend Charlie and Legends Toyota to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience with others. Charlie is a valued member to our team and I am pleased to hear that he was able to make you feel comfortable during your visit to Legends Toyota. Find us on Facebook to stay informed of exclusive sales events and updates at our dealership! Thank you, Duce Lett, General Manager
MR. LaVan Clayton is a sales person who is committed...
MR. LaVan Clayton is a sales person who is committed personally and professionally to insuring the costomer is thoroughly satisified and competent that he received the best deal from a well qualified individual. His in-dept knowledge of the vehicle and how to get the purchaser focused on the vehicle heis interested in. His timely advice, attention to detail and technical knowledge of how to proceed in closing a deal served as a sound base for Legends Toyots. Mr. Clayton is a strong asset to Legends Toyota and should become a top salesman. I would trust him with any future potential customer I send him or others that are looking for a sales person that thkes great care and meets their needs. V/R James D. Howard
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with working with JaVan Clayton at Legends Toyota. Customer satisfaction is our priority and I am happy to hear that he was able to answer your questions in a timely manner. We look forward to working with you in the future for any additional needs you may have! Thank you, Duce Lett, General Manager
i was treated with kindness and respect. They really...
i was treated with kindness and respect. They really worked hard to get me in my new car. It was a pleasurable experience and i was off in my new car within hours of arriving. thanks chris and legends toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words. I am glad to hear that you were treated with kindness and respect during your visit to our dealership. Enjoy your new vehicle! We look forward to working with you in the future for any additional sales or service needs you may have. Bests—Duce Lett, General Manager
My total experience with this dealership was positive....
My total experience with this dealership was positive. From the moment I walked in, and asked to take a specific car on a test drive, to the moment when I was handed the keys, I was treated professionally and courtiously. My sales rivers and it was nothing but exemplary. He answered all of my questions completely and thoroughly, and he never put me under any feelings of pressure. Even though my car is certified, I purchased complete maintenance package for small additional amount per month. Deuce, the service manager came out to meet me, and told me that he would do his best to keep me as a satisfied Toyota owner. And Rick, in finance, was so friendly and helpful. A true pleasure to deal with. I hope to have a life long, family-type experience with Legends Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your recent experience with Legends Toyota. I am pleased to hear that our staff was able to provide you with such a positive purchasing experience! We look forward to working with you in the future for any additional sales or service needs you may have. Thank you—Duce Lett, General Manager
The folks at Legends Toyota were extremely helpful and...
The folks at Legends Toyota were extremely helpful and courteous during the search for a new car. This was the first time I purchased a vehicle and did not feel pressured or taken advantage of; Chris Riekins in particular went out of his way to make the experience a pleasant one! We were struggling a bit with the decision between two cars from different manufacturers and Chris was able to borrow a car from one of their other dealerships and had it on site when we took our test drive so we were able to really feel the differences between the two vehicles with virtually no wait in between! I cannot even begin to describe how incredibly helpful that was in making our decision. I would definitely buy another vehicle from Chris Riekins and Legends Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is wonderful to hear that Chris Reinkins was able to offer you such a pleasant purchasing experience at Legends Toyota! Our first priority is ensure each customer is completely satisfied with their vehicle choice, and our provided customer care. We take great pride in what we do here. Thank you for sharing your experience. We look forward to working with you some more in the future! Bests—Duce Lett, General Manager
Horrible experience @ the Legends Toyota in K.C.K.
I just finished writing a very long review on my experience @ the Legends Toyota dealership on November 20,2012 but it "disappeared" and I don't have the energy or patience to rewrite it. Therefore, I will just say they made a repair of a bit over $100 WITHOUT MY APPROVAL, then went on to tell me that I had another MAJOR problem with the same window although this problem was with the "switch" that was going to go "out". WHEN they could not tell me but that it would cost just a bit under $500 when it did. I ended up buying a 2012 Toyota RAV4 at the Crown Toyota dealership in Lawrence, Kansas and had a WONDERFUL experience. I will have my new car serviced @ that dealership even though it is further than the Legends dealership because I do not trust the Legends dealership at all !!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I would like to thank you for reaching out and expressing your concern with us. On behalf of Legends Toyota, I do apologize for any frustration you have experienced; however, I would also like to assure you that we have not, nor will we delete any customer?s review, either positive or negative. The author of the review is the only one with the ability to edit or remove their review. Your feedback is very important to us as we are constantly looking for areas in which we can improve. If you have the time and are willing to discuss your experience in further detail, I would love the opportunity to regain your trust in us and explain any misunderstanding that seems to be of concern. Please contact me at your earliest convenience at 913-299-8600. I look forward to hearing from you soon. Sincerely, Duce Lett, General Manager
Without a doubt one of the best car buying experiences I...
Without a doubt one of the best car buying experiences I have ever had. Everyone I met at the dealership was very nice but Mark Dixon would be the reason we would return.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback! Mark Dixon is a valuable member to our staff and it is great to hear that he was able to provide you with such a great purchasing experience. We certainly hope you are enjoying your new vehicle! Don’t hesitate to contact us for any questions or additional needs you may have. Thank you—Duce Lett, General Manager
My experience with Toyota was very good. The impressive....
My experience with Toyota was very good. The impressive. This is my second vehicle purchased from toyota. The sales people were kind, respectful,polite, and very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your kind words as we take professionalism and customer service very seriously! Thank you for the repeat business. We look forward to continuing to work together in the future! Bests—Duce Lett, General Manager
