Reviews
Beyond terrible. I had a service plan on my vehicle that they NEVER applied to the work I had done there for over 5 years. When I called to ask for my records so I could open a reimbursement case, no one ever responded back to. Not only did the rip me off, they won't even get back to me now to resolve it!
Beyond terrible. I had a service plan on my vehicle that they NEVER applied to the work I had done there for over 5 years. When I called to ask for my records so I could open a reimbursement case, no one ever responded back to. Not only did the rip me off, they won't even get back to me now to resolve it!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Maura, we’re sorry to hear about your experience. We understand how frustrating it is to have concerns about your service plan and then not receive the records or follow-up needed to pursue reimbursement. We’d appreciate the opportunity to review your service history and help address this matter. Please contact me directly so we can discuss your concerns and work toward a resolution. Scott Lewis, General Manager Herb Chambers Ford of Braintree [email protected]
They asked me online what I was looking for and I replied a Ford Edge with a sunroof. They set up an appointment and when I got there they didn't have any cars. They obviously did that to get me in the showroom and sell me something else. When the salesperson found out I knew what I wanted he ignored me. He never told me his name.
They asked me online what I was looking for and I replied a Ford Edge with a sunroof. They set up an appointment and when I got there they didn't have any cars. They obviously did that to get me in the showroom and sell me something else. When the salesperson found out I knew what I wanted he ignored me. He never told me his name.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re sorry your visit did not meet expectations. We understand how frustrating it was to arrive for an appointment and find that a vehicle matching your requested specifications was not available, and we’re concerned to hear you felt your needs were not given proper attention. We’d appreciate the opportunity to discuss your experience and address your concerns directly. Please contact me at your convenience. Scott Lewis, General Manager Herb Chambers Ford of Braintree [email protected]
Excellent service from Nate, made buying a car a pleasure. Start to finish would highly recommend this team. My car was delivered to my door which was an unexpected but highly appreciated added service.
Excellent service from Nate, made buying a car a pleasure. Start to finish would highly recommend this team. My car was delivered to my door which was an unexpected but highly appreciated added service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Deidre, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Keith was outstanding, Answered every question a true professional, Would highly recommend to anyone looking for a new or used vehicle!!!
Keith was outstanding, Answered every question a true professional, Would highly recommend to anyone looking for a new or used vehicle!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Northeasternboatdetailing, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Herb Chambers Ford Braintree always gets me in and out. The technicians are the best part, especially the ones who have been there for a longtime. Very honest and knowledgeable! I highly recommend their service department.
Herb Chambers Ford Braintree always gets me in and out. The technicians are the best part, especially the ones who have been there for a longtime. Very honest and knowledgeable! I highly recommend their service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
dawnramsey218, thanks so much for rating us so high! Be safe on the road!
Everyone at Herb Chambers Ford was professional, knowledgeable, and pleasant! From Lisa, to Clyde, to Tengah, and Mena, everyone was great! They make the process of car buying a pleasant experience!
Everyone at Herb Chambers Ford was professional, knowledgeable, and pleasant! From Lisa, to Clyde, to Tengah, and Mena, everyone was great! They make the process of car buying a pleasant experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
paul_sardella, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
There service department is the worst place you would ever wanna bring your car if you ever have a problem call fords corporate office and file a complaint and make sure that you get a case number,
There service department is the worst place you would ever wanna bring your car if you ever have a problem call fords corporate office and file a complaint and make sure that you get a case number,
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Not professional at all! Looks like it depends on what name you have! It does not respond or answer technical questions correctly! It is a waste of time! These dealerships have poor inventory and a lack of real technical and professional service!
Not professional at all! Looks like it depends on what name you have! It does not respond or answer technical questions correctly! It is a waste of time! These dealerships have poor inventory and a lack of real technical and professional service!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Providing professional, knowledgeable, and respectful service is our priority, and it's disappointing to learn that we fell short. We'd appreciate the opportunity to better understand your concerns regarding your interactions with our team and address the issues you experienced. Please contact me directly at your convenience so we can discuss this further. Scott Lewis, General Manager Herb Chambers Ford of Braintree [email protected]
My #1 choice for dealerships, salespeople know what they are doing and no pressure!!!!, I’ve purchased 7 vehicles here, with complete satisfaction. See Clyde if you want a good sales guy!!!
My #1 choice for dealerships, salespeople know what they are doing and no pressure!!!!, I’ve purchased 7 vehicles here, with complete satisfaction. See Clyde if you want a good sales guy!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I had a fantastic experience buying a car here, all thanks to Clyde Castro. He made the entire process pleasant, easy, and completely stress-free. I highly appreciate all of his help and would totally recommend asking for Clyde if you want a smooth car-buying experience! Such a big asset for this company, such a very good & patient person.
I had a fantastic experience buying a car here, all thanks to Clyde Castro. He made the entire process pleasant, easy, and completely stress-free. I highly appreciate all of his help and would totally recommend asking for Clyde if you want a smooth car-buying experience! Such a big asset for this company, such a very good & patient person.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We always appreciate positive reviews! Thank you, and happy motoring!