Nucar Toyota of Norwood

Had bought 2 cars under the old Boch name and had a terrible experience both buying and service. Last car bought was a Camry in 2007 that still runs like a top. Have bought Toyota cars since but stayed away from Boch each time. Went to the Nucar in Norwood just to do an oil change recently and was surprised at how they are now. May just have been my service advisor Kevin but was treated well and felt I was working with an honest person. That counts for me. May start to bring back my cars to service at Nucar and will consider next time for a new car. Thanks Kevin for your help! If everyone is half as good as you Nucar Toyota is my new go to dealer.

Mark sold to us Toyota RAV4 8 mo ago and provided excellent service, knowledge , friendlily atmosphere and was the best car sales person in our 45 years !!!

Paul wendt service rep at nucar toyota norwood mass. Gave me exceptional service Clear communication and foillow up.

I needed some help reworking the loan I had with them, due to some life situations. Lou and Mike truly went above and beyond to help this mom breathe a little easier. I'm a lifetime customer for sure. Thank you gentlemen. -Jen

Liars and thieves, I bought two vehicles with these xxx and they sold me one with black transmission fluid.. won’t take accountability and are now stalling until my Lemon Law warranty runs out. Disgusting display Sales fraud I reported them to the Attorney Generals Office but it seems they probably pay the off to not get prosecuted. Karma is a xxxxx, they will regret doing this to people.

Went there today looking for a used truck and wanted to stay around 25k. I explained that I had my own finance through (NFCU) Navy Federal Credit Union and they told me they don’t accept it. I am probably not going to move forward with them for any business now. Hope it was worth the loss of a sale and a potential buyer.

He very nice and friendly. I like the way he works with me and my Husband, we have a new car Grant Highlands 2026 by him. I will send more customers for him . he very good work. I recommend whoever wants to buy a new car 🚗 , Bill is the best seller ever. Thanks you Bill.

I made an appointment specifically to see a used 2022 Camry. As you can see in the attached screenshot, I received a text confirmation explicitly stating the appointment was confirmed for today at 4:30 PM. When I arrived, they ran a classic stall play: I was left sitting in the lobby for 20 minutes, then moved to a desk for another 20 minutes. Finally, the salesperson 'checked' and admitted the car I came for wasn't there (and likely hadn't been for days). Instead of an apology, they immediately tried to pivot and upsell me into a 2025 Camry. It was clear the original car was just a 'ghost listing' used to get me in the door. They wasted my time and travel with zero regard for honesty. If they text you saying a car is there, do not believe them.

Erik is a glad-hander when necessary--unresponsive when he has to deal with a problem. Stay away from this dealership.

One Problem After Another — I’m Extremely Disappointed I’ve had such a bad experience with this Toyota dealership. When I bought my car, I was told I could pick it up the following week. For days, they kept contacting me saying the car was being serviced and just waiting to pass inspection. I trusted them and made plans around that date. Then, the day I was supposed to pick it up, I got a call saying it now needed another week. No warning, no explanation that made sense — just another delay. It’s been one issue after another, and no one seems to care enough to make things right or prioritize my car. Meanwhile, I’ve been stuck paying out of pocket every single day for a rental car because of their delays. It’s unfair and stressful, and the lack of communication and accountability is honestly unacceptable. I expected better from Toyota.