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Mark Jacobson Toyota

(2,768 reviews)
Visit Mark Jacobson Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2016 state dealer award
View 10 awards
2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (919) 666-2610 (919) 666-2610
Used (919) 794-7762 (919) 794-7762
Service (919) 666-2639 (919) 666-2639

Reviews

(2,768 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Jacobson Toyota from DealerRater.

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Used car buying process

This was my first experience buying a new car at Mark Jacobson. Previously I had bought or leased new cars from this dealership. Everything about the experience was positive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service

Mrs Barbra went the extra mile to help and I’m very thankful I recommend this place to anyone. I will be referring my fee and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Service

This place is so awsome!!! The people here are sooo incredible and we will definitely be back to purchase again.. Thank you all so much!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent

Leo Sullivan and trainees were excellent. They really went above and beyond to make this experience a success. First dealership I went to and felt like they were for the customer. Thanks and keep up the great work!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

A blessing

Mr.Adams is such a wonderful person. He took the time to listen to me and not just pitching a sale. He worked with me when I thought ALL hope was lost. He was very open and honest about everything. He did NOT try to rip me off . I drove off the lot today in my new car! I am so in love with it. Thank you Mr.Adams ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Always looking out for others

I bought a new phone and I had problems connecting it to my Bluetooth so I called Frank Adams and he took the time out of busy day to come out and help me get this set up in no time st all thank you Mr Adams for marking my day a little brighter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Helpful

I called Barbara Decatur on last Thursday and told her I was having some problems with my car. She told me to come in on Saturday to talk. She was so helpful with advice, I walked out with a 2019 Toyota Corolla. I was so happy I wanted to cry. Thanks Barbara!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great place to buy a car

This is the second car I have purchased from Mark Jacobson Toyota, and it was an enjoyable experience both times. Frank Adams, the salesman I dealt with on my recent purchase, is the same salesman who I dealt with in my previous purchase. He is not only very knowledgeable and efficient, but he is always a pleasure to deal with. He is one of the reasons I chose to buy a Toyota, instead of another brand from another dealer whose salesman was nowhere close to Frank's standard.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Dream Team

We recently purchased our car at Mark Jacobson toyota from Leo and he was amazing! We would highly recommend going straight to him for your car purchasing needs! Then we were filling out the paperwork, we worked with Quincy Hamilton and you could tell he had our best interest in mind. He set us up with GAP and a warranty that gives us great peace of mind! He was hilarious to boot! They are the dream team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Experience with Alex Dias!

This was my first visit to Mark Jacobson and I was very pleased with the outcome. Alex was beyond helpful in providing me with all the information I needed to make the best decision for myself. He was professional, personal and extremely knowledgeable! Other amazing staff were Mark, Craig and Bob (Finance).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.