Reviews
Very good service, definitely would recommend. Although I arrived late, they still did excellent job.
Very good service, definitely would recommend. Although I arrived late, they still did excellent job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for recommending us. We’re glad we could still deliver excellent service for your Audi A7 even after your late arrival. Feel free to reach out if you need anything else. Aaron Thetford General Manager [email protected]
Great service. Got me through the purchase process quickly. Were very prepared for when I arrived. Felt Cesar really took care of my family!
Great service. Got me through the purchase process quickly. Were very prepared for when I arrived. Felt Cesar really took care of my family!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear our team was prepared and that Cesar took such good care of your family. Thank you for choosing Audi, and please let us know if we can assist you again. Aaron Thetford General Manager [email protected]
Had a great experience with Jackie and the rest of the team. We really appreciated the options given to us in getting the car back to Reno that day.
Had a great experience with Jackie and the rest of the team. We really appreciated the options given to us in getting the car back to Reno that day.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted Jacqueline and our team could offer you options to get your Audi Q5 back to Reno that day. Thank you for choosing a pre-owned Audi Q5 with us. Safe travels, and don’t hesitate to reach out if you need anything else. Aaron Thetford General Manager [email protected]
Cesar and the team were friendly and knowledgeable. My wife and I had a great repeat experience at this dealership.
Cesar and the team were friendly and knowledgeable. My wife and I had a great repeat experience at this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to welcome you and your wife back. Cesar and our team enjoyed working with you both again, and we’re thrilled to see you driving a new Audi S5. Enjoy the ride and let us know if there’s anything we can do. Aaron Thetford General Manager [email protected]
Service advisor, Teryn Scott provided was great in handling my service issues. He coordinated my 3m Booster service including a time slot with Kailey (Audi technologist) to review my Q5 capabilities. Kailey was most helpful in guiding me through some of the features I had questions concerning THANK YOU & Kudos to both Teryn and Kailey.!! Teryn was very Efficient in scheduling my appointment for the 3M Booster service to minimize the time I would have to be in Sacramento away the from the Bay Area. I would have appreciated being told when I purchased the car, including the 3M package that I would have to return to Sacramento for the servicing of this package. I would have left the car and returned to pick up the vehicle one the service had been complete.
Service advisor, Teryn Scott provided was great in handling my service issues. He coordinated my 3m Booster service including a time slot with Kailey (Audi technologist) to review my Q5 capabilities. Kailey was most helpful in guiding me through some of the features I had questions concerning THANK YOU & Kudos to both Teryn and Kailey.!! Teryn was very Efficient in scheduling my appointment for the 3M Booster service to minimize the time I would have to be in Sacramento away the from the Bay Area. I would have appreciated being told when I purchased the car, including the 3M package that I would have to return to Sacramento for the servicing of this package. I would have left the car and returned to pick up the vehicle one the service had been complete.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing how our service advisor handled your Audi Q5’s 3M Booster service and how our technologist walked you through its features. We’re glad the scheduling minimized your time in Sacramento. Your suggestion to mention service requirements sooner is noted for future visits. Aaron Thetford General Manager [email protected]
After initially having problems with a new 2025 S5 I had purchased, and some initial incidents that happened with the dealership, everyone went above and beyond to make sure the situation was rectified and i have a top notch experience. Upon Audi buying that car back, i purchased a 2023 A7 CPO from Niello and everyone from Jackie to Alex and Tatyana made sure I was well taken care of. Also a big shout out to Aaron Thetford and Scott Bunker for being so responsive during all of this.
After initially having problems with a new 2025 S5 I had purchased, and some initial incidents that happened with the dealership, everyone went above and beyond to make sure the situation was rectified and i have a top notch experience. Upon Audi buying that car back, i purchased a 2023 A7 CPO from Niello and everyone from Jackie to Alex and Tatyana made sure I was well taken care of. Also a big shout out to Aaron Thetford and Scott Bunker for being so responsive during all of this.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing how our team addressed your initial Audi purchase concerns. We’re glad you’re enjoying your certified pre-owned Audi and appreciate your praise for Jacqueline, Alex, Aaron, and Scott for their responsiveness throughout the process. We look forward to assisting you again. Aaron Thetford General Manager [email protected]
Our overall experience was surprisingly easy at Niello Audi. I had initially seen the vehicle on Cars.com, all of my inquiries and messages were promptly responded to. The dealership experience was easy and pleasant. I would highly recommend them to anyone.
Our overall experience was surprisingly easy at Niello Audi. I had initially seen the vehicle on Cars.com, all of my inquiries and messages were promptly responded to. The dealership experience was easy and pleasant. I would highly recommend them to anyone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for highlighting how smooth the process was, from finding your GMC on Cars.com to receiving quick answers to your inquiries. We’re pleased your visit was stress free. Your recommendation means a lot to our team. Aaron Thetford General Manager [email protected]
i do not recall dianne ponce; however, i love this dealership. Everyone is supportive and informative. Lovely to work with for a very stressful purchase! The crew there does become like a family
i do not recall dianne ponce; however, i love this dealership. Everyone is supportive and informative. Lovely to work with for a very stressful purchase! The crew there does become like a family
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with our team during your used Audi Q5 purchase. We’re glad our crew felt like family and provided supportive, informative assistance throughout this important decision. We appreciate your kind words and look forward to helping you again. Aaron Thetford General Manager [email protected]
It was only because of the faithful follow up of their sales / purchasing agent named AJ at the AUDI STORE that I chose NEILLO DEALERSHIPS for my trade in and eventual purchase of my “new” 2017 BMW i3. The entire staff were attentive, accommodating and sought my comfort as I spent the good part of 3 days trying to find a car that would meet my specific needs. Ultimately the car that brought me back to Neillo was one that was previously “in stock” but not available from my Audi dealership inquiries but days later from my own investigation was found to be available at The Elk Grove dealership. I told them I should be in the system as I had started a trade in but a suitable car could not be found at the Audi location. I said “detail the car, fill the tank and charge the battery… and I will come down to pick it up tonight” Which I did and the car has been just as enjoyable as my Neillo Dealership experience, an “11 out of 10”
It was only because of the faithful follow up of their sales / purchasing agent named AJ at the AUDI STORE that I chose NEILLO DEALERSHIPS for my trade in and eventual purchase of my “new” 2017 BMW i3. The entire staff were attentive, accommodating and sought my comfort as I spent the good part of 3 days trying to find a car that would meet my specific needs. Ultimately the car that brought me back to Neillo was one that was previously “in stock” but not available from my Audi dealership inquiries but days later from my own investigation was found to be available at The Elk Grove dealership. I told them I should be in the system as I had started a trade in but a suitable car could not be found at the Audi location. I said “detail the car, fill the tank and charge the battery… and I will come down to pick it up tonight” Which I did and the car has been just as enjoyable as my Neillo Dealership experience, an “11 out of 10”
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing how our team’s dedicated follow-up and accommodating approach made your experience stand out. We’re pleased our inventory and attentiveness over those three days led you to the perfect used Audi. Enjoy the ride and know we’re here whenever you need us. Aaron Thetford General Manager [email protected]
I was very impressed with the knowledge and attention provided during my recent purchase of mu Audi Etron GT, which i love driving!
I was very impressed with the knowledge and attention provided during my recent purchase of mu Audi Etron GT, which i love driving!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with our team during your recent purchase of the used Audi e-tron GT. We’re delighted to hear you appreciated the expertise and care and that you’re enjoying every drive in your new vehicle. We look forward to assisting you again. Aaron Thetford General Manager [email protected]