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Gary Crossley Ford

(1,128 reviews)
Visit Gary Crossley Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 947-2830 (866) 947-2830
Used (866) 919-3972 (866) 919-3972
Service (866) 286-3702 (866) 286-3702

Reviews

(1,128 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gary Crossley Ford from DealerRater.

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70,000 miles service

The quick lane service is always good. Have never had an issue with them. It's the body shop I'll never use again after two bad experiences.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

friendly get right to the problem excellent service

they know what the problem is if there is one, very friendly, treat you like family. don't leave you standing they greed you as soon as they see you pull in. answer all the questions that you have and if they don't have what they have on the lot they can find it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Expedition service

Got the Works package, plus discussion on some larger service item projects for the near future. Staff is always helpful and informative. They help prioritize, and are very good on discussing the problems.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Worst Buying Experience Ever

Horrible attitude and approach of the salesman, overly emotional, quick to appear angry, was not above name calling. Keep an eye on your negotiated price, when I pointed out damage on the car the would need to be fixed the price went up, also know ahead of your agreement which side of your offer the doc fees are being applied to. I made my offer including the $199 charge, they tacked it on in addition to my offer. Several items listed in a "we owe" form that I have been unable to get completed, now saying they can't do them. Don't expect the car to be detailed prior to delivery either. The way it looks when you test drive it, inside and out, is what you are going to get when you pick it up. Never again. Amazed to see my salesman's name on these pages with a positive review, interesting they are all from male buyers. Maybe that was the issue...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

All good

Fast service on a recall. Friendly people on the phone also. Looks like a fun place to work. I would recommend this dealer to anyone. Too bad the survey company that you contract with is not mobile friendly. It's not accepting my answers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick service

I came in without a reservation for an oil change and was taken in right away. The staff were friendly and helpful. I would recommend this dealer to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Experience at Gary Crossley

I had an incredible experience at Gary Crossley Ford. Graham did an amazing job at helping me and answered all of my questions and made me feel very comfortable. I will recommend him to my friends and family. Very polite, professional and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great

It was a great experience at Gary Crossley, as it always is. I've bought at eight vehicles here and plan on keeping up the tradition!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome Experience!

Alfredo did an excellent job getting us taken care of. We came in looking for something within a very specific price range and we got exactly what we were hoping for. We couldn't be happier with the experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchase Experience

It was great working with Karl. Very relaxed no pressure sale. Jeff handled the finance portion promptly and courteously. Handling the trade of my motorcycle for the truck was easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.