Quirk Chevrolet

We went to buy 2 suvs. I got mine after going back n fourth with the mgr. They told my husband his was being shipped (we worked out the deal) well no word , we called. oh ill get back to u . Nothing so we went to a different Chevy place and got a more expensive car. Sooo quirk lost out. Not sorry we thought about returning my car but im not dealing with them again they lost our business. That's 6 cars they'll loose out on

They Put the ICK in Buick Called Quirk 4/15 and was told to bring my car in. I explained I live in NYC and was told it was a 3 hour job, worst case, I'd have my car back by EOD Thursday (4/16). Dropped it off @ 10:30 on 4/15, told that Quirk would run a diagnostic test. The only code that appeared is a known pedal sensor issue covered by Buick warranty. 4/16 @ 4:30 pm, told the repair was complete, but the bumper needs to bereinstall. The bumper shouldn't have been touched. The service manager deniesd removing it. I confirmed with a tech it had been worked on. 4/17, told the bumper is on but the dash needs to be put in. There is no need to remove the interio according to Buick and another dealer's service manager. Promised car by EOD 4/20 and that as soon as a rental car came in, they'd let me know. 4/20, informed my car is not ready and that they had a car for me on 4/18. The rental office isn't open on Saturdays, so that's a lie. 4/21, service manager admits a tech broke 2 parts. Both are backordered with no est. date. He's unsuccessfully tried several part sites and a junkyard. One part is critcal for safety. How could a junkyard part be deemed safe? 4/25, I was told that everything had been replaced, however the shop foreman and a tech were looking at my brakes. There was a noise coming from the brake pedal. The service manager simply stated that my brakes are working as designed. the foreman explained that "old cars" use vacuum assisted brakes and the techs are not used to the sound. Unprompted, he added to the evolving story, that upon the tech removing the 10mm bolt attaching the gas pedal to the mounting plate, the threads disintegrated. So, Quirk had to replace the whole brake pedal and mounting plate. According to him and contrary to the Buick Service Manual, it required removing the entire dash to gain access to it. If this happened on the 15th or 16th, why wasn't it mentioned until the 25th? I asked throughout the process why it was taking so long. Upon test driving the car, I did not make it out of the driveway, when a hissing noise started as soon as I pushed the brake pedal. The sound continued as long as the brake pedal was down. The hissing sound was not present when I brought it in. It sounded like there is a leak in the vacuum assisted brake system. Later confirmed. When I explained to the foreman the sound was not there before. He then banged his hands on the passenger door panel exclaiming "you should have never said anything" followed by "I will look at it on Monday!" before walking back into the shop. Quirk was willing to send a car out on the road that they are aware has potential for a catastrophic failure. The service manager. the techs and the foreman all test drove the car before telling me my car was good to go. Confirmed in text from the manager. Throughout the process, I was lied to by omission or overt act. I asked the GM several times to contact me with any updates. He either did not care about the issue, was too embarrassed to admit the failures of the service department and/or was okay with his staff lying to customers. 4/30 car was ready. The service manager would not answer any questions I posed to both him and the GM about the work. Instead he sent an employee to hand me the key/paperwork and walk away. My car now has a side sensor issue. One that relates to the bumper. Weird, right?

They sent me an email about a recall on my 2019 Chevy Silverado, which I originally purchased from them. The service tech could not find my vehicle because I had a different phone number so I asked him if he could look it up using my name instead of looking it up by my name, he hung up on me

Helpful Road trip planned have 21k miles ask them to check everything they went above and beyond for me. Found a warranty fix and even though part was back ordered . Scored the part from another dealership!!!

Use to be a great place now I won't ever buy a car from them again. Car didn't even make it home without a problem. I called the salesman and he told me it's hard to believe it's a new car like i was lying to him.

Yannick Gomes was a fabulous salesperson. Patient, knowledgeable and personable. Best automotive salesperson we ever met. We will recommend Quirk Chevrolet to all our friends. This is the second truck we purchased from Quirk. The first one (Silverado) lasted 23 years! And?.it still runs! Thank you for being there.

Great service, all issues addressed and resolved, Greeted promptly by staff, as well as Rep who we purchased the vehicle through. Will return for future service.

People are always knowledgeable and friendly. Outcomes are always great. Expect to always get my servicing at Quirk Chevy. Need 25 words? 1 23 4

Horrible service the place is so slow 🐌 125 minute oil change today.. 2022 chevy 2500 hd silver regular cab.. I will follow up with my experiences from now on.. 2 weeks ago change oil light soon came on my truck was 1 1/2 quarts low.. 13,500 miles... slowest service one earth 👎👎

Had a great experience, Connor was very helpful. This was my 4th purchase from Quirk Chevy, they?re very helpful and make the process convenient.