Reviews
ordered vehicle was glad process didn't take to long
great experience salesman was great ! I was surprised that I had to notify the sales staff that my truck was on there lot.. but I guess the original salesman I ordered with was no longer employed there.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Great service
Staff was great to work with. Also received a call from Lindsay checking if everything in my new Explorer is working for me. Lindsay contacted Frankie for questions I had. Frankie called me back to assist. Great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
helpful and committed took out the stress
Everyone that I came in contact with was cheerful, helpful, and courteous. All were available to answer questions and make recommendations over the phone. would recomend
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worst ever
Purchased my last 3 new cars here, so why not....2 1/2 hours wasted. Did not have the vehicle we wanted and showed no interest in getting it. Kept wanting to sell something off the lot. Ask about an appraisal on my trade 3 times and kept getting the run around until we made a choice. Salesman actually left twice to see other customers. Got up and left, spent my 46k at a different ford dealer the next day. I live 2 miles from this dealer, but I will never set foot on the lot again.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Quick Lane
Very friendly and respectful. Did a great job! They greeted me using my name and explained everything they were doing. Snacks and water were available while I waited.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you!
Sam Dorsey and the rest of your staff make buying a car almost painless. Friendly, no pressure, tell him what you want and he'll find it. He'll also tell you how to save money, advantages over disadvantages, and never pressures you or tries to sell you more. Awesome!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worst ever
Purchased my last 3 new cars here, so why not....2 1/2 hours wasted. Did not have the vehicle we wanted and showed no interest in getting it. Kept wanting to sell something off the lot. Ask about an appraisal on my trade 3 times and kept getting the run around until we made a choice. Salesman actually left twice to see other customers. Got up and left, spent my 46k at a different ford dealer the next day. I live 2 miles from this dealer, but I will never set foot on the lot again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I went back, said I would not, but I must say....much much improved, so please check my latest review....for what it's worth, Alex Moore with Gary Crosley tried to make it right last time, but that bridge had been burnt. As a local person, glad to see they weeded out the bad salesmen....100% tuen around from last time
Exceptional customer service
Eddie's customer service is absolutely phenomenal. We continue to make purchase after purchase with Gary Crossley Ford based on how friendly and professional they are every time . I couldn't ask for a better experience .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was the second car that I bought from Crossely and Gene
I trust Gary Crossely Ford and my salesman Gene. I feel like I am getting a fair and straight forward deal. I also feel that everyone that works at the dealership will do the right thing on behalf of the customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome.
everyone was awesome. In used to buying used cars with cash, so this was my first financing experience, and everyone was patient, incredibly knowledgeable, and walked me through everything so there were no unanswered questions. I love my new car. Thanks so much guys!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car