Reviews
I took my vehicle in for tire repair that was covered
I took my vehicle in for tire repair that was covered under warranty! Todd provided me with efficient and exceptional service. He went above and beyond to make sure I was satisfied with the repairs.
I took my vehicle in for tire repair that was covered
I took my vehicle in for tire repair that was covered under warranty! Todd provided me with efficient and exceptional service. He went above and beyond to make sure I was satisfied with the repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ryan was fantastic to work with through the purchase
Ryan was fantastic to work with through the purchase process. I had specific Yukon features I wanted and he found one arriving at the dealership the following week. Worker through a few upgrades I wanted to make prior to taking it home and knocked those out with ease.
Ryan was fantastic to work with through the purchase
Ryan was fantastic to work with through the purchase process. I had specific Yukon features I wanted and he found one arriving at the dealership the following week. Worker through a few upgrades I wanted to make prior to taking it home and knocked those out with ease.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service took longer than normal.
Service took longer than normal. After service was completed, it took 45 minutes for a porter to bring my truck around. When she did get there, she was rude and put out that she had to do that job. All my other service visits have been good. This one was by far the worse. I will come back for service again. However if this experience is similar, I will be looking for a new dealership.
Service took longer than normal.
Service took longer than normal. After service was completed, it took 45 minutes for a porter to bring my truck around. When she did get there, she was rude and put out that she had to do that job. All my other service visits have been good. This one was by far the worse. I will come back for service again. However if this experience is similar, I will be looking for a new dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, Michael. We understand your frustration with the extended wait time after service and the interaction with the porter during your recent visit. At Robert Brogden Buick GMC, providing timely and courteous service is important, and your feedback helps highlight how even a single experience that falls short can impact the overall impression of the dealership. It’s also helpful to hear that your other visits have been positive, which provides context for your overall experience. Feel free to connect with us directly if you'd like to continue the conversation or provide additional details. We’re available to review this with you at your convenience. Sincerely, The Robert Brogden Buick GMC Team
Warranty service found an extra dent and repaired it on
Warranty service found an extra dent and repaired it on their own. Glad they did that.
Warranty service found an extra dent and repaired it on
Warranty service found an extra dent and repaired it on their own. Glad they did that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're delighted to hear that our team at Robert Brogden's Olathe Buick GMC took the initiative to repair the extra dent during your warranty service. We strive to provide exceptional care for our customers and their vehicles. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team
We had no problems with Roger or Tim at the dealership.
We had no problems with Roger or Tim at the dealership. They made us fill welcome the whole time
We had no problems with Roger or Tim at the dealership.
We had no problems with Roger or Tim at the dealership. They made us fill welcome the whole time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Kenny! We’re thrilled to hear that you felt welcomed by Roger and Tim at Robert Brogden's Olathe Buick GMC. Our team strives to provide a great experience for our customers, and we appreciate your feedback. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team
Jim was very friendly, helpful, and service was performed
Jim was very friendly, helpful, and service was performed promptly. I really Appreciated the excellent service.
Jim was very friendly, helpful, and service was performed
Jim was very friendly, helpful, and service was performed promptly. I really Appreciated the excellent service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that Jim provided you with friendly and prompt service at Robert Brogden's Olathe Buick GMC. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team
They were very accommodating.
They were very accommodating. They Made it easy for me to have my truck serviced.
They were very accommodating.
They were very accommodating. They Made it easy for me to have my truck serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind feedback! We’re glad to hear our team was able to make servicing your truck easy and accommodating. At Robert Brogden’s Olathe Buick GMC, we truly appreciate the opportunity to take care of your vehicle, and we look forward to welcoming you back for your next visit! Sincerely, The Robert Brogden Buick GMC Team
Jimmy carpenter went above and beyond to help me at
Jimmy carpenter went above and beyond to help me at Brogden GMC great people there
Jimmy carpenter went above and beyond to help me at
Jimmy carpenter went above and beyond to help me at Brogden GMC great people there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Christop! We're thrilled to hear that Jimmy went above and beyond to assist you at Robert Brogden's Olathe Buick GMC. Our team strives to provide excellent service, and it's wonderful to know that you had a great experience. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team
Best I have ever delt with Jimmy carpenter went above and
Best I have ever delt with Jimmy carpenter went above and beyond the whole experience went 100% better than I ever thought
Best I have ever delt with Jimmy carpenter went above and
Best I have ever delt with Jimmy carpenter went above and beyond the whole experience went 100% better than I ever thought
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Christop! We're thrilled to hear that your experience with Jimmy at Robert Brogden's Olathe Buick GMC exceeded your expectations. We take pride in providing exceptional service, and it's great to know that Jimmy went above and beyond for you. We appreciate your kind words and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team
Matt was nice and the truck is in for a shake and a
Matt was nice and the truck is in for a shake and a squeak for a brand new truck. the issues did not get resolved and the truck needs to go back a week later. to see if we can find the issues.
Matt was nice and the truck is in for a shake and a
Matt was nice and the truck is in for a shake and a squeak for a brand new truck. the issues did not get resolved and the truck needs to go back a week later. to see if we can find the issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Jason. We appreciate your feedback regarding the concerns with your new truck. It's great to hear that Matt was nice, but we understand the frustration of having ongoing issues. We encourage you to contact Robert Brogden's Olathe Buick GMC so we can assist you further in resolving these concerns. Your satisfaction is important to us, and we want to ensure your truck is in perfect condition. Sincerely, The Robert Brogden Buick GMC Team