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Tri-City Chrysler Dodge Jeep Ram

(397 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm 7:30am–4:00pm
Sunday Closed Closed
New (603) 836-5114 (603) 836-5114
Used (603) 782-0381 (603) 782-0381
Service (603) 325-4765 (603) 325-4765

Reviews

(397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tri-City Chrysler Dodge Jeep Ram from DealerRater.

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It was the first oil change.

It was the first oil change. It was nice not to have to wait weeks for an appointment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you taking the time to leave Tri-City Chrysler Dodge Jeep Ram this awesome review, thank you!

The wait for appointment was a two week wait.

The wait for appointment was a two week wait. They diagnosed the truck and then was able to complete the said work in two days.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for your patience and understanding! We're glad to hear that our team at Tri-City Chrysler Dodge Jeep Ram was able to diagnose and complete the work on your truck efficiently. Safe driving ahead!

The folks at Tri-City Dodge have always taken good care

The folks at Tri-City Dodge have always taken good care of me and worked to resolve my issues as quickly as possible. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Gail, we're delighted to hear that our team at Tri-City Dodge has consistently provided you with excellent service experience. Thank you for choosing and recommending us! We'll see you next time. Safe travels!

The transaction was quick and easy!

The transaction was quick and easy! We really appreciate everything Dan did for us! We will be back in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Isabel, we're glad to know that Dan and our team at Tri-City Chrysler Dodge Jeep Ram made your transaction quick and easy. We look forward to seeing you again in the future!

Tri-City Dodge goes above and beyond to insure the

Tri-City Dodge goes above and beyond to insure the customer is happy! All of the staff are extremely pleasant when dealing with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know that our team at Tri-City Chrysler Dodge Jeep Ram went above and beyond for you! Thanks for sharing your positive experience with us.

From the first phone call with Anne, to when we arrived

From the first phone call with Anne, to when we arrived at the dealership. Everyone was so friendly and willing to help. Fantastic experience that I will recommend to anyone who wants to go get a car is go to Tri-City. Amazing thank you Tri-City

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that you had a fantastic experience with us at Tri-City Chrysler Dodge Jeep Ram. It's great to hear that Anne & our team were able to assist and make your visit enjoyable. We appreciate the recommendation, thank you!

Accommodating.

Accommodating. They were able to fit me in for necessary servicing on the same day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you so much for your feedback! We're thrilled to hear that we were able to accommodate you for your necessary servicing on the same day. Providing timely and convenient service is one of our top priorities, and we're glad we could meet your needs. We're always here to help at Tri-City Chrysler Dodge Jeep Ram!

Excellent service experience for my maintenance needs.

Excellent service experience for my maintenance needs. Parts department went out of its way to fill my request.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to know our parts department went the extra mile for you at Tri-City Chrysler Dodge Jeep Ram. Thanks for sharing your excellent service experience!

Hello Gary I would like to send a big shout out to you

Hello Gary I would like to send a big shout out to you and the team. When I brought my wife's Durango in to be looked at for a radio issue. It ended up being a faulty radio, They got the new radio in the vehicle. And no more issues with the radio . Again thank you for getting the job done you guys are the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to know that our team at Tri-City Chrysler Dodge Jeep Ram was able to resolve the radio issue in your wife's Durango. We always strive for efficient and quality service! Thanks for sharing this positive feedback with us.

This was the worst experience I have ever had with my

This was the worst experience I have ever had with my vehicle that i have ever had. It took a month to perform a tune up. All that was done was a diagnostic and spark plug replacement. I called several times and was never called back about the status even though I was assured someone would call me to update me. I even stopped in twice to ask the status and was told the person handling it was out and I would be called back. Never happened. I was called only when, a month after I dropped it off, my vehicle was finished. The manager wasn't even apologetic about the situation. I will never use Tri City again. The lack of communication an accountability is terrible and my engine light flashed 2 days after I got it back, the very thing I brought it in for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the review, Rick. The situation you've described is certainly not representative of our usual standards. Your feedback is appreciated and will be addressed with our team so we can take steps to improve our communication & processes where needed. If there are any outstanding questions or concerns you'd like to discuss, please feel free to contact me directly. Thanks again, Jason Drew - General Manager - 603-787-5060