Reviews
The Truck Service Center customer vehicle parking issue
The Truck Service Center customer vehicle parking issue has improved. One issue of concern that creates a vehicle repair backlog is a lack of Drivability Techs to diagnose vehicle codes then route vehicle to specific tech/mechanics to perform require repairs. I realize that finding qualified techs to diagnose today's current computer driven vehicle components is difficult at best, but obtaining qualified ones would greatly enhance the routing of vehicles to the appropriate repair person.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback regarding the Truck Service Center at Folsom Lake Ford. I appreciate your recognition of the improvements in our vehicle parking situation. Your concerns about the need for more Drivability Techs are important to us, and I understand how this impacts the efficiency of our repair process. We're continually striving to enhance our services, and your input helps us identify areas for improvement. If you have any further thoughts or suggestions, please feel free to reach out to us directly. Thank you again for your valuable insight! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great experience!
Great experience!!! Would highly recommend in the future…. Thank you very much… Everyone was great to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I'm thrilled to hear that you had a great experience at Folsom Lake Ford. Your recommendation means a lot to us, and I'm glad our team made a positive impression. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Efficient, professional service.
Efficient, professional service. This is my second vehicle purchased from Folsom Lake Ford and highly recommend them as a dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, John, for your wonderful feedback! I'm thrilled to hear that you had an efficient and professional experience with us at Folsom Lake Ford. It's great to know this is your second vehicle purchase, and I truly appreciate your recommendation. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
The sales department was great!
The sales department was great! They made the deal Happen and I left with a brand new lightning!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I'm thrilled to hear that our sales department helped you secure a brand new Lightning. At Folsom Lake Ford, we strive to make every customer's experience exceptional. We appreciate your feedback and hope to see you again soon! Enjoy your new vehicle! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Kevin Garay was honest and true Together with his
Kevin Garay was honest and true Together with his Manager Matt And Boss Scott True to word dealership Able to work with you Will not force you to buy Explains pros and cons of the process Will definitely refer a family a friend a co worker to this dealer
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Calen! I'm happy to hear about your positive experience with Kevin, Matt, and Scott at Folsom Lake Ford. Our team strives to provide honest and transparent service, and we appreciate your recognition of that. We appreciate you considering us for referrals; we look forward to serving you and your loved ones in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Easy to make a convenient appointment and immediately
Easy to make a convenient appointment and immediately greeted when I drove up. The service writer (James W) was very knowledgeable and helpful. I had lots of questions and he answered all and even made a call to a tech guy on a diesel fuel question. He helped with discount coupons and choosing the right maintenance program for me. Very happy with the experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Folsom Lake Ford. It's great to know that James was able to assist you with your questions and guide you through the maintenance program options. We appreciate your feedback and look forward to seeing you again for your next service visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
This is the third vehicle I've purchased from Folsom Lake
This is the third vehicle I've purchased from Folsom Lake Ford, and again the transaction was without stress, amazing support and super knowledge from Gabe Warmuth in sales (wonderful!) and Trent Wall in F&I. A team to be proud of for sure!! I would give them both five stars (but you didn't list them below)!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback! I appreciate your continued trust in Folsom Lake Ford for your vehicle purchases. It’s great to hear that Gabe and Trent provided you with such excellent support. We look forward to welcoming you back for your next vehicle purchase. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Jaye was great and got my truck turned around quickly.
Jaye was great and got my truck turned around quickly. He kept me informed throughout the day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I'm thrilled to hear that Jaye provided you with excellent service and kept you informed during the process. At Folsom Lake Ford, we are committed to delivering top-notch experiences for our customers. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Greatest experience two times in a row!
Greatest experience two times in a row!! This place is absolutely amazing!! This is the place to go to buy a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! I'm so happy to know you had such a great experience at Folsom Lake Ford, not just once but twice. Your recommendation means a lot to us. We look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Travis did an excellent job.
Travis did an excellent job. I don't remember working with any of the people listed below. I called from a town a couple hours away and Travis was able to find what vehicle I needed, but it just wasn't in yet. I was called a week later, that the vehicle was in. The transaction was quick and enjoyable. It took us longer to drive there, the sale went so quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I'm thrilled to hear that Travis provided you with excellent service and was able to help you find the vehicle you needed. It’s great to know that your transaction was quick and enjoyable at Folsom Lake Ford. I appreciate your business and look forward to assisting you again in the future! Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Thank you for your wonderful review, Kevin! I am thrilled to hear that Travis provided you with excellent service and was able to help you find the vehicle you needed. It’s great to know that your transaction was quick and enjoyable at Folsom Lake Ford. We appreciate your business and look forward to assisting you again in the future! Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com