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Niello Audi

(715 reviews)
Visit Niello Audi
Sales hours: 11:00am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday Closed 8:00am–5:00pm
Tuesday 11:00am–5:00pm 8:00am–5:00pm
Wednesday 11:00am–5:00pm 8:00am–5:00pm
Thursday 11:00am–5:00pm 8:00am–5:00pm
Friday 11:00am–5:00pm 8:00am–5:00pm
Saturday 11:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (916) 945-2412 (916) 945-2412
Used (916) 945-2752 (916) 945-2752
Service (916) 945-2279 (916) 945-2279

Reviews

(715 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Niello Audi from DealerRater.

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Very positive experience.

Very positive experience. I would describe it as seamless. Easy to schedule an appointment, car repaired completely, no hassle pickup.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that your recent service visit was a seamless and overall positive one! Please let us know if there are any Audi sales, service, or parts needs that we can lend a hand with in the future.

Everyone was helpful and attentive!

Everyone was helpful and attentive! Jackie made sure I was well taken care of. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear this! We will make sure to pass your thanks along to Jackie. Please do not hesitate to reach out to us if any questions come up as you become accustomed to your new Audi!

Very efficient and good customer service .

Very efficient and good customer service . Car was ready before time promised. Friendly and efficient loaner car service

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

This is what we love to hear, Gloria! So glad we were able to get your car back to you earlier than promised. We appreciate your feedback and look forward to working with you again in the future!

Have been taking our Audi A 6 here since we purchased it

Have been taking our Audi A 6 here since we purchased it at this dealership since 2014. The service advisors and the service department have been great! Wouldn’t go anywhere else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We cannot thank you enough for your continued trust and support! It is always such a pleasure getting to work with amazing return customers like you. We look forward to continuing to serve you and your Audi A6 for years to come!

Consumer response

Thank you for always being there for us when we need you!

Salesman Ramez Salman was more than attentive.

Salesman Ramez Salman was more than attentive. Not only was he available at our appointed time, he sped us along in our purchasing process.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to call out Ramez's great work, John! We are truly lucky to have him on our team here in Sacramento and it's wonderful to know that he was attentive and really helped to speed up the purchase process. We will make sure to let him know that you mentioned him!

Very clean facility a a a a a a a a a a a a

Very clean facility a a a a a a a a a a a a

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words. If there are any Audi sales, service, or parts needs that we can lend a hand with in the future, please do not hesitate to reach out!

Excellent service as always.

Excellent service as always. Very friendly and knowledgeable service advisors and technicians. Always honest opinions.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This is what we love to hear! It's great to know that Erik, James, Omead, and the rest of our team always provide you with consistently excellent service. See you at your next visit!

Wish they would have washed the car after servicing.

Wish they would have washed the car after servicing. Everything else was very good and efficient, PS. I hate that I have to write reviews,

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We do appreciate you taking the time to leave us a review, Gretchen. We apologize that we weren't able to wash your vehicle after your recent service visit. We appreciate your feedback and will make sure it's passed along to our service department. Thank you!

highest ratings that I give and I was very satisfied with

highest ratings that I give and I was very satisfied with the results. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive rating, Michael! We're glad to know that you were satisfied with your recent service visit. See you next time!

Sale was a good experience.

Sale was a good experience. Service so far is very good. Staff is very pleasant to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us a review, Gordon! We look forward to continuing to provide you with a high level of service for years to come.